Hotpoint and Indesit washing machine recall

Tabnabs

Whirlpool has issued a recall notice on some of its models of washing machines due to a potential safety concern.

It affects certain models of Hotpoint and Indesit washing machines made between October 2014 and 2018 and it is feared up to 11,000 machines in Ireland may be impacted.

A flaw with the door-locking system may lead them to overheat and potentially catch fire.

Whirpool launched an urgent recall of certain models of tumble dryers over fire safety fears in July of this year.

If you think your washing machine might be affected, you can check by calling 0818 903 281 or by visiting https://washingmachinerecall.whirlpool.ie/ .

Here is a full list of the models involved in the Whirlpool recall of fire-risk Hotpoint and Indesit branded washing machines.

The models are listed by their commercial code, followed by the brand name.

FML 742P UK Hotpoint
WMAOD 743G UK Hotpoint
WMAOD 743P UK Hotpoint
WMAQB 721P UK.M Hotpoint
WMAQC 641P UK.M Hotpoint
WMAQC 741G UK Hotpoint
WMAQC 741P UK Hotpoint
WMAQC 741P UK.M Hotpoint
WMAQF 621G UK Hotpoint
WMAQF 621P UK Hotpoint
WMAQF 641 P UK.M Hotpoint
WMAQF 721G UK Hotpoint
WMAQF 721P UK.M Hotpoint
WMAQL 621G UK Hotpoint
WMBF 742G UK Hotpoint
WMBF 742K UK Hotpoint
WMBF 742P UK Hotpoint
WMBF 742P UK.M Hotpoint
WMBF 763P UK Hotpoint
WMEF 722 BC UK Hotpoint
WMEF 742 P UK Hotpoint
WMEUF 722P UK Hotpoint
WMEUF 743G UK Hotpoint
WMEUF 743P UK Hotpoint
WMFG 741P UK Hotpoint
WMFG 741P UK.M Hotpoint
WMFUG 742 P UK.M Hotpoint
WMFUG 742G UK Hotpoint
WMFUG 742P UK Hotpoint
WMFUG 842P UK.M Hotpoint
WMJLF 842P UK Hotpoint
WMJLL 742P UK Hotpoint
WMSAQG 621P UK Hotpoint
WMXTF 742G UK Hotpoint
WMXTF 742K UK Hotpoint
WMXTF 742P UK Hotpoint
WMXTF 742P UK.M Hotpoint
WMXTF 842P UK.M Hotpoint
WMYL 7151PS UK Hotpoint
XWA 81252X K UK Indesit
XWA 81252X W UK Indesit
XWD 71452X K UK Indesit

https://www.breakingnews.ie/ireland/up-to-11000-washing-machines-may-be-recalled-by-whirlpool-due-to-fire-safety-concerns-970955.html

[mod] copied to SAFETY NOTICES Sticky[/mod]

Knine

Thanks. I have one of these. Only 2 months old. A nightmare on top of Christmas

job seeker

What’s gonna happen? Will the Company come and collect it? Or will the owner have to call the company? Never seen a washing machine been recalled before! The risk of a fire is pretty serious..

listermint

job seeker wrote: »

What’s gonna happen? Will the Company come and collect it? Or will the owner have to call the company? Never seen a washing machine been recalled before! The risk of a fire is pretty serious..

There's always a risk of fire with washing machines dryers and dishwashers. Speak to your local fire stations for the reality.

These should never be ran at night with a sleeping house hold.

buzz11

Thanks for posting, I have an effected washing machine -- had it since 2014 so that 5 years in the house with a major fire risk

It says on the recall website;

If your washing machine is being recalled, you will be able to choose between two options:

A like-for-like replacement washing machine provided free-of-charge
A free-of-charge in-home repair of your appliance

Knine

job seeker wrote: »

What’s gonna happen? Will the Company come and collect it? Or will the owner have to call the company? Never seen a washing machine been recalled before! The risk of a fire is pretty serious..

I contacted Power City this morning & am waiting on customer services to get back to me. Whirlpool have been useless.

Harry Palmr

Feared mine might be on the list but it's a Washer/Drier.

That said given the sheer number of recalls of this companies machines it'll be probably be on the next recall notice.

Quinnie

Mine is one of the models. It has been a nightmare this morning trying to contact Whirlpool. Their registration website is "down" and the Irish telephone number on their site does not work!

Gremlinertia

Quinnie wrote: »

Mine is one of the models. It has been a nightmare this morning trying to contact Whirlpool. Their registration website is "down" and the Irish telephone number on their site does not work!

Same thing happened when the dryers were recalled, but the service is great once the pressure on the site and helpline ease..

Sleeper12

I have a Hotpoint WMBF 742 The closest I see on the list is

WMBF 742P UK Hotpoint

My model doesn't have the P after it. The website is down. Does anyone have an educated opinion as to weather my washing machine is being recalled?

Sleeper12

The website is up & running now

Knine

Sleeper12 wrote: »

I have a Hotpoint WMBF 742 The closest I see on the list is

My model doesn't have the P after it. The website is down. Does anyone have an educated opinion as to weather my washing machine is being recalled?

I had the same issue but then saw the full code on the sticker that comes with it. So I'd say yours is the same as mine & one of the affected ones.

Quinnie

Thanks Sleeper12, but I cannot complete the registration. The site does not approve of my mobile number!!

Knine

Quinnie wrote: »

Thanks Sleeper12, but I cannot complete the registration. The site does not approve of my mobile number!!

It won't accept my postcode. Clearly set up for the UK

Sleeper12

Knine wrote:

It won't accept my postcode. Clearly set up for the UK

I put in a UK postcode & my model & it was able to tell me that mine isn't recalled.

Knine

Sleeper12 wrote: »

I put in a UK postcode & my model & it was able to tell me that mine isn't recalled.

Did you put in the full code because mine has a shorter code on it but elsewhere there is a longer code which matches with the affected models. The Full code is in the door inset. Mine is on the list. I can't register with an incorrect post code.

Sleeper12

Knine wrote:

Did you put in the full code because mine has a shorter code on it but elsewhere there is a longer code which matches with the affected models. The Full code is in the door inset. Mine is on the list. I can't register with an incorrect post code.

My code is at the rear of the machine. It was the one I posted earlier only with a G on the end.

I was sort of hoping to get my 3 year old machine replaced for free

byte

Sleeper12 wrote: »

My code is at the rear of the machine. It was the one I posted earlier only with a G on the end.

I was sort of hoping to get my 3 year old machine replaced for free

I'm surprised that they'd have a different lock mechanism just because of the colour.

P is Polar white, G being graphite, IIRC.

I don't think you'd get a new machine anyway, just have the lock changed.

hawkeye_bmr

Just a heads-up on this, Whirlpool website said my machine wasn't one of the ones for a recall going on serial number....

These are photos of the switch I removed in July... machine was saying F06 error, door interlock was shorting out.
Notified them on twitter, (them as in Hotpoint, whirlpool, indesit), not one reply, no option for reporting fault on there helpline either

Sleeper12

I thought I read that they are offering new machines or a refund? They are saying that they will collect the faulty machine directly from your home and bring a replacement.

P isn't recalled either

franer1970

Website is accepting Eircodes and Irish Phone numbers today.
Need to have capital letters and a space in the middle of the Eircode mind you.
Also need +353 and no '0' to begin the phone number.
For example 086 1234567 is +353861234567

My parents' machine is on the affected list. Hotpoint WMFUG 742G.
They went into Currys yesterday and were given the all clear.
I went on the website earlier today to confirm.
Opposite answer - the machine is subject to recall.

Don't know who to believe now.

Website asked for the colour of the door lock mechanism as final step (after model number & serial number).
Meaning the receptacle the door catch goes into on the machine body.
In image below it's between the two screws (random washing machine photo I found on the internet btw, nothing to do with recall)


Was a choice of white, grey or black.
Mine was white. Can't say if grey and/or black are okay.

The Red Ace

As an engineer in the white goods trade my advice until you hear from the company is do not leave the appliance unattended while it is working and plug it out when finished. Since the manufacture of well known brand names of yesteryear has transferred to places like Turkey this was bound to happen as you cant produce a quality appliance for the price they retail these appliances for. Factor in the retail mark up, the mark up to cover the warranty and 23% vat these are being manufactured for the price of an equivalent quality kids Meccano set.

Andy From Sligo

yep - P at the end of the model number denotes: White washing machine colour (P=Polar white)

G= Graphite (grey) colour washing machine.

S= Sliver

B = Black

dont hold me to this but if you break down the model number (in this example)

WMFUG 842P

WM (stands for Washing machine) FUG (haven't got a clue) 842 (the 8 stands for 8Kg drum - the 4 stands for 1400rpm max spin speed - (i dont know what the 2 denotes) then the P denotes Polar white cabinet colour.

Dont forget to unplug these machines totally , dont just rely on turning it off with the on-off button on the front of the machine because there could still be electric in the machine and going through the door catch - i dare say the door caches contacts in side are thin and cannot handle the current in the lock gets jammed or fails and just overheats.

Strange if they change the whole machine over it. If they just sent an engineer out to the premises with a modified door switch (one with stronger contacts/metal) ten the engineer could easily change it in definately under an hour (whips off lid , 2 screws hold the catch on, and wires held on by spade terminals ) not a long job at all. no need to un-plumb washing machine and take away .. but if thats what they are offering , or a new for old deal then I suppose a lot of people will come off better deal through it.

hawkeye_bmr

So I have gone back and rechecked my machine to see if it was affected by the recall...and website now says it has been recalled...

It didn't give me the option of picking what locking mechanism the last time I had looked.

Even their Twitter agents said it wasn't recalled even with all the evidence of the old burnt out switch....

Knine

Mine was on the recall list but it turns out that it already has the safety feature added due to manufacture date. However it has since developed another issue so Whirlpool are not even going to attempt a repair but are going to replace it. In all fairness Whirlpool have been very helpful. The same can't be said for Power City who were extremely rude & told me I would have to pay a large call out fee if they could prove it was user error. :rolleyes: Their Customer Service was so dire that I actually walked out of the shop with no sign of a resolution. I have to buy a new Fridge soon so I won't be shopping in Power City!

job seeker

Just checked the parents washing machine there and it says at the Confirmation section of the process, that it’s not affected by the product safety issue.

Also when I was checking the code it had an extra “.M” on the end of the code I have. I got that code from inside the door! Not sure if I should chase this up or just leave it...

Knine

job seeker wrote: »

Just checked the parents washing machine there and it says at the Confirmation section of the process, that it’s not affected by the product safety issue.

Also when I was checking the code it had an extra “.M” on the end of the code I have. I got that code from inside the door! Not sure if I should chase this up or just leave it...

Send them a message on their Facebook Page just to double check. They are pretty helpful

job seeker

Knine wrote: »

Send them a message on their Facebook Page just to double check. They are pretty helpful

I will thanks! I’m so fricken’ confused!

Donkey OTae

Yip we're impacted too with the "Currys" WMFUG742G - Has anyone personally heard from Whirlpool yet as to when they are going to be having an engineer out or the washer replaced? Cheers.

Quinnie

Donkey OTae wrote: »

Yip we're impacted too with the "Currys" WMFUG742G - Has anyone personally heard from Whirlpool yet as to when they are going to be having an engineer out or the washer replaced? Cheers.

I telephoned Whirlpool Ireland this afternoon, who told me I needed to contact the following number - 0818 903281 - but surprise surprise the number does not work!!!

Not at all impressed with Whirlpool.

Andy From Sligo

Quinnie wrote: »

I telephoned Whirlpool Ireland this afternoon, who told me I needed to contact the following number - 0818 903281 - but surprise surprise the number does not work!!!

Not at all impressed with Whirlpool.

Did you try 0044818903281 ? It might work maybe ?

Quinnie

Andy From Sligo wrote: »

Did you try 0044818903281 ? It might work maybe ?

Yes - on numerous occasions. I get an engaged tone

hawkeye_bmr

Has anyone got any information back from Hotpoint regarding the next step of the recall process?

hawkeye_bmr

Had a letter from whirlpool today, apology letter along with some stickers to put on the machine to remind me to use the cold cycle only.

No details on when they are starting the replacement roll out...

Andy From Sligo

hawkeye_bmr wrote: »

Had a letter from whirlpool today, apology letter along with some stickers to put on the machine to remind me to use the cold cycle only.

No details on when they are starting the replacement roll out...

I dont get the 'use the cold cycle only' anolgy if the problems is that the electric door catch catches fire on the affected machines ?!?

what would be the connection of using the machine on cold fill and the door switch catching fire due to the thin contacts they have used in it?

Better they sent you stickers that said "Unplug this machine and do not use it!'

Quinnie

hawkeye_bmr wrote: »

Had a letter from whirlpool today, apology letter along with some stickers to put on the machine to remind me to use the cold cycle only.

No details on when they are starting the replacement roll out...

On Friday last, after many unsuccessful attempts at calling the so-called helpline, I again tried the Irish number and he advised me to use the online chat helpline on the Hotpoint web page. After a 10 minute wait, the rep I spoke to wasn't very informative only to say that they have started sending emails out, but don't have a specific time frame for customers. She stated that "we will be in touch very soon via email to invite you to select a date for us to deliver your free replacement washing machine"

I must say that I am so disappointed with the entire Hotpoint /Whirlpool customer service.

hawkeye_bmr

Got an email from Whirlpool this morning....

Dear Mr Manly Man (not my real name ),
Thank you for registering your product as part of this recall with us.

We are working directly with partners in Ireland in order to arrange a replacement for your machine. They will contact you directly within the next couple of weeks in order to process this at a convenient time for you.

Kind regards,

The Whirlpool Customer Service Team

Andy From Sligo

Quinnie wrote: »

On Friday last, after many unsuccessful attempts at calling the so-called helpline, I again tried the Irish number and he advised me to use the online chat helpline on the Hotpoint web page. After a 10 minute wait, the rep I spoke to wasn't very informative only to say that they have started sending emails out, but don't have a specific time frame for customers. She stated that "we will be in touch very soon via email to invite you to select a date for us to deliver your free replacement washing machine"

I must say that I am so disappointed with the entire Hotpoint /Whirlpool customer service.

you may be disappointed ... but your getting a brand new washing machine replacement for free!

thats pretty good service considering many other manufacturers might have just replaced the faulty door switch that catches fire and not the whole machine ..

job seeker

I tried Whirlpool a number of times on Facebook and each agent I tried put me onto someone else. My chat with whirlpool is literally me giving my details to whirlpool a number of times.. I just give up!

job seeker

job seeker wrote: »

I tried Whirlpool a number of times on Facebook and each agent I tried put me onto someone else. My chat with whirlpool is literally me giving my details to whirlpool a number of times.. I just give up!

Just go to their webpage and register your details there.

https://washingmachinerecall.whirlpool.ie/home?method=initRegistration&lang=en

job seeker

salonfire wrote: »

Just go to their webpage and register your details there.

https://washingmachinerecall.whirlpool.ie/home?method=initRegistration&lang=en

Already did! Thanks though..

job seeker wrote: »

Just checked the parents washing machine there and it says at the Confirmation section of the process, that it’s not affected by the product safety issue.

Also when I was checking the code it had an extra “.M” on the end of the code I have. I got that code from inside the door! Not sure if I should chase this up or just leave it...

Quinnie

Andy From Sligo wrote: »

you may be disappointed ... but your getting a brand new washing machine replacement for free!

thats pretty good service considering many other manufacturers might have just replaced the faulty door switch that catches fire and not the whole machine ..

To be honest, I would would be very happy with the door switch and a prompt service and a working washing machine!
A 20 degree wash is not very practical. Launderette bills are mounting up.

Andy From Sligo

Quinnie wrote: »

To be honest, I would would be very happy with the door switch and a prompt service and a working washing machine!
A 20 degree wash is not very practical. Launderette bills are mounting up.

20 degree wash? - whats all that about, must have missed something. a 20c wash will not stop the thin contacts of a door switch shorting out and catching fire regardless - i'm a bit miffed

hawkeye_bmr

Got a call from Powercity, saying they are acting on behalf of Whirlpool.

Should have my replacement machine by middle of next week...

Donkey OTae

hawkeye_bmr wrote: »

Got a call from Powercity, saying they are acting on behalf of Whirlpool.

Should have my replacement machine by middle of next week...

We got our call too - (nearly) like for like model

pjmn

Gremlinertia wrote: »

Same thing happened when the dryers were recalled, but the service is great once the pressure on the site and helpline ease..

... service is great??? our dryer was subject of a recall late last July, got the replacement early January - worst service on the planet! a nightmare to deal with...

hawkeye_bmr

hawkeye_bmr wrote: »

Got a call from Powercity, saying they are acting on behalf of Whirlpool.

Should have my replacement machine by middle of next week...

Due to be delivered and installed tomorrow morning...

Quinnie

hawkeye_bmr wrote: »

Due to be delivered and installed tomorrow morning...

Very good. I still have heard nothing.:mad:

hawkeye_bmr

New machine was delivered and installed yesterday morning, bit of an upgrade to a A+++ machine which is nice....HOTPOINT NSWR 743U WK UK

I had looked at the old machine door switch that had been replaced previously, (same part number on replacement part), showing some signs of heat damage, sleeves of spade connectors had melted a bit, heat discolouring on the actual spade connector, so I would say it was only a matter of time before that switch could fail in the same way...

Quinnie

hawkeye_bmr wrote: »

New machine was delivered and installed yesterday morning, bit of an upgrade to a A+++ machine which is nice....HOTPOINT NSWR 743U WK UK

I had looked at the old machine door switch that had been replaced previously, (same part number on replacement part), showing some signs of heat damage, sleeves of spade connectors had melted a bit, heat discolouring on the actual spade connector, so I would say it was only a matter of time before that switch could fail in the same way...

Good stuff! I hope you have many years of happy washing!! I did get the email yesterday from the Whirlpool customer service team. I had to choose location from a drop down menu, but the replacement machine offered is out of stock in every single county. They have indicated an approximate two week delay.

Andy From Sligo

hawkeye_bmr wrote: »

New machine was delivered and installed yesterday morning, bit of an upgrade to a A+++ machine which is nice....HOTPOINT NSWR 743U WK UK

I had looked at the old machine door switch that had been replaced previously, (same part number on replacement part), showing some signs of heat damage, sleeves of spade connectors had melted a bit, heat discolouring on the actual spade connector, so I would say it was only a matter of time before that switch could fail in the same way...

thats good - not a bad machine . about €380 to buy in currys at the moment.
good luck with it.