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Expired Debit Card

  • 03-08-2021 11:23AM
    #1
    shanekbeary
    Registered Users, Registered Users 2 Posts: 19 ✭


    I have been stuck outside Ireland (Chang Mai Thailand) due to Covid related travel-related issues for a while now. My Debit Card (with BOI, Limerick, UL Branch) expired in July 2020. Am returning August 8th so tried to call customer service to arrange a replacement card - waited 14 mins for customer service to answer my call - so gave up. Please advise.


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058202060/expired-debit-card

    Hi there,

    Thanks for getting in touch with us.

    If you have access to the App, you can login select Services and scroll to Send a Message, a colleague can order this for you to be posted to the address on your account. Alternatively, you would need to call 0035314044000 and a colleague can order this for you. Team are available weekdays 9am-5pm. Hoping this helps, Alison



  • #3
    shanekbeary
    Registered Users, Registered Users 2 Posts: 19 ✭shanekbeary


    Hi Alison,

    Thank you - will try calling yet again - but am getting tired of being put 'on hold' at International rates for long periods of time. A dedicated line for overseas calls might help!!!!!!!!!



  • #4
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for coming back to us here.

    Some of our Customer Service Teams have been experiencing high call volumes recently. Please be assured that one of my colleagues will take your call as soon as they can and will be happy to assist you with this further.

    Thanks, Eve



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