Any experience with PURE FTTH?

WLad

Specifically OpenEIR reselling. Living in an estate and I just convinced sky to release me from my contract due to dysmal speeds at peak times.

I've heard their customer service is good so I'm wondering if anyone has speed/ping reviews etc.

alias no.9

I've recently switched from Virgin to Eir and had FTTH line install. I'm only paying for the 150MB package because I don't need anything more and its 30pm for 12 months. XBox, main TV and satellite box are the only hardwired devices and everything else will be limited by their own wifi performance.

My work laptop clocks 140MB/s+ download always, anywhere in the house over wifi, my personal laptop is a few years old but clocks 100MB/s+ download, as does my phone. All devices throttled to 30. The installer said the line was clocking 1000MB/s when he tested it.

As for customer care, I hope to never need it, that is the only satisfactory temecoms customer care.

masterofp

WLad wrote: »

Specifically OpenEIR reselling. Living in an estate and I just convinced sky to release me from my contract due to dysmal speeds at peak times.

I've heard their customer service is good so I'm wondering if anyone has speed/ping reviews etc.

With Pure since October. Very stable speeds for 1 gig naked broadband. New fiber roll out in our town and on my estate at least four other neighbors have FFTH. Very happy for 40 per month.

WLad

masterofp wrote: »

With Pure since October. Very stable speeds for 1 gig naked broadband. New fiber roll out in our town and on my estate at least four other neighbors have FFTH. Very happy for 40 per month.

Nice. I'll probably go for the gig as well.
That ping is excellent. I was going to ask what IP they show up under and its eir which from what I've seen means more steady speeds.

alec76

Seems like they operating through Eir infrastructure fully , was it always the case ?
Is it only virtual ISP , without anything their own at all?
( No gateways, no DNS servers , no routing etc )
Subcontracting sales and Customer Care from Eir? At the moment they even sending old Eir's F2000 routers to some new customers ( with Eir's WiFi SSIDs btw)

WLad

I hope to God they aren't sending out F2000's. I have read they send out Fritzboxes so I'm hoping thats the case. @masterofp what router did you get do you know? I'll be ringing them today at some point so I'll be asking that.

KeRbDoG

I've just signed up to Pure to move from Eir FTTH. Does any of the settings change between Eir/Pure like the VLAN on the WAN connection or anything like that?

WLad

I just got activated today, going from Sky to Pure. I don't think so. I plugged the Fritzbox in yesterday without touching it and it worked before Pure even took over the line. My old Vodafone router used to work as well when Sky had the line. Not sure if you've got a 3rd party router will it keep working though.

BArra

which fritzbox model does pure supply?

how decent is the wifi on it?

WLad

BArra wrote: »

which fritzbox model does pure supply?

how decent is the wifi on it?

It's the 7530. Not sure on the wifi coverage because I use deco m5s. Overall though the software seems good and it's very configurable.

AstraMonti

I switched over to Pure today from Vodafone, and after multiple calls with their tech support they still can't get me online. They told me they need 24hours to be able to test the line. It can't possibly be a physical line fault since at 8:30 i was still working fine with Vodafone so it must be a configuration issue. Any possible ideas?

sayno

Pure TELECOM guaranteed me they would switch me over and I would keep my old phone number as it is still used by elderly relatives. They have not ported over the phone number despite having the 2 seperate UANs for broadband and phone. Customer service has been atrocious

KeRbDoG

Move happened this morning while I'm just at work - internet is down it seems, no new HW was delivered to me.
Anyone know if their FTTH settings (VLAN etc?) differ from Eir's?

WLad

for me the username is puretelecom@puretel.ie and the password is four characters but I can't tell what they are. I'm guessing it doesn't matter since I was still with sky and this router worked ok.

Psygnosis

I just got signed up yesterday as well and used my mesh velop to connect the details I used are

(vlan ID 10)
puretelecom@puretel.ie
broadband1

They did send me a modem a absolute POS of a Hauewei f2000 so that stayed in the box. Its not new either, I think its a Eir one with a PureTelecom sticker on it. Did'nt care as I was always going to use my own anyway.

Psygnosis

Here is a screenshot

KeRbDoG

Thanks both for the quick replies! I was on the phone to their tech support and when I asked for their settings the agent had no idea. I have worked as a tech support agent (for my sins) in the past and the settings to use was alway taught to newbies on the phones to give out as asked but with the 'we do not support bla bla bla.' So, my first experience with PureTelecom has been a bad one, fingers crossed when I get home I can pop in the username/pass and all will be good in the world

KeRbDoG

Psygnosis wrote: »

I just got signed up yesterday as well and used my mesh velop to connect the details I used are

(vlan ID 10)
puretelecom@puretel.ie
broadband1

They did send me a modem a absolute POS of a Hauewei f2000 so that stayed in the box. Its not new either, I think its a Eir one with a PureTelecom sticker on it. Did'nt care as I was always going to use my own anyway.

Are you on the FTTH product or FTTC?
I don't remember entering any username/pass when setting up Eir on an alt. router, it was just plugging the ethernet cable from the ONT and setting the VLAN to be 10

alec76

Eir's FTTH doesn't require PPPoE credentials, rest of the ISP with OpenEir FTTH
require username and password.

Psygnosis

KeRbDoG wrote: »

Are you on the FTTH product or FTTC?
I don't remember entering any username/pass when setting up Eir on an alt. router, it was just plugging the ethernet cable from the ONT and setting the VLAN to be 10

Im on Open Eir FTTH.
I move from Airwire to PureTelecom yesterday.
It's only a day but working perfect. Get aroun 970MBS down wired.

Also I needed to power off the ONT and on again although it could of been a timing issue on my side.

KeRbDoG

alec76 wrote: »

Eir's FTTH doesn't require PPPoE credentials, rest of the ISP with OpenEir FTTH
require username and password.

Ah, very good - good note for anyone moving from Eir FTTH to another ISP is that if you want to keep the existing equipment (or your own) and you can login to change settings, you will need to change to PPPoE and pop in the ISPs username/password.
After some Google Remote Desktop and laptop tethering fun (the '3' mobile network should be given a new home in hell) the home is all back up on the nets

Thanks for the info folks

KeRbDoG

For some reason I thought that PureTelecom FTTH service used Eir all the way to the nets but its actually using BTIreland.

WLad

KeRbDoG wrote: »

For some reason I thought that PureTelecom FTTH service used Eir all the way to the nets but its actually using BTIreland.

They use both. When I spoke to them the tech support guy said he wasn't sure how it was determined but it could be either. Mine is BT and there's another example in this thread of eir.

Mind me asking what speed you're getting this time of night on BT backhaul?

alec76

WLad wrote: »

They use both.
Mind me asking what speed you're getting this time of night on BT backhaul?

This is disaster, Ive thought it is only Eir .
BT interconnect would be the worst option ever AFAIK.
What about EU traffic ,is it all goes through UK? Could you do traceroute?

BArra

WLad wrote: »

They use both. When I spoke to them the tech support guy said he wasn't sure how it was determined but it could be either. Mine is BT and there's another example in this thread of eir.

Mind me asking what speed you're getting this time of night on BT backhaul?

are you on siro though? i think siro is bt and ftth is eir routed

TheDriver

alec76 wrote: »

This is disaster, Ive thought it is only Eir .
BT interconnect would be the worst option ever AFAIK.
What about EU traffic ,is it all goes through UK? Could you do traceroute?

I'm siro on bt backhaul and it hasn't missed a beat, wired speedtest always max out. I've never had evening contention issues etc

WLad

BArra wrote: »

are you on siro though? i think siro is bt and ftth is eir routed

Nope, I'm OpenEir ftth on BT backhaul.

Having serious evening congestion issues.

WLad

alec76 wrote: »

This is disaster, Ive thought it is only Eir .
BT interconnect would be the worst option ever AFAIK.
What about EU traffic ,is it all goes through UK? Could you do traceroute?

I could, let me know where to hit and I'll post the traceroute. Would be interesting to see the difference between eir and bt backhaul.

KeRbDoG

WLad wrote: »

They use both. When I spoke to them the tech support guy said he wasn't sure how it was determined but it could be either. Mine is BT and there's another example in this thread of eir.

Mind me asking what speed you're getting this time of night on BT backhaul?

790/96Mbps UniFi router shows both last night and now.
In other news, they just delivered their router, a FRITZ!Box 7530 - will get it into the garage to gather dust in a mo.

alec76 wrote: »

This is disaster, Ive thought it is only Eir .
BT interconnect would be the worst option ever AFAIK.
What about EU traffic ,is it all goes through UK? Could you do traceroute?

Traffic seems to all stay within Ireland rather than going via the UK. Let me know if there are any other destination addresses you might want checked.

~$ traceroute virginmedia.com
traceroute to virginmedia.com (213.105.9.24), 30 hops max, 60 byte packets
 1  unifi.localdomain (192.168.1.254)  0.097 ms  0.075 ms  0.083 ms
 2  lo***.bmt.btireland.net (193.95.131.35)  1.781 ms  1.796 ms  1.778 ms
 3  bundle-***.bmt.btireland.net (193.95.150.2)  2.586 ms  2.642 ms  2.833 ms
 4  be203-100.core201.bmt.btireland.net (193.95.129.165)  2.578 ms  2.582 ms  2.705 ms
 5  bundle-ether603.br202.bmt.btireland.net (193.95.129.129)  2.738 ms  2.782 ms bundle-ether503.br201.bmt.btireland.net (193.95.129.133)  2.704 ms
 6  166-49-168-192.gia.bt.net (166.49.168.192)  2.344 ms  2.169 ms  2.624 ms
 7  t2c4-et-7-1-5.uk-lon1.gia.bt.net (166.49.208.100)  12.466 ms t2c4-et-7-1-2.uk-lon1.gia.bt.net (166.49.208.82)  12.322 ms  12.339 ms
 8  166-49-214-198.gia.bt.net (166.49.214.198)  11.623 ms  11.529 ms  11.712 ms
 9  * * *
10  uk-lon01b-ri1-ae-23-0.aorta.net (84.116.135.30)  23.328 ms  12.450 ms  23.318 ms
11  * * *
12  manc-ic-1-ae1-0.network.virginmedia.net (62.254.42.242)  20.004 ms  19.931 ms  19.952 ms

~$ traceroute rte.ie
traceroute to rte.ie (104.18.143.17), 30 hops max, 60 byte packets
 1  unifi.localdomain (192.168.1.254)  0.101 ms  0.080 ms  0.070 ms
 2  lo***.bmt.btireland.net (*)  1.821 ms  2.180 ms  2.175 ms
 3  bundle-***.bmt.btireland.net (*)  3.320 ms  3.161 ms  3.172 ms
 4  be204-100.core202.bmt.btireland.net (193.95.129.167)  3.224 ms  3.263 ms  3.258 ms
 5  be303-100.core201.cwt.btireland.net (193.95.129.81)  3.338 ms  3.710 ms be304-100.core201.cwt.btireland.net (193.95.129.85)  3.455 ms
 6  be203-100.rt102.cwt.btireland.net (193.95.129.242)  3.394 ms  3.213 ms  3.128 ms
 7  inex1.as13335.net (185.6.36.76)  3.655 ms  3.743 ms  3.707 ms
 8  104.18.143.17 (104.18.143.17)  2.980 ms  2.945 ms  2.910 ms

WLad

Interesting enough. I had heard before that BT backhaul was good. I've just run the same as yours and its almost identical. Are you openeir or siro?

The only difference to yours was its taking me 14 ms to hit the first hop after my local router which I'm a bit surprised about. Yours is <2 ms which is what I would have expected.

KeRbDoG

I'm on Openeir

KeRbDoG

Mental note for me and others - if on Eir and planning to switch services, they will ask for their old hardware back even if you have had it for over 2 years. Letter in post with ask, due date and cost if you don't.
Don't do like I did and WEEE recycle it in a clear out as you never used their equipment They want 60euro if you don't return it...luckily someone on Adverts has saved me 40euro. Unsure what they are gonna do when they cancel/move their service

Don Imac2

I switched to Pure Telecom for FTTH and got the thank you letter on Feb 4th. Since then they have not been in touch. I have called them twice (for fast tracking) and they were not very informative. Still no sign of anything. Is anyone else experiencing delay?

AstraMonti

Don Imac2 wrote: »

I switched to Pure Telecom for FTTH and got the thank you letter on Feb 4th. Since then they have not been in touch. I have called them twice (for fast tracking) and they were not very informative. Still no sign of anything. Is anyone else experiencing delay?

I signed on the 4th of Feb as well, i called them 3-4 weeks later because nothing was happening. They told me my order was "stuck" and someone manually pushed it through. 4 days later I was switched to them, but it took 12 days to get online so for nearly two weeks I was without internet. The problem was that they had swapped me over to the BT backhaul and my line was incompatible, so it took them a lot of time to figure it out and change me back to OpenEir. I had to call them at least 50 times. The support was atrocious at times. 10 days later some l1 agent asked me why I am not using their modem to connect (they had already send me two to test). I had to escalate it multiple times to get it resolved. The positive thing, is they understood how big of a clusterf*ck their support had been. Hopefully this info will come handy for you and I hope you don't go through the same.

Don Imac2

Hi AstraMonti

thanks for your post. I will call them again and mention your trials, tribulations and 50 phone calls! I'll post again when I get some feedback from them.

vicwatson

I was told you can let pure contact your existing provider and tell them they are taking over the service and then there would not be any service interruption. Obviously they need to send out a modem first

Alternatively you can tell existing yourself to cancel

witnessmenow

KeRbDoG wrote: »

Mental note for me and others - if on Eir and planning to switch services, they will ask for their old hardware back even if you have had it for over 2 years. Letter in post with ask, due date and cost if you don't.
Don't do like I did and WEEE recycle it in a clear out as you never used their equipment They want 60euro if you don't return it...luckily someone on Adverts has saved me 40euro. Unsure what they are gonna do when they cancel/move their service

I had a weird situation with Vodafone a few years ago where they had a failed install (the said they could install Fibre, but the installer came out and said we couldn't) so I rang them back to arrange them supplying ADSL2 service like I already had with Eir. They ended up sending me two modems for the two different orders, both the exact same model. They sent a KN guy to pick up modem for the first order, I handed him the modem from the second order (I wasn't using either of them) and he said it was the wrong one! Hopefully you get away with it.

Don Imac2

Hi AstraMonti

Pure have been in touch to say they would install on the 25th ...fingers crossed.

kingtiger

was thinking of signing up to these guy as Vodafone will not upgrade me for free from my FTTC to FTTH, all they wanted to do was sell me their TV service :pac:

anyone know the average install time in a Dublin housing estate?

TheDriver

kingtiger wrote: »

was thinking of signing up to these guy as Vodafone will not upgrade me for free from my FTTC to FTTH, all they wanted to do was sell me their TV service :pac:

anyone know the average install time in a Dublin housing estate?

I had same. When I rang to cancel they spilled so many lies such as they would have price matched and they wanted 30 days notice. Thankfully I had the guy I rang 30 days previously write a note in the account which they conveniently hadn't seen.

KeRbDoG

witnessmenow wrote: »

I had a weird situation with Vodafone a few years ago where they had a failed install (the said they could install Fibre, but the installer came out and said we couldn't) so I rang them back to arrange them supplying ADSL2 service like I already had with Eir. They ended up sending me two modems for the two different orders, both the exact same model. They sent a KN guy to pick up modem for the first order, I handed him the modem from the second order (I wasn't using either of them) and he said it was the wrong one! Hopefully you get away with it.

I got that cheap Adverts Eir modem/router and sent that back to them I did have 3 of them in the garage last year but all got WEEE recycled :P

kingtiger

gt my install date for next Wednesday, so getting together my PFSense router

does anyone know the Pure login for the Internet connection for the Router?

AstraMonti

kingtiger wrote: »

gt my install date for next Wednesday, so getting together my PFSense router

does anyone know the Pure login for the Internet connection for the Router?

puretelecom@puretel.ie
broadband1

And as usual vlan 10

Don Imac2

Don Imac2 wrote: »

Hi AstraMonti

Pure have been in touch to say they would install on the 25th ...fingers crossed.

Installation went as planned yesterday. When installed I made on phonecall to Pure and was up and running. It took the best part of two months from signing up to getting service. Rural location.

AstraMonti

Don Imac2 wrote: »

Installation went as planned yesterday. When installed I made on phonecall to Pure and was up and running. It took the best part of two months from signing up to getting service. Rural location.

Good luck, hopefully it will stay up! Since they managed to connect me I have no issues at all, speed and availability all good.

EoinMcLovin

Switched from eir last week.connection went live at around 9:30 this morning. Had been given timeline of between 8am and 1pm for when connection would go live. Switched to new router this morning and no connection so rang tech support who said it's up to eir to switch the connection over. Switched back to the eir and connection was gone so went back to new one and connection was live.

I'm guessing phone number won't be switched over straight away and I'm only getting 350 on wifi right next to modem so hopefully that will increase. Got the fritzbox 7530 and I already had another one so will probably use as mesh repeater and place in center of house as main ONT connection is a front of house.

kingtiger

got my FTTH setup last week with Pure, they sent me out the Fritzbox 7530 router and have to say that I am pleasantly surprised by (using it while waiting for my PFSense hardware to arrive)

I have no issues with Pure so far, they have connected me the the BT backhaul and not Eir. But the 1Gb connection has been solid as a rock, tried downloading a few large distros from usenet and maxed out my line at 108MB/s

Took eight working days from first contact to installation and they also cancelled my subscription to Vodafone (I rang to check with Vodafone)

All in all, very happy with them so far

BArra

also connected to Pure FTTH since yesterday, its Eir IFN FTTH, and its BT backhaul. Not noticed any contention or slowdown as yet so fingers crossed.

I was hoping it would be Eir backhaul

AidenL

Pure are awful.

A week after moving to them, they still haven’t got my landline ported over. Support are atrocious, different stories from four different agents, quality of agent varies a lot.

AidenL

https://www.boards.ie/discussion/comment/116522797#Comment_116522797

Same experience here.

They seem to have problems with porting.

KeRbDoG

So I'm coming up towards a year with Pure Telecom for 1Gbps FTTH - as a note, I've had no issues beyond me need to update my router information on switch over day.

Are Pure Telecom still the cheapest 1Gbps FTTH via Openeir? :D