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Chancers in bike shops

  • 18-03-2022 10:38pm
    Registered Users Posts: 838 ✭✭✭ byrnem31

    I left my defy into a well known shop Wednesday for a service at €75. Its basically a tune up. They called me back saying the rear hub was lose and needed fixing, complete bull as its a brand new wheel replaced under warranty that was checked by the other shop i bought the bike from. The stickers are still on the wheel its that new. They said i needed a new casette and chain, more bull as theres only about 500klm on current one again which was only checked by the other shop. Its in perfect condition. And i needed new cables for a 2 year old bike. Plus, they wanted €50 to bleed the brakes. All in 300 to 400 quids worth of work depending.

    I asked this shop very recently for a trade in and they said my bike was immaculate and offered me very good money for it. (Didn't do the deal as my go to shop can get the bike earlier). But all of a sudden it need loads of work.

    I told them to service it, ie. quick tune up for the €75 i was quoted and new pads. €109 in total. I didnt get the other work done that was suggested and low and behold the bike is fine and has never been better.

    I dont usually use this shop for servicing but i could not get into the city centre to my usual shop so was stuck. Never again. Cycling is gone like the car trade, full of chancers and Del boy sales men.

    I flagged the rear wheel with him in that its fine and told him to look at the stickers on it, its a brand new wheel checked by giant and the dealer. He didnt really have an answer for that one.

    Be aware, and always ask for a call before any additional work is done.



  • Registered Users Posts: 15,185 ✭✭✭✭ Seve OB

    Sounds like *********. They pulled same with me last year. Gobshite here though paid them for it all!

    after a recent visit there to buy a pair of runners (which I posted about in running forum) I will never darken their doorstep again. Brazen chancers.

    Post edited by magicbastarder on

  • Registered Users Posts: 838 ✭✭✭ byrnem31

    Not there but i wont be naming the shop. What is a fair price for a service that tightens up everything, ie, tune up, and gives it a bit of lube where needed ? I think €75 is steep.

    Post edited by magicbastarder on

  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 45,229 CMod ✭✭✭✭ magicbastarder

    name of bike shop edited out as they were accused in the wrong in this instance.

  • Registered Users Posts: 7,191 ✭✭✭ cletus

    I suppose it depends on what you expect to be done. What is a "tune up"?

  • That's effectively €75 of labour? nothing replaced in terms of cables or fluid or brake pads?

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  • Registered Users Posts: 838 ✭✭✭ byrnem31

    No parts, just labour for tightening everything back up and making sure gears and that are changing smoothly.

  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 45,229 CMod ✭✭✭✭ magicbastarder

    that's above gold service level for this particular place (and platinum means full cable replacement)

  • €14 euro to fix a puncture? Surely thats a new tube and not actually mending the old tube?

  • Registered Users Posts: 838 ✭✭✭ byrnem31

    I can give my 2006 civic a basic service myself for €50, oil, oilfilter and air filter change. Im just not great working with bikes at all, they are very finnicky with small parts. I have stubby fingers and no patience. So €75 for a tune up with no parts provided, to me seems steep.

  • Registered Users Posts: 84 ✭✭ stevencn88

    Asked my new LBS about getting the bike "serviced" and was told minimum €120 just for labour. Chain, front chain rings, jockey wheels and rear block all needed "replacing".... all replaced in November (so they can get f****d). Bought a chain wear tool last week and the chain may as well be new! Crazy carry on altogether.

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  • Registered Users Posts: 1,648 ✭✭✭ dancinpants

    Find a LBS where the mechanics/owners are into cycling/racing and get to know them. The guy in my LBS is a font of knowledge and always gives me tips and likes working my bikes as they are in good condition and well looked after. He always gives me a fair price and never does anything extra without ringing me first.

    Last time I wandered into a bike shop where they didn't know me, the chancer of a mechanic tried to replace the rear cassette and chain which were pretty much brand new. Seems like any issues with the drive train and their go to is to replace the cassette and chain. It was my winter bike and he thought I didn't know what I was talking about, but his whole demeanour changed when he realised I did (kind of).

  • Registered Users Posts: 838 ✭✭✭ byrnem31

    I do have a go to shop. I just couldnt get to it on the day as its city centre based. I learned my lesson, stick to what i know.

  • Registered Users Posts: 16,170 ✭✭✭✭ dahat

    Tubes are near €7 in a shop now so €12-€14 for a new tube & fit isn’t the worst price in the world to be fair

  • Registered Users Posts: 208 ✭✭ sham58107

    What LBS are you using , €3.50- € 3.99 for Conti on Chain Reaction . assuming LBS buys cheaper €14 euro is including an awful labour charge for say 10 min job.

  • Registered Users Posts: 537 ✭✭✭ whodafunk

    I think I know exactly the shop you are talking about…

  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 45,229 CMod ✭✭✭✭ magicbastarder

    last time i asked, several years ago, my LBS had a minimum price for labour (though i don't know if this included fixing punctures); that €15 applied to replacing a spoke (didn't charge for the spoke) or swapping out a BB (i had the replacement BB, which they'd sold me a year earlier)

  • Registered Users Posts: 39 Searchers

    I prefer to get my bike serviced in a LBS, and don’t mind paying the labour for a professional job that gives me that extra bit of confidence on long spins. However, I don’t think I’ve ever left a bike in any shop and not been told I need a chain and cassette replacement!

  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 45,229 CMod ✭✭✭✭ magicbastarder

    i dropped a bike into duff cycles about six years ago (was €30 for a standard service then); a bike which had been in storage for years. when i picked it up, they told me that they'd barely needed to do a thing with it, just a bit of lubrication and minor gear adjustment.

    maybe i should feel slightly cheated in that they still charged me the €30 even though they explicitly told me it was an easy one.

    IIRC they now charge a mandatory €10 cleaning fee if you drop a bike in which is filthy, before they'll start to work on it.

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  • Registered Users Posts: 7,191 ✭✭✭ cletus

    The cheapest I've seen a tube in a bricks and mortar shop is about 4.50 in Halfords. Markup on items would, I would imagine, be in and around 30-40%, so let's say 40%, which leaves cost of the tube at €2.70.

    That means the labour cost is €11.30. let's say the mechanic is on minimum wage (anther discussion). The 10 minutes they were working on the puncture costs €1.75

    That leaves €9.55 for the owner to pay rates, bills, and take a profit themselves.

    Now, those figure obviously change if the shop don't charge wholesale for their parts (there's no reason why the parts should be supplied at cost), and if the fella on the spanners gets more than minimum wage. Let's say he's on €15 an hour. Now that 10 minute job is costing €2.50 in wages, and the the tube is costing €4.

    Now the owner has €7.50 to pay bills, rates, and make a profit.

    Personally, I think anyone paying somebody to change a tube on a bike is mad, but I can understand the cost involved if it's a service that you provide, and people are willing to use

  • Registered Users Posts: 24,623 ✭✭✭✭ AndrewJRenko

    I've had the reverse problem with Joe Daly's in Dundrum, where I'm almost embarrassed at the extent of stuff they insist on doing for free, or they say 'sure we'll just charge you for the parts'.

  • Registered Users Posts: 7,191 ✭✭✭ cletus

    I get that too. I'm trying to break down the numbers the way that other posters are suggesting. Obviously workers aren't paid in 10 minute blocks or anything. But even if you break it down the way I did, it's not exactly extortionate.

    That's obviously not condoning upselling on parts that aren't needed

  • Moderators, Sports Moderators Posts: 17,497 Mod ✭✭✭✭ Weepsie

    I generally have the opposite experience and have built up a relationship that means I trust them to do something if it needs doing.

    Sometimes I'll ask for something very specific to be done so they know that's all that needs doing. Other times it's a whatever you think needs to be done and they'll go ahead and is their judgement

    I've paid a lot less than I thought I would for some jobs and more for others so it all balances out

  • Registered Users Posts: 3,210 ✭✭✭ Working class heroes

    Yis are some miserable shower alright 😁


  • Hasn't been my neck of the woods for a good few years but I'd have had similar experience of them even back when they were on main st. or being handed tools to do the job myself on a couple of occasions when the lads would have been away at the Rás and shop was short handed. It's funny I reckon that kind service led me to spending a few thousand there over the years I was living around that way.

  • Moderators, Sports Moderators Posts: 6,654 Mod ✭✭✭✭ eeeee

    I also have the opposite problem. I've never had a cassette or chain recommendation, but I only go to a bike shop for things I can't do myself. I've only had that stuff done when I've specifically asked for it.

    €15 to change a tube isn't extortionate, employees, rent, rates, insurance, tax etc etc etc don't get charged only when someone's in the shop. And the skill and knowledge of a good mechanic is worth more than the minimum wage.

    If you can't service you're bike you have to pay for the expertise to do so.

    That said I've had sexist moments in bike shops - rolled in for an emergency ass saver of a wet day, to be told my bike was "very aggressive for a woman", and wouldn't I be more comfortable on something more upright, or a women's specific bike 🙄🙄 they're no longer open...

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