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Are these guys dodgy?

  • 03-01-2020 5:35pm
    #1
    Mental Mickey
    Registered Users, Registered Users 2 Posts: 10,663 ✭✭✭✭


    Has anyone ever heard of this website?:

    www.cogilium.com.

    I stupidly signed onto it a while ago, then when I had suspicions, I requested that they stopped taking direct debits from my account.

    I contacted my bank's fraud team, who said that they blocked them from my account.

    However, I just logged into my online account and discovered that they have taken another direct debit from my account!!!???
    Has anyone else ever heard of this site?


Comments

  • #2
    mistress_gi
    Registered Users, Registered Users 2 Posts: 964 ✭✭✭mistress_gi


    Have you contacted the company to end, what I assume, is a contract?


  • #3
    Spocker
    Moderators Posts: 6,900 ✭✭✭Spocker


    https://www.cogilium.com/terms.html#refund


  • #4
    Mental Mickey
    Registered Users, Registered Users 2 Posts: 10,663 ✭✭✭✭Mental Mickey


    mistress_gi wrote: »
    Have you contacted the company to end, what I assume, is a contract?

    Yes, I emailed them, and got a reply from them. I assumed that it was sorted, as I also contacted my bank to put a block on the transactions, which I thought they HAD done!?


  • #5
    Mental Mickey
    Registered Users, Registered Users 2 Posts: 10,663 ✭✭✭✭Mental Mickey


    I emailed them again just now. Hopefully they'll get the message??


  • #6
    Jim2007
    Moderators, Business & Finance Moderators Posts: 10,613 Mod ✭✭✭✭Jim2007


    Mental Mickey wrote: »
    Yes, I emailed them, and got a reply from them. I assumed that it was sorted, as I also contacted my bank to put a block on the transactions, which I thought they HAD done!?

    Did you follow the procedure to close your account?

    https://www.cogilium.com/support.html


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  • #7
    Mental Mickey
    Registered Users, Registered Users 2 Posts: 10,663 ✭✭✭✭Mental Mickey


    Yes


  • #8
    Jim2007
    Moderators, Business & Finance Moderators Posts: 10,613 Mod ✭✭✭✭Jim2007


    Mental Mickey wrote: »
    Yes

    OK and did you get some kind of confirmation once you completed the form. Something you can use to demonstrate that you terminated the account at a given point in time?


  • #9
    28064212
    Registered Users, Registered Users 2 Posts: 10,912 ✭✭✭✭28064212


    Mental Mickey wrote: »
    Has anyone ever heard of this website?:

    www.cogilium.com.

    I stupidly signed onto it a while ago, then when I had suspicions, I requested that they stopped taking direct debits from my account.

    I contacted my bank's fraud team, who said that they blocked them from my account.

    However, I just logged into my online account and discovered that they have taken another direct debit from my account!!!???
    Has anyone else ever heard of this site?
    Instruct your bank to add the company to your direct debit creditor blacklist. It's likely all they did was cancel the specific direct debit, there's nothing preventing the company just setting up another one.

    Note: the bank are legally required to provide the DD creditor blacklist functionality, don't let them fob you off

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