Eir -worst customer care support and poor coverage, so far !!

whitmannn

Hi, few weeks ago I swapped my phone number from tesco,which I thought had a bad coverage and data, to eir, buying a new phone from eirstore and taking the 59.99 eu/month bill pay plan , for the advantage of using unlimited stuff, 5g mobile data and a free 5g smartphone , asking the store manager if the area where I am living is 5g covered , obviously the answer -yes. After few hours of waiting , my number was transfered and I noticed that I have very bad signal , and the net speed was less than 1 Mb/s , with 2 out of 4 network bands and 5g, which was appearing for few minutes and after that I was n t able to see even 3g. This was the moment when I realised that I ****ed up, very bad.
I wasn t able (still I am not able after more than 2 weeks) to use my mobile data,sometimes I get 0(zero) coverage, and thats not only indoors, or only near my house , but there is something worse than this , I couldn t recieve calls, when someone tried to call me I only received voicemail messages, but most of the times i didn t get anything. People just tried to call me and nothing happened.
Since the second day after swap I started to call customer care support service and technical support service. I called them daily sometimes few times a day , trying to make at least smth to sort out the whole situation. Every time I heard different theories and opinions of this could be. I ve done lot of things, including sim swap , phone swap, setting update/change, used different modes for mobile networks and connection, waited until they updated masts and so on, and apparently nothing have changed after all this. I came to a conclusion that this all has to stop , it just doesn t work for me and I have to cease the contract and bring the phone back to the store as it was already 22nd of december, and I didn t want to meet Xmas/ Winter holidays without the ability of receiving calls and use my mobile data.
I kept calling them asking for help or as a last resort to cease the contract and stop the whole missunderstanding, as I was advised by a team member once, but couldn t do as I have to pay 1050 eu for contract cancelling . Now ,yesterday ,dec 23rd, I spoke to a team member who told me I have to wait one more week because he issued a ticket for my problem, but what other team members during the last 2 weeks did , I have no clue.
And guess what , I HAVE TO wait 1 week not like someone asked me if I can /what I think, because it Xmas eve , anyway , there are still a lot of funny situations that could be told, but from all what happened I have a "bitter taste " of human undestanding , I my opinion no one cared at all for my issue, they just kept advising me what they think will work out,and after I asked them to put themselves in my place and just try to imagine that you can not use ur phone and mobile data for 2 weeks, as anwer keeping to hear that there is nothing they can do to help me and I have to wait.
I only want to say thank you to eir company for worst Xmas in my life , behind the frustration and disappointing I am still not able to use my phone. Well done!!

Spear

Try the consumer issues forum instead:

https://www.boards.ie/vbulletin/forumdisplay.php?f=580