Is auto top up borked on Leap cards?

I tried in vain a few weeks ago to set up auto top up for my card. Gave up in the end.

Signed the wife up for a new personalised leap card 2 weeks ago, got the card, went through the motions to set up auto top up (what a farce), got the code on my bank statement, inputted the code exactly as it showed on my statement and the code was rejected so many times it now won't let me enter it anymore.

Contacted Leap about it but haven't heard a peep apart from the auto "we've received your email".

Just wondering is this a known problem or what.

The whole process and the leap system in general, from signing up, to using, to topping up, to navigating the site, holy crap its a bag of crap

Citrus_8

https://www.boards.ie/discussion/2058216304/is-auto-top-up-borked-on-leap-cards

Try to call them.

https://www.boards.ie/discussion/comment/118114197#Comment_118114197

Would that I could, but there is no phone number listed in their contacts page.

So I decided to give my account another go at setting up auto top up.

Opened up my account, started the process again, got the code to my bank account yesterday, opened up my account today to put in the account and I get a message saying its gone over 42 days so I need to start again.....what the actual frank!

Leap is an effective example on how to design a system to put off users

Citrus_8

https://www.boards.ie/discussion/comment/118123989#Comment_118123989

I agree that Leap auto-top up setup is weird, and the method they're using to do that seems outdated. Try to call them the phone number I found on my Leap card 1850 824 824.

I also had issues setting up due to lack of clear instructions. Finally, got it sorted, but it was a few years back. I think, auto top up kicks in only when a Leap has more than 10 Euro and it tops up automatically when it goes below after it's been setup, or something like that.

LXFlyer

There are certainly phone numbers:

https://about.leapcard.ie/contact