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Can't move broadband as no Eircode?

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  • 03-04-2021 10:40am
    #1
    Registered Users Posts: 5,528 ✭✭✭


    We're moving into our new home next week and the property has no Eircode as of yet. We contacted them and were told that it likely won't go through with the Mid-May update, and could be August before we have one. Vodafone cannot move our services to the new property without the Eircode. What can we do here? We obviously have to disconnect the service at our current property as renters will be moving in after us, but we cannot afford to pay a cancellation fee and the rest of our contract (which has been recently renewed).


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Comments

  • Registered Users Posts: 18,942 ✭✭✭✭Del2005


    Not much you can do. It's not Vodafone's fault that you are moving to a location they can't service. See if it's possible to suspend the contract till you get an Eircode.


  • Registered Users Posts: 5 tomhouse


    Was with eir, but broadband not available with new house and still in contract, put in the move house application no charge as THEY couldn't provide service

    Bought a tplink router that takes a sim card and now running phones /tv/kids tablets etc off it for 20 a month


  • Registered Users Posts: 99 ✭✭PetitPois89


    Have you tried contacting An Post to register for an Eircode? It usually is processed within a couple of days


  • Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    Have you tried contacting An Post to register for an Eircode? It usually is processed within a couple of days

    We did make contact, we were told that the next release is the middle of May, but because not all the houses are occupied yet, it will likely be the August release of eircodes before we get one.


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    It’s ludicrous that the Eircode isn’t just produced once the house is built. It should be possible for a developer to just submit the list or for an individual to house to be picked up much more easily than this.

    Eir and others are also turning away new business which makes absolutely no sense from a commercial point of view. It must be amazing to be in a position where you don’t need customers.


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  • Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    It’s ludicrous that the Eircode isn’t just produced once the house is built. It should be possible for a developer to just submit the list or for an individual to house to be picked up much more easily than this.

    Eir and others are also turning away new business which makes absolutely no sense from a commercial point of view. It must be amazing to be in a position where you don’t need customers.

    It honestly baffles me. We're moved in a week now and the bother having no Eircode has already caused us is laughable, especially seeing as the postman seems to have no issue finding the house :pac:


  • Registered Users Posts: 10,534 ✭✭✭✭Jim_Hodge


    ShaShaBear wrote: »
    It honestly baffles me. We're moved in a week now and the bother having no Eircode has already caused us is laughable, especially seeing as the postman seems to have no issue finding the house :pac:

    Eircode has nothing to do with the postman or post delivery.


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    Jim_Hodge wrote: »
    Eircode has nothing to do with the postman or post delivery.

    Eircode data is captured by the postman noticing the address is active and recording it.

    That’s how they’re issued.

    They are also used by the automatic sorting machines and often by couriers for parcel delivery.

    Your local postman/postwoman just gets a bundle of presorted letters. The eircode isn’t really used by them, as they know the route and go by the name and top line.

    It’s used extensively by utility companies to identify addresses and I think the issue around it taking time for new eircodes to be issued on new build needs to be addressed as it is messing up delivery of services that are depending on it for geolocation.

    An eircode should really be issued with a successful planning application.


  • Registered Users Posts: 10,534 ✭✭✭✭Jim_Hodge


    Eircode data is captured by the postman noticing the address is active and recording it.

    That’s how they’re issued.

    Still nothing to do with the postman delivering post without an Eircode.


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    Jim_Hodge wrote: »
    Still nothing to do with the postman delivering post without an Eircode.

    You’ll still get letters delivered, with or without it, albeit it’s making machine sorting more accurate.

    I notice anytime anyone mentions Eircode in almost any context on Twitter for example there’s usually a few posters who pile on claiming it’s useless.

    It’s an extremely useful tool but it’s this long, drawn out and very opaque system for assigning them that’s becoming problematic for new build premises. That needs to be raised with the Minister and ComReg as it’s causing significant issues for consumers and for telcos.

    It should be possible to request an eircode be assigned if it’s not there. Instead it’s like there’s a magical unseen process with no way of contacting anyone.


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  • Registered Users Posts: 10,534 ✭✭✭✭Jim_Hodge


    You’ll still get letters delivered, with or without it, albeit it’s making machine sorting more accurate.

    I notice anytime anyone mentions Eircode in almost any context on Twitter for example there’s usually a few posters who pile on claiming it’s useless.

    It’s an extremely useful tool but it’s this long, drawn out and very opaque system for assigning them that’s becoming problematic for new build premises. That needs to be raised with the Minister and ComReg as it’s causing significant issues for consumers and for telcos.

    It should be possible to request an eircode be assigned if it’s not there. Instead it’s like there’s a magical unseen process with no way of contacting anyone.

    I'm not sure what you're getting at by quoting me. I think Eircodes are wonderful. We've never had a failed courier delivery since it came in and an ambulance request to a very rural location was sppeded up by having an Eircode. My point, which you seem to keep avoiding, is that the postman and the delivery of post is not impacted by Eircodes. An Post don't use them. The first three characters refer to a sorting office but post is not delayed by the absence of an Eircode nor does it impact on post sorting.
    As to the need to be able to request a new code; of course it should be easier but the comment earlier about the postman still delivering post has absolutely nothing to do with it.


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    What do you mean “that your avoiding and I’m getting at” ?

    I’m not trying have a row! Use Eircode or don’t use it! I don’t care and I’m only responding to try and point out that there’s a serious flaw in how it works that’s causing significant frustration for consumers, particularly for broadband services.

    All I’m pointing out is your postman is acquiring the data when post starts arriving at the address and that’s what triggers the Eircode assignment. So it is linked very directly to mail delivery being active to a given address.

    It’s meant to be easy, but it’s resulting in new properties not appearing in the database for long periods of time and that’s resulting in people being unable to access installation of utilities. It’s something ComReg or the Minister need to resolve as the system doesn’t work properly for new builds and is causing significant problems.

    It should be possible to trigger an eircode allocation immediately upon moving in, and preferably before hand.

    If you’re building a house, one of the work arounds is to send a few letters to the unfinished house and put a mailbox up. Then they’ll potentially assign one before it’s complete.


  • Registered Users Posts: 18,942 ✭✭✭✭Del2005


    What do you mean “that your avoiding and I’m getting at” ?

    I’m not trying have a row! Use Eircode or don’t use it! I don’t care and I’m only responding to try and point out that there’s a serious flaw in how it works that’s causing significant frustration for consumers, particularly for broadband services.

    All I’m pointing out is your postman is acquiring the data when post starts arriving at the address and that’s what triggers the Eircode assignment. So it is linked very directly to mail delivery being active to a given address.

    It’s meant to be easy, but it’s resulting in new properties not appearing in the database for long periods of time and that’s resulting in people being unable to access installation of utilities. It’s something ComReg or the Minister need to resolve as the system doesn’t work properly for new builds and is causing significant problems.

    It should be possible to trigger an eircode allocation immediately upon moving in, and preferably before hand.

    If you’re building a house, one of the work arounds is to send a few letters to the unfinished house and put a mailbox up. Then they’ll potentially assign one before it’s complete.

    I thought An Post had nothing to with EirCodes as they use their own Geo Directory for deliveries, which is why they where opposed to the introduction of post codes as they had a nice earner selling the Geo Directory to others. Are they now feeding information to EirCode?


  • Registered Users Posts: 726 ✭✭✭athlone573



    If you’re building a house, one of the work arounds is to send a few letters to the unfinished house and put a mailbox up. Then they’ll potentially assign one before it’s complete.

    You think, or you know?

    I thought Eircodes were allocated based on Electricity connection (MPRN) but not certain.


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    athlone573 wrote: »
    You think, or you know?

    I thought Eircodes were allocated based on Electricity connection (MPRN) but not certain.

    It’s from the Geodirectory database but that’s sourced as follows:

    The main sources of data for GeoDirectory are:
    • OSi Large Scale Map Database.
    • An Post ground validation.
    • OSi rectified Aerial Photography (Ortho-photography).
    • Feedback from An Post usage:
    -Automated Mail Sorting
    -CRM Systems

    New buildings are mostly triggered by the ground validation and appearance of a new address on letters in automatic sorting. It won’t recognise the address and it’ll be flagged to verify.

    Then the building has to be drawn into maps etc if it didn’t exist.

    My point is in new build that should be pulled in from the planning approval. All the drawings etc are there.

    MPRN is the ESBs private database. Same with GPRN for Gas Networks Ireland. Both of those were introduced to avoid issues with inaccurate Irish addressing.

    Eir used to use landline numbers as a database key but they’re useless for prospective customers and not every premises is going to be connected to Eir when you’ve Siro, Virgin, NBI, wireless ISPs and households that might use mobile or nothing. That why Eircode became a very useful tool for broadband

    They need to solve the issue with new build though. The lead time to getting an Eircode is a stumbling block for hooking up services.


  • Registered Users Posts: 726 ✭✭✭athlone573


    It’s from the Geodirectory database but that’s sourced as follows:

    ... Snip... .

    My point is in new build that should be pulled in from the planning approval. All the drawings etc are there.

    Thanks for clarifying, nothing to do with MPRN so.
    I guess the drawback with basing it on planning applications is that not everything applied for actually gets built.

    For the OP, I'm sure it's a stressful time but having to use hot-spot for a couple of months isn't the end of the world.


  • Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    athlone573 wrote: »
    Thanks for clarifying, nothing to do with MPRN so.
    I guess the drawback with basing it on planning applications is that not everything applied for actually gets built.

    For the OP, I'm sure it's a stressful time but having to use hot-spot for a couple of months isn't the end of the world.

    Unfortunately due to the steel beams used in the construction of the house and attic, the signal around the house is "E" with two bars of H+ if we open a window upstairs and prop a phone in the frame :pac:
    Getting the kids schoolwork off SeeSaw has obviously become an issue too - if the schools closed again we would be snookered :o


  • Registered Users Posts: 1,795 ✭✭✭Mrcaramelchoc


    The only time a postman uses the eircode is when he doesn't recognise the name on the letter/ parcel. Or the written address on it is wrong but there's an eircode on it.


  • Registered Users Posts: 1,340 ✭✭✭SPDUB



    All I’m pointing out is your postman is acquiring the data when post starts arriving at the address and that’s what triggers the Eircode assignment. So it is linked very directly to mail delivery being active to a given address.

    It’s meant to be easy, but it’s resulting in new properties not appearing in the database for long periods of time and that’s resulting in people being unable to access installation of utilities. It’s something ComReg or the Minister need to resolve as the system doesn’t work properly for new builds and is causing significant problems.

    It should be possible to trigger an eircode allocation immediately upon moving in, and preferably before hand.

    If you’re building a house, one of the work arounds is to send a few letters to the unfinished house and put a mailbox up. Then they’ll potentially assign one before it’s complete.

    Well there's something odd happening in at least one Dublin office where they are continuously getting eircode allocation letters when the shell of the building has just started construction


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    That’s what I mean... opaque.


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  • Registered Users Posts: 14,975 ✭✭✭✭Kintarō Hattori


    How did utility companies manage pre-Eircode and why don't they have a fallback for the many instances where a build building won't yet have an Eircode?


  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 68,059 Mod ✭✭✭✭L1011


    How did utility companies manage pre-Eircode and why don't they have a fallback for the many instances where a build building won't yet have an Eircode?

    In the case of telecoms and broadband, badly. Often take orders that couldn't be fulfilled easily (landline) or at all (broadband, cable)


  • Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    In case anyone wanted an update on the Eircode front, the quarterly release for mid-May did not include any of the houses in our estate - some of which have been occupied since the middle of March. We have been told that there is absolutely nothing we can do (that we haven't already done) save wait for the next release in the middle of August.


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    Raise the Eircode allocation issue with your local TDs it needs to be highlighted as it’s clearly a significant issue for new build homes and utility connections.


  • Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    Raise the Eircode allocation issue with your local TDs it needs to be highlighted as it’s clearly a significant issue for new build homes and utility connections.

    That's the next step for sure. We couldn't even order a new sofa yesterday evening without it, and no IKEA deliveries without one either. Real pain in the behind!


  • Closed Accounts Posts: 309 ✭✭Pandiculation


    The only way this will get resolved is to put some political pressure on. Eircode is ultimately a public asset.


  • Registered Users Posts: 3,412 ✭✭✭StevenToast


    We are after running into this exact same problem.....

    In a tv/broadband contract with vodafone, i want to move the broadband package to the new house...but it has no eircode yet which will take months to come through!! So we will get stung with a hefty cancellation fee and still have no internet provider for months without an eircode....WHAT A JOKE!

    you would swear nothing got done a few years ago when eircodes didnt exist!!


    Has anyone any ideas/solutions???

    "Don't piss down my back and tell me it's raining." - Fletcher



  • Registered Users Posts: 1,893 ✭✭✭BronsonTB


    What about looking at a company that does satellite broadband in that area?

    Will be an additional charge but might get you up & running with enough service until the eircode is available.

    www.sligowhiplash.com - 3rd & 4th Aug '24 (Tickets on sale now!)



  • Registered Users Posts: 3,817 ✭✭✭Darc19


    Eircodes are updated quarterly and up to a month for the directory to update, so at the very worst you are waiting 4 months.


    You can put a query into geo directory who collate the info https://www.geodirectory.ie/get-in-touch


    I have a property that had eircode mixed with property next door. I sent the query in February and it was showing correct early April



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  • Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    Update: We have had our Eircode since July 15th. Do we have internet? No. As it stands, OpenEir have not updated any details and we have been advised that we could be waiting another 6 months to a year for them to update their directory to include us. Not one single company has been able to offer us any solutions and we have spoken to NBI who say we don't exist on their maps but we do on the DECC map which would indicate we are connected to a cabinet. We contacted the DECC and are currently in a minimum 20 working day wait for a response. Just in case anyone else waiting for their Eircode to bring them the joy of the internet, apparently getting it means diddly squat.



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