Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on [email protected] for help. Thanks :)
Private profiles - please note that profiles marked as private will soon be public. This will facilitate moderation so mods can view users' warning histories. All of your posts across the site will appear on your profile page (including PI, RI). Groups posts will remain private except to users who have access to the same Groups as you. Thread here
Some important site news, please read here. Thanks!

Sky+ box breaking down. Options?

  • 22-03-2021 7:58pm
    #1
    Registered Users Posts: 10,953 ✭✭✭✭ alchemist33


    My Sky+ box has been acting up for weeks - the epg only goes 6 hours into the future, no onformation available on programmes and most importantly, no satellite signal for either some or all channels, coming and going for no apparent reason. After following their algorithm it appears one my two inputs is not locked, which apparently needs an engineer, so when I click to get an engineer it takes me to "upgrade to Sky Q."

    I feel I'm being railroaded into paying significantly extra (€19 per month) for extras I don't really need or want. Do I just have to suck this up and pay the extra or leave Sky? I also have phone and broadband with them and my attempts to speak to a human were thwarted.


Comments

  • Registered Users Posts: 7,467 ✭✭✭ theteal


    Just tell them you want to cancel, they'll soon do a deal


  • Registered Users Posts: 13,911 ✭✭✭✭ Johnboy1951


    What does Sky provide you with that you cannot get easily by other means? ...... FTA satellite, NOW etc.


  • Registered Users Posts: 5,263 ✭✭✭ Damien360


    Why is it 19 extra per month. I replaced my Sky+ box with Sky Q and for the same price. Basic package but have multiroom. No HD (RTÉ is HD as is BBC anyway). Sky was on boards at the time and did it via PM first. Sky signature is 36 plus 18 for multiroom. Why stick with them ? Convenience. Got the 2Tb box free as I’m a long term customer. Worth bargaining for that.


  • Registered Users Posts: 10,953 ✭✭✭✭ alchemist33


    Thanks for the replies. Yeah, convenience and familiarity is a big reason for sticking with them, they do get some programmes we watch and the box is (or was) easy to use. That said, I'm not wedded to them and there may well be other equivalent options out there.
    I couldn't find a support human but may have better luck with finding a human re upgrades.


  • Registered Users Posts: 9,004 ✭✭✭ dulpit


    If the issue is your box, you could always pick up a second hand one on Adverts: https://www.adverts.ie/for-sale/q_sky+plus/


  • Advertisement
  • Registered Users Posts: 1,279 ✭✭✭ NewClareman


    My Sky+ box has been acting up for weeks - the epg only goes 6 hours into the future, no onformation available on programmes and most importantly, no satellite signal for either some or all channels, coming and going for no apparent reason. After following their algorithm it appears one my two inputs is not locked, which apparently needs an engineer, so when I click to get an engineer it takes me to "upgrade to Sky Q."

    I feel I'm being railroaded into paying significantly extra (€19 per month) for extras I don't really need or want. Do I just have to suck this up and pay the extra or leave Sky? I also have phone and broadband with them and my attempts to speak to a human were thwarted.

    I would strongly suspect that the problem is with your dish, rather than your box. The full EPG is broadcast on a specific channel and if this is not available you'll only get a limited set of information, as you describe.

    I left Sky a number of years ago. When I was with them I had trouble with my dish,which had to be replaced. They waived all charges when I refused to pay and asked to be put through to cancellations. (Mind you, I wasn't messing and would have left in a heartbeat.)


  • Registered Users Posts: 10,953 ✭✭✭✭ alchemist33


    Thanks again folks. I rang them to upgrade and got a human straight away, unlike the impossible task of finding a human when I wanted support. I'm getting the Q for no extra cost (the website definitely said it would cost extra) and I suppose we'll then see if the dish is acting up as well.


Advertisement