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Tesco (Xbox) Gift Card Issue

  • 19-12-2021 11:18pm
    Registered Users Posts: 19

    Just wondering if anyone has had a similar scenario.

    I bought two Xbox gift cards in Tesco last week. I should’ve bought PlayStation cards as that’s what my nephews have. When I realised my error a few days later I rang Tesco Customer services, advised error in gift card, I can’t find receipt but I used my debit card and my club card. Was advised that’s fine no problem they can find my receipt through my card and issue refund.

    I went back to the store and to customer services. Was looked at like I had 10 heads when I advised of telephone discussion with their customer services team. Was advised money goes straight to card provider (Xbox/ Microsoft) they can’t do anything. Left very upset and went on website which advised of I bought the card through Tesco they have to deal with issue.

    I emailed their customer service team, 3 days later no response. I Facebook messaged the Tesco Ireland Team today and got a one line response from a customer care agent who obviously did not care one bit advising unfortunately you need to speak to the provider (Xbox). I queried can they give me contact details and was advised no they don’t have them??? Surely that is incorrect..if they are selling on behalf of a company they should have some sort of contact?

    No one advised at time of purchase tesco have no dealings with these after purchase. If I bought something in their store I’d expect them to at least facilitate my query.

    Has anyone had a similar scenario?


  • Registered Users Posts: 2,045 ✭✭✭silver2020

    There's no entitlement whatsoever to a refund or exchange where you have made an error.

    They sell on behalf of the various services and get a small commission.

    They are correct to say it's not their issue.

    If there was an issue with using the card, it would be their issue.

  • Registered Users Posts: 4,725 ✭✭✭Xterminator

    Hi Op

    Clearly not a Tesco issue, they supplied the product as described. you have effectively a change of mind scenario. No 'right to return' exists.

    You seem to think you have zero responsibility here in this scenario. Don't you acknowledge its your error?

  • Registered Users Posts: 68,071 ✭✭✭✭L1011

    Not only is there no right to a refund here, absolutely nowhere will ever do change of mind on vouchers because people will try return used ones.

    Sell them on adverts.