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Package lost by An Post

  • 03-05-2021 08:27PM
    #1
    MmmmmCheese
    Registered Users, Registered Users 2 Posts: 357 ✭✭


    Last November I ordered a pair of Dr Martens boots from Dr Martens themselves. They arrived, were too small so I sent them back to Dr Martens in the Netherlands via An Post. They never arrived to their headquarters and so I never got any refund from Dr Martens. I foolishly never registered the package so is any way to be compensated or for An Post to be held accountable? I opened a case with them but they said they could not find the parcel and sent me 4 complimentary stamps. The boots cost 180 euro so am pretty annoyed. Lesson learned re getting post registered but is there anything I can do in this instance?


Comments

  • #2
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 12,450 ✭✭✭✭Jim_Hodge


    The short answer is, no. Not registered or insured.


  • #3
    VG31
    Registered Users, Registered Users 2 Posts: 3,601 ✭✭✭VG31


    In future always pay with PayPal where possible and sign up for PayPal refunded returns. You get 12 returns a year for up to €30 each.

    I've used it a few times, it's very handy. €30 will cover An Post registered post for most things to Europe or UPS Standard which is my preferred method.


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