If you have a new account but are having problems posting or verifying your account, please email us on [email protected] for help. Thanks :)
Hello All, This is just a friendly reminder to read the Forum Charter where you wish to post before posting in it. :)
Hi all, The AutoSave Draft feature is now disabled across the site. The decision to disable the feature was made via a poll last year. The delay in putting it in place was due to a bug/update issue. This should serve as a reminder to manually save your drafts if you wish to keep them. Thanks, The Boards Team.
Hello all! This is just a quick reminder to ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere.

Scratch on new double glaze window

  • 06-03-2022 11:42pm
    Registered Users Posts: 92 ✭✭ newfy


    I got new double glaze windows installed 2 days ago, While I was wiping them down today I saw that there is 1 long scratch on the bottom of the glass in the spare bedroom window, this scratch is about 5 inches long but it’s not in the line of sight!

    I know getting windows installed in a house can lead to little scuffs on the windows but should I say something about this, I am ment to pay them tomorrow, would you complain if you were me?



  • Registered Users Posts: 1,479 ✭✭✭ tphase

    absolutely complain

    I'd be looking to get the glass replaced or a substantial discount

  • Registered Users Posts: 92 ✭✭ newfy

    They did a great job in fairness to them, I will say it to them tomorrow, maybe they’ll change out the glass, cheers

  • Registered Users Posts: 414 ✭✭ ec_pc

    Absolutely complain, I have had several peices of glass replaced due to scratches, it was no quibble from the window manufacturer. But I guess this varies from company to company. Thinking about it logically, unless your house is a building site how could it have been scraped?

  • Registered Users Posts: 202 ✭✭ MAYOMICK

    Absolutley complain and dont pay till job is completed to your satisfaction.I got windows installed a few years ago and paid a deposit with the balance to be paid on completion .I made sure I wasnt there when they finished so I could have a right look around.There were a few problems which they were slow to rectify,.I eventually told them that I didnt care whether they were fixed or not but the would never see the few thouand I owed them,That woke them up.