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New Sky Satellite Dish

  • 22-09-2021 11:16pm
    Registered Users Posts: 7

    I previously had a Sky package but ended the contract, returned the box and retained the satellite dish. I had two cables (feeds) from the dish - one to the living room and another to a bedroom. Both rooms had TVs with a satellite tuner so I was able to receive UK channels via satellite in both rooms. Sky enticed me back and mounted a new satellite dish. They appear to have cut the (cable) feed running from the old satellite dish to the living room and connected this cable to the new satellite dish. As I understand, the LNB on the old dish would be incompatible with the new Sky box so they mounted a new dish rather than change the LNB on the old dish. The new dish / box combination works fine but...I no longer have a satellite signal on the TV in the bedroom. Would cutting one feed from the old dish adversely affect the second feed to the bedroom? I'd welcome any observations.


  • Registered Users Posts: 80,478 ✭✭✭✭Atlantic Dawn

    As far as I know new Sky instals use Sky Q receiver, this means they change the LNB on the end of the dish to be compatible with wideband which Sky Q uses or in your case fitted a new dish with LNB. You can get a hybrid LNB which has 2 wideband connections on it for Sky Q and 4 connections on it to support your setup pre getting Sky Q, they will sometimes fit this free if asked for during the installation/sales process, it's about €35-50 if you had to purchase it.

    You need to establish what LNB is on the new dish, if it's just Sky Q wideband you will need a hybrid LNB fitted and then have new cabling routed to replace what they cut. Really they should have discussed with you what setup you wanted before cutting cables.

  • Registered Users Posts: 9,689 ✭✭✭lertsnim

    They cut the old cable? Isn't that vandalism?

  • Registered Users Posts: 15,414 ✭✭✭✭The Cush

  • Registered Users Posts: 15,414 ✭✭✭✭The Cush

    Cutting one cable shouldn't affect the other feed to the bedroom unless there is a power problem feeding the LNB from the bedroom, where the living room TV was providing all the power to the LNB, faulty cable, bad connections etc.

    Initially I would check all connections on that cable, both ends to ensure proper connection. Did the installer knock the dish out of alignment I wonder? Other issues could be faulty LNB/cable.

    As suggested above it might be better to upgrade the new LNB to a hybrid type and extended the bedroom cable and remove the old dish completely.

  • Registered Users Posts: 7 BobbinAlong

    Thanks. It may be as simple as the old dish was pulled out of alignment! It's mounted in an awkward position so I think it's one for a professional installer to investigate.

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