Amazon

notahappycamper

Hi,

The above delivery service was launched on 1 October. Has anyone got a delivery from them yet?

An item I am waiting on shipped yesterday at 4pm and I’m told it will be delivered today by 9pm. However, I’m feeling a little cynical it will be delivered today.

from_atozinc

Bought an item from Amazon UK for 30 Euro.

Received it and just didn't like it, so went to amazon website to do the return/refund.

When I did this, I got this message:

"There's no need to return your item. Your refund has been issued "


does this seem strange?

Miaireland

It depends on the item tbh. If the seller can't resell it, it is just a hassle to get it sent back and process it.

livedadream

from_atozinc wrote: »

Bought an item from Amazon UK for 30 Euro.

Received it and just didn't like it, so went to amazon website to do the return/refund.

When I did this, I got this message:

"There's no need to return your item. Your refund has been issued "


does this seem strange?

its a postage thing, if the cost of a courier or posting it back is equal or around about near the cost of the item you get to keep it, happens all the time with books and dvds etc.

ive seen them let someone keep a TV (the combi ones with a dvd player) because there was a pixel damaged in a corner and refund it because sending it was was going to cost too much.

foggy_lad

What was the item?

lawred2

foggy_lad wrote: »

What was the item?

lol

yes what was the item?

lawred2

livedadream wrote: »

its a postage thing, if the cost of a courier or posting it back is equal or around about near the cost of the item you get to keep it, happens all the time with books and dvds etc.

ive seen them let someone keep a TV (the combi ones with a dvd player) because there was a pixel damaged in a corner and refund it because sending it was was going to cost too much.

thought the buyer swallowed the shipping costs?

livedadream

lawred2 wrote: »

thought the buyer swallowed the shipping costs?

depends on the reason why,
faulty,
wrong version
chip on stuff wrong size for clothes

most of the time if its within the 14 days you dont pay, distance selling regs.

outside of that its your own cost but if you get a nice CSA you might be okay.

Tigger

from_atozinc wrote: »

Bought an item from Amazon UK for 30 Euro.

Received it and just didn't like it, so went to amazon website to do the return/refund.

When I did this, I got this message:

"There's no need to return your item. Your refund has been issued "


does this seem strange?

It probably shipped from China or the us

GBX

I'd imagine it was an order not fulfilled by Amazon hence the seller not being arsed getting it back.

livedadream

Tigger wrote: »

It probably shipped from China or the us

all amazon uk item are shipped from the fulfilment centres in the UK or Jersey.

third party sellers on the site rarely offer to refund without a return.

Mikenesson

Hi
I'm contemplating changing a purchase made on the gift card

Do they refund immediately to the gift card balance

Thanks

Cabaal

Mikenesson wrote: »

Hi
I'm contemplating changing a purchase made on the gift card

Do they refund immediately to the gift card balance

Thanks

Refund within around 24hs back to your gift balance

Somara198

hey all
has anyone ever bought an Amazon returns pallet from the liquidation store on the internet and is there any money to be made ?

Slippin Jimmy

There are a few Youtube videos of people doing this. The people are mainly based in the US and seem to make a bit of money doing it. I've never heard of this being done here, but I'd imagine the delivery cost for a pallet would be very high.

never mind the crazy high postage costs for selling stuff in / from Ireland to take into account.

Higgins5473

Hi,

I am returning an item to Amazon, whenever I did this in the past I was issued an An Post label to print. This time I got a Hermes - Bring to your local drop off point. Anyone know where these drop off points are? Can’t find anything online.

Thanks.

Higgins5473

Hi,

I am returning an item to Amazon, whenever I did this in the past I was issued an An Post label to print. This time I got a Hermes - Bring to your local drop off point. Anyone know where these drop off points are? Can’t find anything online.

Thanks.

maximoose

Go onto live chat and ask for an An Post label instead

Higgins5473

maximoose wrote: »

Go onto live chat and ask for an An Post label instead

Thanks, just tried that. They said they don’t have one available whatever that means. Told me to return it and they would refund the postage cost. Is the Hermes return not an option in Rep of Ireland?

Higgins5473

sugarman wrote: »

Talk to someone else on Chat. My Hermes is for UK only, An Post is for Ireland.

That’s great, that did it. Many thanks to you both.

tossy

How are people dealing with this ?

I have to return two items to amazon but on the website all i'm getting is options to drop off at royal mail drop off points, i ordered the 2 items via Parcel motel. Googling brings me to an old link when Parcel motel used to be able to send items back to Amazon by using the return labels available via the returns section in 'my account' but parcel motel don't offer that service for Amazon anymore.

august12

tossy wrote: »

How are people dealing with this ?

I have to return two items to amazon but on the website all i'm getting is options to drop off at royal mail drop off points, i ordered the 2 items via Parcel motel. Googling brings me to an old link when Parcel motel used to be able to send items back to Amazon by using the return labels available via the returns section in 'my account' but parcel motel don't offer that service for Amazon anymore.

Contact customer service and explain your location, they will send a returns label to you, hopefully.

Slippin Jimmy

Hopefully you get sorted with a returns label. The reason they are advising Royal Mail is because their system is picking up the Parcel Motel address up north.

Alun

Slippin Jimmy wrote: »

Hopefully you get sorted with a returns label. The reason they are advising Royal Mail is because their system is picking up the Parcel Motel address up north.

This is it exactly. If you have an item delivered to an Irish address, and return it, it automatically generate the An Post label for you. It can sometimes take a couple of attempts to get a CS representative that understands the problem unfortunately.

tossy

Got sorted guys, impressed with Amazon customer service so far. Will also refund the 11 euro it cost to post the 2 items back.

It's mad in 15 years shopping on line i've never had any issues, in the last month i purchased 3 items (2 from Amazon) that i've had to return.

august12

tossy wrote: »

Got sorted guys, impressed with Amazon customer service so far. Will also refund the 11 euro it cost to post the 2 items back.

It's mad in 15 years shopping on line i've never had any issues, in the last month i purchased 3 items (2 from Amazon) that i've had to return.

Yes, their customer service is excellent, the best I've ever dealt with,

Slippin Jimmy

There customer service is probably one of the best.

muffler

Slippin Jimmy wrote: »

There customer service is probably one of the best.

+1 on that

grumpy old man

+1 customer service just got prime video working for me. works without VPN. next up - installing ITV Hub

1huge1

Hi all,

I ordered an item off amazon via parcel motel, I now need to return it (unopened), however the only return option they are giving me is to scan it at a "print in store machine" at a Hermes Drop Off location. (Which they charge £3.99 for the service as part of the return even though I can't use it).

Seeing as how there are none in the Republic of Ireland, I am slightly confused as to how I can return this.

Should I just send it back through Parcel Motel the normal way and assume they know to forward it on to the Amazon return address even though Amazon have provided me with no label to attatch to the item.

Another option I've found online is to just use An Post and pay for it myself and send it to

Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST


Has anyone done any of the above, any advise would be greatly appreciated.

Edit: Just spoke again with their customer service and they were happy to generate a An Post label.

Mod, please feel free to delete this thread or leave it for people who may have the same query.

whiterebel

Putting in the stickied thread for Amazon returns at the top of the page

frozenfrozen

I ordered from Amazon as a "Sold by Amazon" product but there's an issue and Amazon support are trying to get me to contact a company in the UK about the item. Am I right to think it should be amazon and not their supplier dealing with me? I'm 100% sure I didn't buy a fulfilled by Amazon item. "Sold by Amazon EU S.à r.l., Succursale Française" on the receipt.

Going to go through the UK crowd for a fix but has anyone ever had this experience before? In the past it was Amazon who dealt with the issue on Sold By Amazon items

antocann

frozenfrozen wrote: »

I ordered from Amazon as a "Sold by Amazon" product but there's an issue and Amazon support are trying to get me to contact a company in the UK about the item. Am I right to think it should be amazon and not their supplier dealing with me? I'm 100% sure I didn't buy a fulfilled by Amazon item. "Sold by Amazon EU S.à r.l., Succursale Française" on the receipt.

Going to go through the UK crowd for a fix but has anyone ever had this experience before? In the past it was Amazon who dealt with the issue on Sold By Amazon items

Same situation . Bought an item , item broke , amazon replaced , broke again they won't touch it .referred to manufacturer who has there own online store

They won't do anything with it as sold and shipped by amazon . Stating warranty is with amazon .

Discodog

How long, from the time Amazon get the return, do they credit ? How long does it take from Portlaoise to Amazon UK ?

Higgins5473

Discodog wrote: »

How long, from the time Amazon get the return, do they credit ? How long does it take from Portlaoise to Amazon UK ?

very quick in my experience, sometimes even before I posted the item the refund was issued. when it hasn't issued immediately, it has been about 3/4 days.

Discodog

Higgins5473 wrote: »

very quick in my experience, sometimes even before I posted the item the refund was issued. when it hasn't issued immediately, it has been about 3/4 days.

Amazon say that they will issue the refund when then receive the item.

Discodog

Discodog wrote: »

Amazon say that they will issue the refund when then receive the item.

You'll be issued it within an hour of them scanning the item at the PO.
Back on your card in a few days then.

SPDUB

It's possible .

I know that large items delivery direct from the Parcel Hub have been done by An Post as late as 8pm ( though as far as I know not on a Saturday )

Darc19

Edit, I see this is their new delivery service from their consolidation warehouse in rathcoole. (didn't realise it had already opened)

notahappycamper

I got an update and my item will be delivered today (Sunday) by 9PM. You can track it too on a map. It also says it’s 6 stops away and you can also cancel the delivery if you wish or leave delivery instructions i.e. an access code or leave the item in a safe place.

cubatahavana

Was pleasantly surprised yesterday. Got a notification along with a map for tracking the delivery. Got the delivery no problem

notahappycamper

Item delivered just now. Great service delivering on a Sunday. Wonder if this is just temporary while it’s being launched or will be ongoing?

VG31

notahappycamper wrote: »

Item delivered just now. Great service delivering on a Sunday. Wonder if this is just temporary while it’s being launched or will be ongoing?

Are you in Dublin? I'm hoping my orders will be delivered by Amazon Logistics now as An Post are always late recently.

notahappycamper

VG31 wrote: »

Are you in Dublin? I'm hoping my orders will be delivered by Amazon Logistics now as An Post are always late recently.

Yes, I’m in Dublin.

Darc19

VG31 wrote: »

Are you in Dublin? I'm hoping my orders will be delivered by Amazon Logistics now as An Post are always late recently.

You can track the an post parcel in real time from the text notification.

I can see exactly where the delivery van is whenever I get an post delivery. Usually it is within the same 30-45min window every day.

VG31

Darc19 wrote: »

You can track the an post parcel in real time from the text notification.

I can see exactly where the delivery van is whenever I get an post delivery. Usually it is within the same 30-45min window every day.

Really? The link in the text is just for rearranging delivery for me. The delivery times are fairly erratic. Some of the time there's no out for delivery scan.

The only courier I've been able to do this for before was DPD and not recently.

Darc19

VG31 wrote: »

Really? The link in the text is just for rearranging delivery for me. The delivery times are fairly erratic. Some of the time there's no out for delivery scan.

The only courier I've been able to do this for before was DPD and not recently.

My error, it's on the email notification. Click "track my parcel" after clicking on the main link and it gives you the precise location of the van

VG31

Darc19 wrote: »

My error, it's on the email notification. Click "track my parcel" after clicking on the main link and it gives you the precise location of the van

I've never got any email from An Post, just texts.

Darc19

VG31 wrote: »

I've never got any email from An Post, just texts.

The sender has to choose notification type. They can choose both if they want to

ED E

Darc19 wrote: »

My error, it's on the email notification. Click "track my parcel" after clicking on the main link and it gives you the precise location of the van

Since when?

I've never seen this on any AP tracking.