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Contact local branch

frogmalia · 2021-11-09 11:38:41

Hi all, I lost my bank card a couple of days ago. I rang BOI365 at the time and put a hold on it hoping it would turn up. Before cancelling the card altogether I would like to ring my local branch incase it has been handed in, but when I dial the local number I'm brought through 4 rounds of self service options and then…

09-11-2021 11:38am

#1

frogmalia

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: September 2010

Posts: 4

Hi all, I lost my bank card a couple of days ago. I rang BOI365 at the time and put a hold on it hoping it would turn up. Before cancelling the card altogether I would like to ring my local branch incase it has been handed in, but when I dial the local number I'm brought through 4 rounds of self service options and then put on hold to wait for what I assume is centralised customer service support. Is it not possible to talk to local staff in your local branch without physically having to call in? Thanks, Frogmalia

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Comments

#2 09-11-2021 11:45am

Bank of Ireland: Tara

Closed Accounts Posts: 2,346 ✭✭✭

Join Date: November 2011

Posts: 2202

https://www.boards.ie/discussion/2058217131/contact-local-branch

Hi frogmalia,
Thanks for getting in touch.
Calls for our branches are answered centrally as branch staff are generally with customers when the branch is opened. Our central customer service team can certainly check with the branch if your card has been handed in.
Thanks
Tara

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