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Address Pal

Warbeastrior · 2020-06-03 12:14:55

Hi. I recently used An Posts AddressPal service to get a delivery from the U.S. and the charge is working out at a ridiculous amount. I was charged €29.99 for delivery and it was removed from my account and then when it was about to be delivered today, the postman said that I have to pay a €37 customs charge. Now I had…

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#32 22-04-2021 7:58am
SVI40

Registered Users Posts: 594 ✭✭✭

Join Date: October 2009

Posts: 576

Sappy404 wrote: »

Hi folks. I'm being asked to pay customs on two books coming from the UK thru AddressPal, as described by Pirelli above. Incl delivery the books cost £29.20 but the VAT is €9.95 and the An Post fee is €3.50. This is in addition, I believe, to the AddressPal fee which is showing as €6.50 on the site. I believed books were exempt from VAT; they're graphic novels, which might come under the comics/magazines bracket and cost 9% VAT, but I don't know where the €9.95 comes from. I can't find anywhere to appeal or get more info. Anyone able to shed some light?

Try these guys, they may be able to assist:
customsreliefs@revenue.ie

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#33 22-04-2021 8:22am
whiterebel

Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,838 Mod ✭✭✭✭

Join Date: June 2007

Posts: 13961

Sappy404 wrote: »

Hi folks. I'm being asked to pay customs on two books coming from the UK thru AddressPal, as described by Pirelli above. Incl delivery the books cost £29.20 but the VAT is €9.95 and the An Post fee is €3.50. This is in addition, I believe, to the AddressPal fee which is showing as €6.50 on the site. I believed books were exempt from VAT; they're graphic novels, which might come under the comics/magazines bracket and cost 9% VAT, but I don't know where the €9.95 comes from. I can't find anywhere to appeal or get more info. Anyone able to shed some light?

Go back 4 or 5 pages on this thread: https://www.boards.ie/vbulletin/showthread.php?t=2057516584 others have had the same problem.

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#34 22-04-2021 11:37am
Sappy404

Registered Users Posts: 4,162 ✭✭✭

Join Date: August 2005

Posts: 4083

Thanks guys. Yesterday I emailed eCommChargeQuery~at~anpost.ie after Addresspal referred me. Later that afternoon I got the usual text about delivery of the item, and status says it has been sorted, so I think they may have cancelled the fees. Maybe not though. I will update if/when I get it.

UPDATE: No parcel today. I got a mail yesterday saying my enquiry would be processed and i'll get a reply in due course. Tracking for parcel went from these on Wed:

We have your post
Your Delivery has been sorted
We have your delivery

.. and today:

Your delivery has been sorted.

So kind of in limbo.

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#35 28-04-2021 4:39pm
Sappy404

Registered Users Posts: 4,162 ✭✭✭

Join Date: August 2005

Posts: 4083

Sappy404 wrote: »

Thanks guys. Yesterday I emailed eCommChargeQuery~at~anpost.ie after Addresspal referred me. Later that afternoon I got the usual text about delivery of the item, and status says it has been sorted, so I think they may have cancelled the fees. Maybe not though. I will update if/when I get it.

UPDATE: No parcel today. I got a mail yesterday saying my enquiry would be processed and i'll get a reply in due course. Tracking for parcel went from these on Wed:

We have your post
Your Delivery has been sorted
We have your delivery

.. and today:

Your delivery has been sorted.

So kind of in limbo.

This arrived on the 26th. No update via email about the fees.

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#36 29-04-2021 7:13am
SVI40

Registered Users Posts: 594 ✭✭✭

Join Date: October 2009

Posts: 576

Sappy404 wrote: »

This arrived on the 26th. No update via email about the fees.

If the postman did not collect a fee from you, then you are 99% in the clear. With me, AnPost always collect the fee when it is delivered to my door (unless AddressPal deduct it on my card, BEFORE releasing it).

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