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Cannot submit claim to VHI for my spouse

  • 09-01-2020 9:02pm
    #1
    Registered Users Posts: 2 ronanfrench


    Hi,

    My family (me, spouse, 3 kids) is covered by VHI through my employer.

    I have used Snap and Send on the MyVHI app to submit claims with little fuss for several years.

    However since GDPR was introduced, I cannot submit claims for my wife. She has disappeared from the dropdown whereas my kids remain on the dropdown menu.

    Does anyone know how I can get my spouse added back to my app or does she have to set up her own login and submit her own claims herself? I can still submit claims for my 3 children (all under 18).

    Many thanks!
    Tagged:


Comments

  • Registered Users Posts: 536 ✭✭✭ jonnybravo


    Hi,

    My family (me, spouse, 3 kids) is covered by VHI through my employer.

    I have used Snap and Send on the MyVHI app to submit claims with little fuss for several years.

    However since GDPR was introduced, I cannot submit claims for my wife. She has disappeared from the dropdown whereas my kids remain on the dropdown menu.

    Does anyone know how I can get my spouse added back to my app or does she have to set up her own login and submit her own claims herself? I can still submit claims for my 3 children (all under 18).

    Many thanks!


    Tis a fair silly rule. My wife just set up her own login on her phone and did it herself.


  • Registered Users Posts: 5,430 ✭✭✭ daheff


    Yep....it's all GDPR nonsense. While you can apply for and pay for health insurance for your wife, you cannot access these benefits on her behalf.


  • Registered Users Posts: 284 ✭✭ shannon82


    you wife will have to register for myvhi.ie, and submit her own receipts, it doesnt take long.


  • Registered Users Posts: 5,017 ✭✭✭ homer911


    Yeah, this is nuts. Laya have no problem with this. I had to set up email accounts for each of my elderly parents just so I could so I could submit online claims for them


  • Registered Users Posts: 272 ✭✭ mobpd


    and you cannot have 2 accounts linked with the same phone number.
    You need to have access to the other phone for the verification code if you need to access the Claims payment statements


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