Get your money back from Ryanair, cancelled flights using Small Claims process

salmocab

UnknownSpecies wrote: »

It's more like Ryanair are a bar that sells you half price pints with the caveat there might have been a scrotum dipped in it. You understand the risk before drinking the pint but you accept it because it's half price.

To be fair in the normal run of things they generally offer reasonable value, not much better than Aer Lingus anymore but that’s mainly because they have driven prices down. The days of the ridiculously low prices are all but gone anyway. We know what we’re getting booking Ryanair, personally I’ve never had a terrible experience we them but I’ve had a few things that really pissed me off, however I’m generally happy to go with them. None of that has anything to do with this though, they are pushing this too far.

Get Real

MadYaker wrote: »

Never occurred to you that he might be lying no?

How is the SCC going to slow a refund down? Ryanair have to respond in 15 days. It’s the only way you can get a refund.

I don't know how the small claims court will speed the refund up either.

So you win, court makes an order you get a refund. You go into the refund queue as you would have done anyway.

If they're using an excuse (whether it be false or true) to break EU law, they'll use the same one for the small claims court.

"We're giving you a refund, but you'll have to wait"

I also don't see the Irish Government punishing Ryanair for this either due to the current situation. Better being lenient than letting them fail.

I had a 110quid flight booked and personally, I know at some stage I'll fly with them again. So have no issue just taking the voucher.

On principle I'd want the cash yeah, but if it meant them failing, it'd be shooting myself in the foot long term.

Also, if I get 110quid cash now, and buy a 110quid flight in December, I'm no better or worse off than the voucher scenario.

paddy19

6 wrote: »

Got an email from Ryanair to say my flight is cancelled, but then when trying to get a refund online it's telling me my booking reference doesn't exist.

What's options then? Bar ringing them

Don't call Ryanair.
If Ryanair systems don't work it's not up to you to fix them.

You want your money back you need to move today before Heather Humphreys changes the law!:

1. Chargeback....AIB/PTSB have said no. N26 Yes.
https://www.boards.ie/vbulletin/show...p?t=2058069347

2. CAR (Commission for Aviation Regulation). Ignore 6 week delay,lodge complaint today.
https://www.flightrights.ie/home/com...edure.452.html

3. Small claims court. €25 non refundable fee. Airline response in 15 days.
https://www.boards.ie/vbulletin/show...p?t=2058071799

4. Travel insurance. Depends on policy.

UnknownSpecies

salmocab wrote: »

To be fair in the normal run of things they generally offer reasonable value, not much better than Aer Lingus anymore but that’s mainly because they have driven prices down. The days of the ridiculously low prices are all but gone anyway. We know what we’re getting booking Ryanair, personally I’ve never had a terrible experience we them but I’ve had a few things that really pissed me off, however I’m generally happy to go with them. None of that has anything to do with this though, they are pushing this too far.

I fully agree with you. I never understand the moaners. You know the risks with this airline. I've had both good and bad experiences but the lower price has always made he risk worth it for me. Of course, they do need to provide a basic level of good service and 99% of the trips I've had with them have provided that.

salmocab

UnknownSpecies wrote: »

I fully agree with you. I never understand the moaners. You know the risks with this airline. I've had both good and bad experiences but the lower price has always made he risk worth it for me. Of course, they do need to provide a basic level of good service and 99% of the trips I've had with them have provided that.

In general they are fine, city break, bucket and spade trip or over to watch sport somewhere. You get a seat and get there on time for a decent price generally. None of that excuses trying to keep people’s money though.

antimatterx

Would you honestly be arsed? Ryanair sell cheap flights, so accept the voucher, and rebook when the world is back to normal again.

MarkY91

I understand that everyone has a different situation but if you can, just take the voucher. Would you prefer going back to €200 return flights to London when Ryanair go bust all for the sake of getting your €50 back for your weekend in Amsterdam?


We have Morocco booked for June. obviously not cancelled.. yet but I plan to just take the voucher as we will just go later in the year or whenever it's possible. No big deal (in my situation) obviously others are waiting on a lot more money back and aren't as flexible with travel so yes..get your refund but most people please just get the voucher or you won't be going on your family trips to Santa ponsa ever again.

Fann Linn

MarkY91 wrote: »

I understand that everyone has a different situation but if you can, just take the voucher. Would you prefer going back to €200 return flights to London when Ryanair go bust all for the sake of getting your €50 back for your weekend in Amsterdam?


We have Morocco booked for June. obviously not cancelled.. yet but I plan to just take the voucher as we will just go later in the year or whenever it's possible. No big deal (in my situation) obviously others are waiting on a lot more money back and aren't as flexible with travel so yes..get your refund but most people please just get the voucher or you won't be going on your family trips to Santa ponsa ever again.

I too would take the voucher, but not limited to one year. I might not be in a position to travel next year. There has to be quid pro quo or else just return the cash.

salmocab

antimatterx wrote: »

Would you honestly be arsed? Ryanair sell cheap flights, so accept the voucher, and rebook when the world is back to normal again.

Booking has to be done within a year so reasonable chance the world won’t be back to normal before then, especially air travel.

MarkY91

Fann Linn wrote: »

I too would take the voucher, but not limited to one year. I might not be in a position to travel next year. There has to be quid pro quo or else just return the cash.

Yeah I think the 1 year limit is a little low as we don't know when flights will resume again.

But most of us will definitely be jetting off using said vouchers not a bother which isn't an issue for us and will keep a low price budget airline in business which in return equals cheap flights for us.

I really couldn't give a ****e about O'Leary or anything. I just want to have decent priced flights.

Bobeagleburger

A lot of people won't want to fly until a vaccine is found for various reasons, so a year voucher is a cop out. Going through SCC is a good option if you've spent even a modest amount on a flight..

paddy19

MarkY91 wrote: »

when Ryanair go bust .

Ryanair are not going to go bust.
They have an incredibly strong balance sheet.
They are one of Boeing biggest customers.

The airlines in Europe are threatening this line to extract as much money as possible from the EU and the Governments.

paddy19

6 wrote: »

A lot of people won't want to fly until a vaccine is found for various reasons, so a year voucher is a cop out. Going through SCC is a good option if you've spent even a modest amount on a flight..

If the €25 fee doesn't make sense because the fare is modest then you could try the regulator. Bit slower but they will get you your money eventually.

Ignore the 4/6 week wait, that's for more complex claims.

CAR (Commission for Aviation Regulation).
https://www.flightrights.ie/home/com...edure.452.html

killbillvol2

Risteard81 wrote: »

Ryanair deserve to be bankrupted. Hopefully all the chargeback fees will bankrupt them (and they'll also be refused permission to accept card payments in the future).

Michael O'Leary belongs in jail. Actually a dungeon would be better.

You're clearly a genius and have worked this out.

You do know we live on an island?

Risteard81

killbillvol2 wrote: »

You're clearly a genius and have worked this out.

You do know we live on an island?

Doesn't mean that we need the vile O'Leary or his crap airline. So you're the failed genius. Plenty of other aeroplanes available. And boats.

Bobeagleburger

paddy19 wrote: »

If the €25 fee doesn't make sense because the fare is modest then you could try the regulator. Bit slower but they will get you your money eventually.

Ignore the 4/6 week wait, that's for more complex claims.

CAR (Commission for Aviation Regulation).
https://www.flightrights.ie/home/com...edure.452.html

If your flight is UK to Ireland I presume you go through the CAA in the UK?

ted1

paddy19 wrote: »

Don't call Ryanair.
If Ryanair systems don't work it's not up to you to fix them.

You want your money back you need to move today before Heather Humphreys changes the law!:

1. Chargeback....AIB/PTSB have said no. N26 Yes.
https://www.boards.ie/vbulletin/show...p?t=2058069347

2. CAR (Commission for Aviation Regulation). Ignore 6 week delay,lodge complaint today.
https://www.flightrights.ie/home/com...edure.452.html

3. Small claims court. €25 non refundable fee. Airline response in 15 days.
https://www.boards.ie/vbulletin/show...p?t=2058071799

4. Travel insurance. Depends on policy.

What response do you expect in 15 days...

ted1

paddy19 wrote: »

Ryanair are not going to go bust.
They have an incredibly strong balance sheet.
They are one of Boeing biggest customers.

The airlines in Europe are threatening this line to extract as much money as possible from the EU and the Governments.

Enron , to big to fail...

paddy19

6 wrote: »

If your flight is UK to Ireland I presume you go through the CAA in the UK?

Good point a flight UK origin is a UK resolution process.

Which is whole different ball game!

MadYaker

Get Real wrote: »

I don't know how the small claims court will speed the refund up either.

So you win, court makes an order you get a refund. You go into the refund queue as you would have done anyway.

If they're using an excuse (whether it be false or true) to break EU law, they'll use the same one for the small claims court.

"We're giving you a refund, but you'll have to wait"

I also don't see the Irish Government punishing Ryanair for this either due to the current situation. Better being lenient than letting them fail.

I had a 110quid flight booked and personally, I know at some stage I'll fly with them again. So have no issue just taking the voucher.

On principle I'd want the cash yeah, but if it meant them failing, it'd be shooting myself in the foot long term.

Also, if I get 110quid cash now, and buy a 110quid flight in December, I'm no better or worse off than the voucher scenario.

No you won't go into the illegal refund queue because the courts uphold the law and force Ryanair to give you back your money now. It's nothing to do with the gov the courts are independent.

You know the voucher is only valid for this year right? Are you confident you'll be able to go on holidays this year? I wouldn't be.

Fotish

salmocab wrote: »

In general they are fine, city break, bucket and spade trip or over to watch sport somewhere. You get a seat and get there on time for a decent price generally. None of that excuses trying to keep people’s money though.

Yes, they are fine , if everything goes well.
The minute something goes wrong their attitude is “ don’t call us , just f*uck off.

paddy19

ted1 wrote: »

Enron , to big to fail...

You are comparing Ryanair to Enron?

ted1

paddy19 wrote: »

You are comparing Ryanair to Enron?

I’m saying any one can fail using their size as a reason for them not to fail is wrong.

ted1

MadYaker wrote: »

No you won't go into the illegal refund queue because the courts uphold the law and force Ryanair to give you back your money now. It's nothing to do with the gov the courts are independent.

You know the voucher is only valid for this year right? Are you confident you'll be able to go on holidays this year? I wouldn't be.

How long do courts give to pay debts?

paddy19

ted1 wrote: »

How long do courts give to pay debts?

It is very, very unlikely the airline will dispute a cancelled flight refund.

It is clear that a cash refund within 7 days is required by law per EU261 Article 8.

They are more likely to either pay up or not respond.

If your claim is not disputed:
The District Court will then make an order in your favour (without you having to attend court) for the amount claimed, and direct that it be paid within a short specific period of time.

http://www.courts.ie/courts.ie/library3.nsf/pagecurrent/35EAB9E31077DF528025810D00355544?opendocument&l=en

ted1

paddy19 wrote: »

It is very, very unlikely the airline will dispute a cancelled flight refund.

It is clear that a cash refund within 7 days is required by law per EU261 Article 8.

They are more likely to either pay up or not respond.

If your claim is not disputed:
The District Court will then make an order in your favour (without you having to attend court) for the amount claimed, and direct that it be paid within a short specific period of time.

http://www.courts.ie/courts.ie/library3.nsf/pagecurrent/35EAB9E31077DF528025810D00355544?opendocument&l=en

I didn’t say that they would dispute it. I asked how long they give.
What is the short specific period of time?

Risteard81

paddy19 wrote: »

It is very, very unlikely the airline will dispute a cancelled flight refund.

It is clear that a cash refund within 7 days is required by law per EU261 Article 8.

They are more likely to either pay up or not respond.

If your claim is not disputed:
The District Court will then make an order in your favour (without you having to attend court) for the amount claimed, and direct that it be paid within a short specific period of time.

http://www.courts.ie/courts.ie/library3.nsf/pagecurrent/35EAB9E31077DF528025810D00355544?opendocument&l=en

It's actually outrageous that they don't award fees (for filing) against the criminal Ryanair.

Tigerandahalf

I got an email offering a voucher for both legs of our flight. I don't mind the voucher. I am just wondering what happens if I don't click the link for the voucher or the link for the refund?
Would the money be charged back?

If the option was there to book the same flight a year ahead I would do it but not an option.

limabromac

I was reading another thread a few weeks ago when Ryanair started to cancel and I read this post so I said I'd post it here to give people some hope about the SCC but that it might be a lengthy process....

josip
Registered User
Quote: elperello
Hold on to your evidence.
It may come down to the Small Claims Court when this is all over.



It never actually gets to the Small Claims Court.
A good few years ago, 4 friends of mine took them to the Small Claims court because they incorrectly denied them boarding based on a travel visa, resulting in them missing out on a week's holiday.

Ryanair refused to admit their mistake and wouldn't even refund the flight part so they took a small claims case.
Zero engagement from Ryanair for months until the day before the case, they got a call from a solicitor representing them, who said that Ryanair would be settling in full including the cost of the accommodation and everything they had booked during the week.
Courier delivered payment that same day.
Ryanair always wait to see if you'll blink first

paddy19

limabromac wrote: »

I was reading another thread a few weeks ago when Ryanair started to cancel and I read this post so I said I'd post it here to give people some hope about the SCC but that it might be a lengthy process....

josip
Registered User
Quote: elperello
Hold on to your evidence.
It may come down to the Small Claims Court when this is all over.



It never actually gets to the Small Claims Court.
A good few years ago, 4 friends of mine took them to the Small Claims court because they incorrectly denied them boarding based on a travel visa, resulting in them missing out on a week's holiday.

Ryanair refused to admit their mistake and wouldn't even refund the flight part so they took a small claims case.
Zero engagement from Ryanair for months until the day before the case, they got a call from a solicitor representing them, who said that Ryanair would be settling in full including the cost of the accommodation and everything they had booked during the week.
Courier delivered payment that same day.
Ryanair always wait to see if you'll blink first

Thanks for the post.
Great if we could get more actual experiences of the SCC.

I don't think the SCC was the lengthy part of the process.
I think elperello was referring to the usual delaying tactics of Ryanair.

I think that is a much more complex case than a cancelled flight which is very clear cut.

In this case I think Ryanair may have been concerned about setting a precedent of paying for accommodation.

I think in cancellation refunds Ryanair will pay up early because it has no chance of winning and definitely not going to court.

But as with things judicial and especially with courts and the mercurial MOL I could be proved wrong.

limabromac

Hopefully we will get some more positive stories from the small claims court.. there are laws in Ireland to protect consumers who want their money back from a service that they were promised but never received...

xabi_a

I think Ryanair probably would not go broke, but whether they do or not is not the point.

I took an SCC case because Ryanair treats us like fools, as they always do. They could either give us a refund, or say no you're not getting one. But instead they pretend they give us a refund option, but with a link that effectively leads nowhere. They're refusing but trying to cover the backs legally.

They play hardball so we have to do the same.

acequion

Thanks so much for all the information here as I'm in the same boat and want my money back.

One question. Before making my claim to the SCC do I first inform Ryanair that I don't want their voucher and should I resubmit my refund request? Or do I go directly to SCC?

My cancelled flight was 6th April. Again huge thanks.My stress levels have gone right back down since reading all of this.:) MOL is one hell of a cowboy! :mad:

limabromac

acequion wrote: »

Thanks so much for all the information here as I'm in the same boat and want my money back.

One question. Before making my claim to the SCC do I first inform Ryanair that I don't want their voucher and should I resubmit my refund request? Or do I go directly to SCC?

My cancelled flight was 6th April. Again huge thanks.My stress levels have gone right back down since reading all of this.:) MOL is one hell of a cowboy! :mad:

I'd say Make the claim with the SCC..and if you wanted to send an email at the same time to Ryanair stating your refusal and you can include it in your scc claim which is uploadable with the claim, also you could put in the original email saying flight was cancelled and you chose a refund etc....if you wanted, just to substantiate your claim... either way the claim is totally valid so it probably won't need to be backed up ..

dory

We're going to try cut down the amount of refund threads (and the amount of reports we're getting about them).
There's another, useful one on the SCC so I'm going to lock this one.

(Thread reopened for a bit as Paddy wants to edit something , but please use the one refund thread).