Another annoying App feature

NIMAN

As someone who uses the App fairly regularly, is it not possible for the coders to fix this really irritating bug in it?

Every single time you need to enter your PIN, and you tap in one of spaces for a number, the on screen keyboard pops up, waits for a second then drops away again, necessitating a 2nd tap to retrieve it.

Surely this can't be that hard to fix?

Bank of Ireland: Tara

https://www.boards.ie/discussion/2058230150/another-annoying-app-feature

Hi NIMAN,

Thanks for your post.

Sorry to hear you're having difficulty with the mobile app. Can you please let us know the make and model of your phone and do you have additional keyboards installed?

Thanks,

Tara

NIMAN

Its a Samsung S7, no additional keyboards installed.

My wife also has the same problem, on a different Samsung phone, and when I mentioned it to a friend recently I was told "sure mine does that too".

I am guessing its not phone specific. Can any other app users on here, perhaps with different model phones, tell me if it does the same on theirs?

MEGA BRO WOLF 5000

Same thing on OnePlus 6

Bank of Ireland: Tara

Thanks for getting back to us. We'll forward this to our Mobile App Team and will get back to you here as soon as we have a response.

Thanks

Tara

Rega

Same thing on Poco X3

Irish Steve

Galaxy S7 also does exactly the same, has been for a long time.

NIMAN

Thanks folks, makes me feel better that its an app problem, not my (our) phones.

Bank of Ireland: Tara

Hi all,

Just to update you all that our mobile app team are aware of this issue and are working to implement a fix as soon as possible. Thanks for raising this with us here @NIMAN and thanks to you all for providing your device details. Apologies for any inconvenience this is causing.

Thanks

Tara

NIMAN

Good to hear.

Its a first world problem, but an irritating one nonetheless.