Leap Auto Topup and N26 Bank

Breezer

Has anyone successfully set up Leap auto topup using an N26 bank account? When I look at the small transaction they use to confirm your bank account, in my list of transactions, the reference number (LEAP XXXXX) isn’t displaying. I contacted N26 customer support and they told me this reference number wasn’t included, and I’d need to go back to Leap and ask them about it. I don’t think this is too likely, since it’s an automated process and it wasn’t an issue for me with a previous bank account. Any suggestions?

RandomAvatar

I had the same issue a few years ago with PTSB, had to ring them to get the ref number because it wasn't showing on screen - apparently it is in the extended details part - description / narrative field.

BoI did something similar I think, on the online banking there was a drop down arrow which opened the extra details bit where the ref number was. I think it didn't even show up at first, had to wait until next day before you could see the extra info part.

Breezer

Thanks. I tried that and N26 told me it wasn’t there. I contacted them reasonably soon after the transaction was made. I might try again and wait a few days this time.