Household benefit package. Electricity allowance

ClmAlfie

My elderly mother was getting the electricity allowance and it was paid into her electric Ireland account. About 5 years ago she changed to another electricity supplier and she just assumed her electricity allowance will be paid to the new supplier. She never notified the welfare about it or do anything about it

I only discovered recently her electricity allowance was not being paid toward her electricity bill nor into her bank account

I like to know what happened to it. I'm assuming it's still being paid into the previous supplier

Or maybe they stopped the payment.

She never got anything in the post about it

Can any advise me what to do about it or how to find out

Do l get onto the department about it

Thanks

nothing

Does her pension go into the bank or does she pick it up at the post office? If at the post office, the receipt shows a breakdown of all payments (flat rate, living alone, telephone, fuel, electricity)

Marcus Antonius

https://www.boards.ie/discussion/2058203287/household-benefit-package-electricity-allowance

It depends on who she is getting her main payment for. If it is State Pension Contributory she would get in contact with that section. Phone numbers for all the sections you should be able to find on gov.ie State Pensions Con is (071) 915 7100. It is probably a case of them needing to be contacted when the supplier was changed as it was getting paid to themselves directly.

Atlantic Dawn

Electric Ireland is the only supplier that takes payment directly on to their bill, if she is with anyone else she would get the payment along with her pension every month. I'd say if she contacts dept of social welfare they will amend it, hopefully giving her the back payments missed too.