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Cancelling Irish Times subscription

  • #1
    Registered Users Posts: 401 ✭✭ E mac


    Can anyone tell how to end the subscription I've emailed but received no reply and the phone number for cancelling subscriptions is never answered.


Comments



  • You could try and contact them through Twitter maybe

    @IrishTimesHelp




  • Block the direct debit if that fails.




  • JTMan wrote: »
    Block the direct debit if that fails.
    I did this. It's ridiculous that you can't opt out online. I won't sign up again unless they change that.




  • jrmb wrote: »
    It's ridiculous that you can't opt out online.

    Absolutely. The EU needs to pass a law that says if you can sign up online then you must be able to cancel online. Other countries have done this.




  • jrmb wrote: »
    I did this. It's ridiculous that you can't opt out online. I won't sign up again unless they change that.

    Actually, the Irish Times are the only media that allows a simple email to cancel
    [email protected]

    That's why I signed up with them. Cancelled at one point and rejoined a few months later.


    The worst is the business post. Up until recently they wouldn't let you see the price until you signed up. And they only will take cancelation by phone.

    I agree with above that if you sign up online, you should be able to cancel online too.

    The best out there is Netflix. A couple of clicks and you are unsubscribed.


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  • Darc19 wrote: »
    The best out there is Netflix. A couple of clicks and you are unsubscribed.
    The IT website gave me the impression that I had to send a paper form in the post. Thanks for your post.




  • I had an electronic subscription and paper delivery on a Saturday, and I've cancelled both for the sole reason that their online account system is so poor.

    I would like to support The Irish Times, but having such a badly implemented online service really grates. It takes about three weeks to get a reply from their email service. Isn't this kind of the point of having an online account? So that one can manage it themselves and hence free up Irish Times staff for something more useful? The current system clearly isn't working...




  • I am very tempted to now cancel mine due to the new ads featuring in the digital edition every few pages.




  • We had a subscription earlier this year but it regularly wouldn't let you sign in even though the money was paid. In the end we cancelled but the paper still keeps coming on Saturdays!


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