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Re: FaceTime

  • 28-03-2020 09:59PM
    #1
    leemaree
    Registered Users, Registered Users 2 Posts: 1,054 ✭✭✭


    I am unable to receive or make FaceTime video calls. The person that I am calling is able to make video calls to other people. I haven't tried other FaceTime users as when I was unable to get through first time, I didn't bother. Everything in the iPad is correct. FaceTime button is on in settings. I've reset network settings and nothing. The FaceTime was working yesterday and the day before and all of a sudden, not working 2day.
    Anyone else have this problem?

    Any help welcome please.


Comments

  • #2
    Irishphotodesk
    Registered Users, Registered Users 2 Posts: 1,892 ✭✭✭Irishphotodesk


    leemaree wrote: »
    I am unable to receive or make FaceTime video calls. The person that I am calling is able to make video calls to other people. I haven't tried other FaceTime users as when I was unable to get through first time, I didn't bother. Everything in the iPad is correct. FaceTime button is on in settings. I've reset network settings and nothing. The FaceTime was working yesterday and the day before and all of a sudden, not working 2day.
    Anyone else have this problem?

    Any help welcome please.

    Not a facetime issue but why not use WhatsApp or Viber for a video call (doesn't solve your issue but might provide a work around)


  • #3
    leemaree
    Registered Users, Registered Users 2 Posts: 1,054 ✭✭✭leemaree


    Irishphotodesk wrote: »
    Not a facetime issue but why not use WhatsApp or Viber for a video call (doesn't solve your issue but might provide a work around)

    Yes I do use WhatsApp


  • #4
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,713 ✭✭✭✭Sad Professor


    Need more info, like what exactly happens when you try to make a call. You'd also need to trying calling someone else to confirm it isn't a problem with just that person.


  • #5
    leemaree
    Registered Users, Registered Users 2 Posts: 1,054 ✭✭✭leemaree


    Sad Professor wrote: »
    Need more info, like what exactly happens when you try to make a call. You'd also need to trying calling someone else to confirm it isn't a problem with just that person.

    When I try to make a call it says it's connecting and then nothing. Well, the person that I'm calling, I don't think it's that person as she called someone else and fine. The iPad I'm using is Apple iPad Air 10.5" (if that's any use) and the software version is 13.4


  • #6
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,713 ✭✭✭✭Sad Professor


    Could this explain it?

    https://www.macrumors.com/2020/04/01/ios-9-facetime-issue/


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  • #7
    leemaree
    Registered Users, Registered Users 2 Posts: 1,054 ✭✭✭leemaree


    Sad Professor wrote: »
    Could this explain it?

    https://www.macrumors.com/2020/04/01/ios-9-facetime-issue/

    Indeed it does. Thanks for this. I was chatting with apple support and they deny it's because of this. I kept saying it was working a few days ago before I updated and kept saying no no. But it has to be cause of this


  • #8
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,713 ✭✭✭✭Sad Professor


    I assume the other person has an older device, in which case you should be able to make FaceTime calls fine to other people.


  • #9
    leemaree
    Registered Users, Registered Users 2 Posts: 1,054 ✭✭✭leemaree


    Sad Professor wrote: »
    I assume the other person has an older device, in which case you should be able to make FaceTime calls fine to other people.

    Yeah the other person has an old iPad Air. I can't not make facetime to her or anyone. It is defo because I upgrade to 13.4. I have an iPad Air (3rd generation)


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