Amazon

tiegan

https://www.boards.ie/discussion/comment/122021911#Comment_122021911

Well I bought a printer a couple of months ago - managed to fix the old one in the meantime so sent the new printer back to Scotland. Amazon paid out no problem and it was nearly 40e to send back.

scrotist

I checked addresspal but it seems I only have the options of getting items delivered to a location in the UK or USA.

I want them delivered to Ireland, directly to my post office.

I live in an apartment block and my stuff goes missing quite often and I'm sick of it. The delivery drivers just throw stuff on the ground outside, or they must throw it in a bush or I don't know what the hell happens to them.

What are my pick up location options for Amazon?

I'd rather pick the things up in the post office rather than those lockers, as the nearest locker is a million miles away from me.

whiterebel

Is it general parcels or just from Amazon? Amazon locker locations are on their website.

muffler

Amazon don't deliver to post offices in Ireland, only in NI.

scrotist

https://www.boards.ie/discussion/comment/122026014#Comment_122026014

General packets I guess. I have this issue with basically everything larger than an envelope.

But.. do we have Amazon lockers too? I couldn't find any info on the website. Where can I see a map or list of them?

Jim_Hodge

https://www.boards.ie/discussion/comment/122026317#Comment_122026317

The website has a map showing pick up locations in Northern Ireland. Search in the Customer Service.

scrotist

https://www.boards.ie/discussion/comment/122026430#Comment_122026430

I'm not in northern Ireland.

Jim_Hodge

https://www.boards.ie/discussion/comment/122026664#Comment_122026664

It's the nearest you'll get.

whiterebel

Have a look at OOHPD- https://www.oohpod.com/locations

scrotist

https://www.boards.ie/discussion/comment/122026783#Comment_122026783

Has anyone here used this? Does the amazon driver have to fiddle with the locker and scan things in himself?

qwas75

Does anyone know what is going on with Amazon UK lately? It became a nightmare to use, and most of the items are now undeliverable to Ireland. I've never used them for any expensive purchases, like TVs or washing machines, just bits and pieces I can't find in my local shop.

It was very handy and saved me time and money I'd spent travelling 1 hour to the nearest city and back. At some point, they even did deliveries on Saturdays and Sundays (I'm a Prime member), but then they stopped it and handed over all deliveries to AnPost.

But what I've noticed lately, is that almost everything I'm looking for is "currently unavailable

". But if you change the delivery address to the UK, it magically fixes everything, everything is in stock but only for UK customers. Even if I manage to order something and receive it, the next time I try to reorder it's not available anymore. Really frustrating 😕 And I keep paying Prime membership fees 🤦‍♂️

Does anyone experience the same problem? Does anyone know anything about Amazon's plans for fixing the issue/launching amazon.ie or something

con747

Brexit. Try other Amazon sites in the EU but delivery charges apply. The C/S has gone downhill as well.

muffler

https://www.boards.ie/discussion/comment/122028564#Comment_122028564

Agreed.

I am me123

Hi, I hope ye can give me advice on an issue?

I ordered an item on Amazon today. I then changed my mind and submitted a cancellation request for this item. On the "My Orders" page it states " We are cancelling your item".

The payment is in my "Pending" transactions ..

On average does it take long for Amazon to process cancellation requests?

The Continental Op

Depends how long you wait before cancelling and where the item has got to in the packing process.

If you cancel straight away the cancelation is normally instant but if the item has already been picked then it will take longer but no longer than a day.

If you are waiting for the money back then sorry can't be sure but sometimes it takes a bit longer.

EarWig

I got a DHL tracking number for an item coming from Germany and it shows up on their system. All the way to arriving and "Shipment processed at delivery depot." And now showing as delivered.

It was just delivered by An Post.

What's going on?

Jim_Hodge

https://www.boards.ie/discussion/comment/122066308#Comment_122066308

DHL Germany hand over to An Post.

Yggr of Asgard

DHL Germany used by Amazon is the German Postal operator (DHL Paket International) and not the yellow DHL express van you see around.

DHL Germany parcels are delivered by AnPost as the local postal operator and DHL Germany Express is delivered by DHL Ireland as it's the express courier arm of DHL.

If your Amazon.de packet has a tracking number ending in IE, it's most likely DHL Paket International and comes via AnPost.

Caranica

Delivery today needed a one time password. Is that a new thing? Order value just over £100

jj880

https://www.boards.ie/discussion/comment/122068044#Comment_122068044

Ive had that before. Order £190 value.

Just out of interest. Was it an Amazon van?

NewbridgeIR

Ordered some BDs off Amazon US on Tuesday night. They shipped Wednesday morning and arrived at lunchtime today - have never seen stuff come that fast.

Caranica

Yes it was

jj880

https://www.boards.ie/discussion/comment/122068719#Comment_122068719

Yeah been in at least 6 months anyway. Was a numeric passcode for me.

I am me123

https://www.boards.ie/discussion/comment/122053096#Comment_122053096

Cheers, I got it sorted.

I am me123

Hi,

Me again lol

Im waiting on a package from Amazon which will be delivered by Fastway couriers.

On the tracking info, it says it has been loaded to container since late last week.

How long does it take after this to receive the package?

The Continental Op

https://www.boards.ie/discussion/comment/122079446#Comment_122079446

Thats why I pay for Amazon Prime. Prime doesn't use cheap unreliable couriers like Fastway. Given a choice I will avoid an online retailer that uses Fastway.

I haven't had Fastway throw packages over the hedge, our guy leaves stuff by the gate. However I've had packages that have been run over by a forklift truck (you can tell from the distinct tread pattern) and very late packages. Often an item that should arrive one day isn't delivered I assume because the driver doesn't want to come out and deliver in our area. Then items can spend days in limbo with no update to tracking.

It shouldn't take Fastway more than a couple of days from Amazon giving them the package.

blade1

Having some dose trying to communicate with ups over an item I bought from Amazon.

2 things… first it says there's an error with the address and to contact them so they can deliver.

On the phone to ups… I struggle at times to understand what some Asian people are saying but there's a loud of them talking louder than the guy I'm speaking with and even getting the tracking number took about 10 attempts.

After about 20 minutes on the phones I come to understand that he can't update the address and I'd have id have to enrol in a thing called my choices (or something) online and update address there.

So I try that and I can't do it as the option to select country is defaulted to U.S. and it won't change.

Second thing, Customs looking for €44 so I contact Amazon to find out what that's all about.

They tell me if I pay it and email them an invoice, they'll refund me.

So I paid it online and thought I'd get a receipt of some sort but no.

So back onto ups to ask for one and it's like pulling teeth trying to explain so have to give up in the end.

The Continental Op

https://www.boards.ie/discussion/comment/122081528#Comment_122081528

That does sound like one of the std driver excuses for I can't be bothered to drive out that way today.

I've had that with a perfectly good address where they had scrubbed out the Eircode and then wanted the Eircode before they would deliver. The address was OK anyway.

blade1

https://www.boards.ie/discussion/comment/122081837#Comment_122081837

I know what you mean but I have constant issues over my address.

I live on a border so I have to use one County for some couriers and another for others.

Ups used to to deliver using the address I gave so somethings changed.

Timeline from latest to oldest

NewbridgeIR

https://www.boards.ie/discussion/comment/122080078#Comment_122080078

I have Prime but also buy quite a bit from Ebay US and UK via the Global Shipping Programme. They used to get DPD to deliver the packages but in recent weeks it's now Fastway. Nothing missing yet but slower and no tracking for the final leg. DPD used send a text in the morning advising the time of delivery. Fastway just turn up.

I am me123

https://www.boards.ie/discussion/comment/122080078#Comment_122080078

Thanks, I got the package today 😊

Yggr of Asgard

For UPS I strongly suggest signing up for "My Choice" via their Irish Website, it's a little clumbsy to sign up and they will send you a postal letter to validate your address (which also tells you how they like to see it).

Every time someone sends a parcel with either that address, a linked e-mail or phone number (not fully available for Ireland yet) you get a notification and can make adjustments for the delivery address, re-direct or even hold.

Plus in most regions you get a 2 hour window notification as to when it's going to be delivered.

Not that you should need to register to get standard services, but sometimes it's just better to take an extra step!

EarWig

Amazon to open Irish website next year with promise of faster deliveries

Online retailer yet to put a timeline on date of its launch

https://www.irishtimes.com/technology/2024/05/09/amazonie-to-open-next-year-with-promise-of-faster-deliveries-for-irish-customers/

zell12

https://www.boards.ie/discussion/comment/122114895#Comment_122114895

Will amazon.ie be their smallest market then?

SodiumCooled

Funny listening to the constant commenting on people having to pay currency conversion fees being a downside using Amazon.co.uk with its Amazon’s own currency converter that makes it very expensive - with Revolut and pay in sterling it’s so small it makes little difference.

I wouldn’t be at all surprised to see Irish prices similar to the current “Amazon converter” prices on .co.uk….

Royale with Cheese

Amazon will sell to you VAT free if you have a business account and are VAT registered, but not from amazon.co.uk since Brexit. You can still buy VAT free off de, es, fr etc. but you have to pay shipping so for small items it doesn't work out any cheaper than going to amazon.co.uk and just paying the tax a lot of the time.

Also I just bought a refurbished MacBook Air directly off Apple for €30 more than I could have got a brand new one off amazon.it, but would have been stuck with an Italian keyboard layout. An Irish site will fix all this... hopefully, if they don't rip us off.

NewbridgeIR

The express shipping with Amazon US is lightning quick now. Items used to take a week for express, 10/14 days for regular.

Now they're arriving within 2 or 3 days. Price difference isn't that much, maybe 15% more expensive for the faster option.

All coming via UPS and they have stopped sending fragile items in jiffy bags and gone back to cardboard boxes.

MBSnr

^^^ Yeah I noticed that. I bought Levi jeans from Amazon US and paid the extra 3 USD for express delivery. They were delivered in about 36 hours from clicking buy. Couldn't believe it

blade1

I'm receiving a refund from Amazon for an item I had to pay ups a customs fee before they would deliver it.

However, the refund is being issued to a card that has expired ages ago.

I didn't pay for the item with the old card but Amazon have the refund down for an old item I bought that equals the value of the amount I had to pay ups.

Anyone know if I will receive it?

VG31

https://www.boards.ie/discussion/comment/122153193#Comment_122153193

You'll still get the refund. The card is linked to your bank account.

blade1

https://www.boards.ie/discussion/comment/122153609#Comment_122153609

Good to hear, thanks.

Found it strange they have used an item I bought over a year ago to refund me.

The customs fee I paid was for a guitar which cost around €450 but the seller had the value on the package at €80 so I would have been hit for a lot more if he used the true value.

And this is how Amazon are going about the refund which is equivalent to customs fee of €43.99.

All just seems a bit shady

The Continental Op

I don't see how you can get a refund to a card that doesn't exist anymore?

blade1

https://www.boards.ie/discussion/comment/122153792#Comment_122153792

That was my worry.

That card wasn't used for the guitar I bought.

very odd way of doing things

blade1

https://www.boards.ie/discussion/comment/122153827#Comment_122153827

Refund arrived in my bank account at midnight.

blade1

https://www.boards.ie/discussion/comment/122155457#Comment_122155457

And received this email today

dulpit

I ordered from Amazon UK the other day to send to France, and the order was split in 2. One order arrived the day after the other, and Amazon sent me an email to advise that because the second package was late I was entitled to a refund of the delivery fee and it was applied to my account as gift card. That was nice of them…

TonySpokes

https://www.boards.ie/discussion/comment/122118732#Comment_122118732

How do customs fees work, do you pay it on Amazon or does the courier request it?

TonySpokes

I've initiated a return today and for the first time since before Brexit (for me anyway) they've given me a prepaid postage label and the address is to an Irish address. It's still asking me to print and affix the "customs declaration" label though. Do I actually need to do this? Why would I need to put a customs label on something going to an address in Laois?

cap.in.hand.

https://www.boards.ie/discussion/comment/122161708#Comment_122161708

I suppose it will be sent to the UK from portlaoise.

ohnonotgmail

https://www.boards.ie/discussion/comment/122161683#Comment_122161683

You pay them to amazon at the time of ordering. They are described as "import fees deposit" if i remember correctly.