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BOI failure to apply mortgage payment to account.

  • 26-01-2022 5:51am
    #1
    Goldielocks1
    Registered Users, Registered Users 2 Posts: 10 ✭


    I missed some payments on my mortgage and subsequently went into the bank to pay with cash.

    Specifically after two payments BOI contacted me and said I owed two payments. Basically the cash wasn’t linked to the account and they couldn’t find it deemed not paid.

    I couldn’t locate the slips but knew i’d paid. After much dealings with the internal people there I just paid up the two missing mortgages again.

    Then just before Christmas it happened again, I missed my mortgage and paid a few days later and the bank said they have no record of the payment.

    On this occasion I have the slip outlining the payment amount, date and bank.

    I’m interested to hear if this happened to anyone else?

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