Eir modem replacement cost

FedoraTheAura

Hi all,

Have what I think is an F1000 Eir modem from several years ago.

WiFi can be amazing for a rural area, 70-80mbps but find that it is really inconsistent, dropping to 2/3mbps at certain times.

Considering asking Eir to supply a new modem, I think the F3000 is the current model?! Not sure if this would fully fix my issue but hopefully a start...

Anyway, would eir charge me for this?
If so, would it be much, and if it was and I was to buy the same router on Adverts etc, would it be a simple set up?

Tell them your connection keeps dropping and it's a faulty modem.

Gooey Looey

FedoraTheAura wrote: »

Hi all,

Have what I think is an F1000 Eir modem from several years ago.

WiFi can be amazing for a rural area, 70-80mbps but find that it is really inconsistent, dropping to 2/3mbps at certain times.

Considering asking Eir to supply a new modem, I think the F3000 is the current model?! Not sure if this would fully fix my issue but hopefully a start...

Anyway, would eir charge me for this?
If so, would it be much, and if it was and I was to buy the same router on Adverts etc, would it be a simple set up?

Wireless issues are nearly always down to local interference. Login and change channel, take it off auto and set a channel. Get a wireless analyser app for your smartphone to see what channels are in use nearby and change. Your router will have two radios, 2.4ghz and 5ghz. 5ghz will have better speed but half the range of 2.4ghz meaning it will be great in the same room as your router but poor in the next room so your devices will roam to 2.4ghz

FedoraTheAura

SouthWesterly wrote: »

Tell them your connection keeps dropping and it's a faulty modem.

Thanks, good suggestion! I’m mainly afraid they’re going to try charge me an arm and a leg, might suggest I’m thinking of changing providers

FedoraTheAura

Gooey Looey wrote: »

Wireless issues are nearly always down to local interference. Login and change channel, take it off auto and set a channel. Get a wireless analyser app for your smartphone to see what channels are in use nearby and change. Your router will have two radios, 2.4ghz and 5ghz. 5ghz will have better speed but half the range of 2.4ghz meaning it will be great in the same room as your router but poor in the next room so your devices will roam to 2.4ghz

The router is so old it doesn’t actually support 5ghz, only 2.4

Gooey Looey

FedoraTheAura wrote: »

The router is so old it doesn’t actually support 5ghz, only 2.4

You can change to anyone then so. With Airwire or Westnet you will get the option of a decent Fritz!Box router, the others mostly give Chinese generic crap, Huawei, Zyxel etc

ED E

If you're under contract faulty replacements are free. Tell them you need 5Ghz for a device and they'll probably just replace it. If out of contract the pricing doesnt make sense, buy your own.

FedoraTheAura

I was speaking to Eir technical services and they said I would either have to renew me contract or pay 60e for a new modem.

So question - if I buy an F3000 on Adverts, will I be able to just unplug the old modem and plug in the new one, or would I have to keep the old one plugged in? (Sorry, not very technically minded)

ED E

Yep, just replace it. All Eir units use the same credentials.

Gooey Looey

FedoraTheAura wrote: »

I was speaking to Eir technical services and they said I would either have to renew me contract or pay 60e for a new modem.

So question - if I buy an F3000 on Adverts, will I be able to just unplug the old modem and plug in the new one, or would I have to keep the old one plugged in? (Sorry, not very technically minded)

Yes, but isn't it easier to just change provider to get one for free! Some of the other providers are cheaper than Eir.

FedoraTheAura

ED E wrote: »

Yep, just replace it. All Eir units use the same credentials.

Thanks a million! Happy New Year to you

FedoraTheAura

Gooey Looey wrote: »

Yes, but isn't it easier to just change provider to get one for free! Some of the other providers are cheaper than Eir.

Ah thanks, I know that’s the way to go but unfortunately I’m not the account holder and himself does not want to change providers as mobile is attached and it’ll be ‘too much hassle’ etc, but thanks!

TheDriver

FedoraTheAura wrote: »

Ah thanks, I know that’s the way to go but unfortunately I’m not the account holder and himself does not want to change providers as mobile is attached and it’ll be ‘too much hassle’ etc, but thanks!

very common sentiment and that's the trap the companies want you to fall into. I am always surprised at the amount of people at work that see nothing wrong with paying full price for broadband etc

harmless

If I were you and the only issue I was having is WIFI, I would just buy a good WIFI access point and connect it to an ethernet port of the F1000.

If you get a good access point it will still be of use if you ever get the chance to upgrade to FTTH.

Gooey Looey

TheDriver wrote: »

very common sentiment and that's the trap the companies want you to fall into. I am always surprised at the amount of people at work that see nothing wrong with paying full price for broadband etc

Exactly the same I can never understand those who sign up to few year mobile contract at a ridiculous rates to get a "free" phone

FedoraTheAura

Thanks for the advice all.

First call to Eir a few days ago they told me I would either have to renew the contract or pay 60e for the replacement. Wasn't going to do either.

I chanced calling them a few minutes ago and was talking to a really sound lad, now I’m getting one for free on Monday

Gooey Looey

FedoraTheAura wrote: »

Thanks for the advice all.

First call to Eir a few days ago they told me I would either have to renew the contract or pay 60e for the replacement. Wasn't going to do either.

I chanced calling them a few minutes ago and was talking to a really sound lad, now I’m getting one for free on Monday

That's the job! Sorted

AutoTuning

WiFi quality and your geographic location have nothing to do with each other.

WiFi is just the wireless connection from your router to local devices in your home. If that’s dropping out you’ve either got a faulty modem or you need repeaters to deal with your house structure.

For example, if you’ve a house that has solid block work or stone internal walls, WiFi signals will not easily pass though from the router to a laptop in another room.

Some types of plasterboard cause this issue too as they’re foil backed.

The layout of a house can also cause issues. A large sprawling bungalow for example will need repeaters.

If you test your connection by plugging a laptop directly into the router on an Ethernet port, with the laptop WiFi turned off, you can assess the broadband connection. If that’s dropping out you’ve a connection issue on the line.

If it’s fast and stable, you need to assess what your WiFi needs are to build an appropriate local wireless network to suit your house.

WiFi repeaters are usually very easily setup and just plug into sockets. Just pick locations where they’ll overlap good quality signal from the main router to extend it.

Gooey Looey

AutoTuning wrote: »

WiFi quality and your geographic location have nothing to do with each other.

WiFi is just the wireless connection from your router to local devices in your home. If that’s dropping out you’ve either got a faulty modem or you need repeaters to deal with your house structure.

For example, if you’ve a house that has solid block work or stone internal walls, WiFi signals will not easily pass though from the router to a laptop in another room.

Some types of plasterboard cause this issue too as they’re foil backed.

The layout of a house can also cause issues. A large sprawling bungalow for example will need repeaters.

If you test your connection by plugging a laptop directly into the router on an Ethernet port, with the laptop WiFi turned off, you can assess the broadband connection. If that’s dropping out you’ve a connection issue on the line.

If it’s fast and stable, you need to assess what your WiFi needs are to build an appropriate local wireless network to suit your house.

WiFi repeaters are usually very easily setup and just plug into sockets. Just pick locations where they’ll overlap good quality signal from the main router to extend it.

Never use repeaters, they give you better coverage but sacrifice speed. Wired access points or a mesh system is miles better

AutoTuning

Depends on what you have an can afford. Afaik eir access gateways do have any mesh solutions. Fritzbox, used by several other ISPs, like Digiweb, has has excellent options!

To go mesh with Eir you need to replace the router with something more useful and that can mean loss of VoIP and TV which are baked into it their hub setup.

CoBo55

AutoTuning wrote: »

WiFi quality and your geographic location have nothing to do with each other.

WiFi is just the wireless connection from your router to local devices in your home. If that’s dropping out you’ve either got a faulty modem or you need repeaters to deal with your house structure.

For example, if you’ve a house that has solid block work or stone internal walls, WiFi signals will not easily pass though from the router to a laptop in another room.

Some types of plasterboard cause this issue too as they’re foil backed.

The layout of a house can also cause issues. A large sprawling bungalow for example will need repeaters.

If you test your connection by plugging a laptop directly into the router on an Ethernet port, with the laptop WiFi turned off, you can assess the broadband connection. If that’s dropping out you’ve a connection issue on the line.

If it’s fast and stable, you need to assess what your WiFi needs are to build an appropriate local wireless network to suit your house.

WiFi repeaters are usually very easily setup and just plug into sockets. Just pick locations where they’ll overlap good quality signal from the main router to extend it.

WiFi has become the generic term for home BB like hoovering the house. Most of what you've said is blah blah blah to many people they just want it to work.

NewClareman

Gooey Looey wrote: »

Never use repeaters, they give you better coverage but sacrifice speed. Wired access points or a mesh system is miles better

Unless the extra speed is needed, which is unlikely for most residential users, repeaters are an excellent solution.

raclle

FedoraTheAura wrote: »

I was speaking to Eir technical services and they said I would either have to renew me contract or pay 60e for a new modem.

That's actually illegal. They cant charge you for a faulty modem or blackmail you into a contract. They are your supplier so they shouldn't be charging you for technical issues unless the problem is on your end

AutoTuning

CoBo55 wrote: »

WiFi has become the generic term for home BB like hoovering the house. Most of what you've said is blah blah blah to many people they just want it to work.

This is a technical forum last time I checked. Am I somehow not supposed to use technical terms? It’s impossible to explain it works without using technical terms.

It’s like going on the motoring forum and saying don’t mention terms like tyres as most people call them rubbery wheel thingies. Or say diesel is petrol.

Gooey Looey

NewClareman wrote: »

Unless the extra speed is needed, which is unlikely for most residential users, repeaters are an excellent solution.

If you just want to browse pages!

Speed is nearly always needed these days. Consoles in bedrooms. Games are now 100GB+ downloads and are even steamed these days needing 20-50mbit. Most of our media now comes from online sources, IPTV for live TV, Netflix, Amazon, Disney, Emby, Plex, YouTube all in 4k. Our consumption of bandwidth is exploding

CoBo55

AutoTuning wrote: »

This is a technical forum last time I checked. Am I somehow not supposed to use technical terms? It’s impossible to explain it works without using technical terms.

It’s like going on the motoring forum and saying don’t mention terms like tyres as most people call them rubbery wheel thingies. Or say diesel is petrol.

I understand what you're saying but many don't. It's obvious to me that your suggestions are spot on and would solve many wireless problems but people don't want the hassle/expense, or in the op's case her partner just wants it working and left it to her to sort it out. I'm not having a stab at you.

AutoTuning

CoBo55 wrote: »

I understand what you're saying but many don't. It's obvious to me that your suggestions are spot on and would solve many wireless problems but people don't want the hassle/expense, or in the op's case her partner just wants it working and left it to her to sort it out. I'm not having a stab at you.

Replacing the modem/router it may not resolve the problem if it's a WiFi reception issue and you really need to eliminate that by testing with a wired connection before you can conclude that the problem is going to be resolved.

What's the point in asking for advice on a technical forum if you're concluding that using normal terminology or trying to come up with a solution is too complicated?

I'm sorry I bothered replying or giving any technical advice whatsoever. Clearly it's unwelcome on this forum.

NewClareman

AutoTuning wrote: »

I'm sorry I bothered replying or giving any technical advice whatsoever. Clearly it's unwelcome on this forum.

You should continue to give whatever advice you consider appropriate. This is a public forum...

NewClareman

Gooey Looey wrote: »

If you just want to browse pages!

Speed is nearly always needed these days. Consoles in bedrooms. Games are now 100GB+ downloads and are even steamed these days needing 20-50mbit. Most of our media now comes from online sources, IPTV for live TV, Netflix, Amazon, Disney, Emby, Plex, YouTube all in 4k. Our consumption of bandwidth is exploding

Whatever about 100GB+ downloads, I don't think you'll need broadband, low or high speed, to steam your game...

Everything else can be accommodated with repeaters. Worst case you might need to wait a few minutes to stream your game. So, not a big deal.

harmless

NewClareman wrote: »

Whatever about 100GB+ downloads, I don't think you'll need broadband, low or high speed, to steam your game...

Everything else can be accommodated with repeaters. Worst case you might need to wait a few minutes to stream your game. So, not a big deal.

Recommended speed is 35Mbit/s for 4k google Stadia game streaming service.

The thing with streaming games is they can't be buffered in the same way video can so it requires more speed and much less latency.

Gooey Looey

NewClareman wrote: »

Whatever about 100GB+ downloads, I don't think you'll need broadband, low or high speed, to steam your game...

Everything else can be accommodated with repeaters. Worst case you might need to wait a few minutes to stream your game. So, not a big deal.

Okay it's a typo!
It's real time, your controls cannot be buffered, need to happen in real time!

NewClareman

harmless wrote: »

Recommended speed is 35Mbit/s for 4k google Stadia game streaming service.

The thing with streaming games is they can't be buffered in the same way video can so it requires more speed and much less latency.

Totally understood. A decent repeater will handle that speed, and more.

TBH if I was a serious gamer my concern would be latency. Here, I suspect that a wired connection would be the way to go.

Gooey Looey

NewClareman wrote: »

Totally understood. A decent repeater will handle that speed, and more.

TBH if I was a serious gamer my concern would be latency. Here, I suspect that a wired connection would be the way to go.

TBF the majority of wireless upgrade questions we see here are usually for consoles on bedroom TVs, of course they would be better wired bit it's usually a lot of difficultly and the last option. The thing is game streaming is already here!

No repeater will handle game streaming, the control commands need to be returned so quickly half duplex suffers, never mind repeating those half duplex responses.

NewClareman

Gooey Looey wrote: »

TBF the majority of wireless upgrade questions we see here are usually for consoles on bedroom TVs, of course they would be better wired bit it's usually a lot of difficultly and the last option. The thing is game streaming is already here!

No repeater will handle game streaming, the control commands need to be returned so quickly half duplex suffers, never mind repeating those half duplex responses.

Fair enough, I accept that.