Can’t phone Airwire - Airwire website not loading

iPhone.

My Airwire fibre isn’t working.

The Airwire phone number isn’t working and their website won’t load for me either.

Anyone else having issues?

limnam

Yes,



Seems it's down across many counties.


Usually their twitter feed will provide updates

iPhone.

Thanks. Seems a bigger issue than just my connection so.

Hope it’s resolved soon.

limnam wrote: »

Yes,



Seems it's down across many counties.


Usually their twitter feed will provide updates

pegasus1

iPhone. wrote: »

Thanks. Seems a bigger issue than just my connection so.

Hope it’s resolved soon.

It it Eir?...
On downdetector nationwide issues fixed broadband.. and Airwire use Eir until ones supply gets to their stuff
Airwire down for me in Kilkenny

Johnboy1951

https://twitter.com/airwire/status/1195877439316144129

Sligo, Donegal, Galway, Clare, Limierick, Tipperary, Kilkenny +++ all reporting problems.

Johnboy1951

https://twitter.com/airwire/status/1196009147612971013

Psygnosis

I'm in Knockraha in cork same issue

limnam

https://twitter.com/airwire/status/1196025742699696129

Psygnosis

Ok back in business now

cnocbui

limnam wrote: »

https://twitter.com/airwire/status/1196025742699696129

What's with the past tense, kimosabe, I'm still without a connection?

It's not fixed.

limnam

cnocbui wrote: »

What's with the past tense, kimosabe, I'm still without a connection?

It's not fixed.

I'm still down myself.


Looks like it has resolved for others.

Genghis

Still down here (Laois).

cnocbui

Ok, It's back for me in Co Tipp. Good thing, as I only had 200 Mb of data on the phone, which expires tomorrow.

limnam

back up for me in Cork

Johnboy1951

Back here also.

Genghis

Back here too

iPhone.

Back in action here too

THE ALM

Still out here unfortunately

Airwire: MartinL

One of our core links between Dublin and Galway went down this morning around 00:30. Most customers would never have noticed this, as there is ample backup capacity.

Unfortunately, as that link came back online again, it caused for much bigger problems due to a bug in the firmware of one of our switches in Dublin. This is something we will have to discuss with the vendor of said switch this week.

All issues were finally sorted at 11:10 this morning and we confirmed, that the authentication session for the majority of the customers came back online after that. A few will always be offline, as some people turn their gear off, when they are not at home.

Our support is not available on Sundays, but we have engineers on call monitoring the networks 24x7, that will sort these issue as they arise, in a timely manner. They also will update our Twitter feed at http://twitter.com/airwire as frequently as possible with updates.

For those, who still are offline, it is worth checking if cables on your router were swapped around during your own troubleshooting or maybe the Wifi got turned off pressing the "WLan" button. (If the "WLan" light is off, then your wifi is off !)

We will not respond to any requests in regards to support here on boards (sending me a PM is pointless, I don't deal with support), on twitter or facebook.

The only correct means of contacting support is emailing support@airwire.ie, which will even be answered outside of office hours on a best effort basis or phone our support at 091-395 000 within office hours.

A voicemail can be left outside of hours and will responded to within office hours. Unfortunately our phone systems were also affected in this case, but they were also back online around 11:00.

Also, please don't reply with support queries to this thread. I can not help with these. Please contact our support as outlined above.

Headshot

You have to give credit to Airwire on how proactive they are for updating customers.

Johnboy1951

I would like to have seen the detail in the above post in a tweet or three.
It would have been helpful at the time.

Well done on getting the system back up in very very reasonable time this morning.

Kudos!

Airwire: MartinL

Johnboy1951 wrote: »

I would like to have seen the detail in the above post in a tweet or three.

To be honest, even with the increased length of tweets, you will not get all that information in one tweet. A tweet is maximum 280 characters (used to be 140).

And while we do see it as important to inform our customers of issues and resolution times, we also prefer, that the engineers focus on getting the actual problem fixed. More extensive explanations, where necessary, can be looked at afterwards.

kaisersose77

Airwire siro down for me at the moment. Same for anyone else?

Darwin

Yes, same here. Not looking hopeful for a fix today I would imagine.

glen123

Yes, AIRWIRE is down for me too in Co Limerick

iPhone.

Down here too.

nanook5

glen123 wrote: »

Yes, AIRWIRE is down for me too in Co Limerick

Down for me in Limerick also

tuxy

Down in Nenagh

CoBo55

Fcuk that for a game of soldiers, the more I see of the reliability issues people are encountering with ftth the more inclined I am to stay with VM. It may be pricey but it's 100% reliable.

digiman

CoBo55 wrote: »

Fcuk that for a game of soldiers, the more I see of the reliability issues people are encountering with ftth the more inclined I am to stay with VM. It may be pricey but it's 100% reliable.

The reliability issues are nothing to do with FTTH. Virgin Media also goes down!

tuxy

Every network has its problems. The fibre connection to my house is fine as far as I can tell. I think there is a problem on airwires network.

CoBo55

digiman wrote: »

The reliability issues are nothing to do with FTTH. Virgin Media also goes down!

Heading into my fourth year with VM and never an issue yet, top class service, my average monthly speed according to my samknows is 367 mb on the 360 package!! There are several threads here regarding outages on ftth connections.

tuxy

CoBo55 wrote: »

Heading into my fourth year with VM and never an issue yet, top class service, my average monthly speed according to my samknows is 367 mb on the 360 package!! There are several threads here regarding outages on ftth connections.

That has nothing to do with technology and everything to do with luck. VM have outages too but by chance it has not been in your area.

AidenL

Down here in Ballyshannon too. Bad day for it to happen as it’s a big day for keeping in contact with family.

cnocbui

I was with Eir for a year with FTTH and had a single disconnection, but everyone gave them stick for their poor customer service. I cancelled with Eir and signed up with Airwire, who's customer service people rave about. Barely two months in and there have been at least four service disruptions so far. Eir is looking like the better option now.

iPhone.

I see this just tweeted. No mention of the rest of the country though


Airwire
@airwire
·
1m
Athlone, Co. Westmesth: we currently have an issue in Athlone. This also affects some SIRO and P
OpenEir based services. Engineer is en route to investigate.

OpenEir issue. Engineer on the way to investigate. As previously advised, Twitter is your friend.

https://twitter.com/airwire

Checking elsewhere seems to confirm this isn't an airwire isolated issue.

And yet they're still giving updates and service on Christmas Day. That's service for you. I hope they enjoy their time at home with family too.

Darwin

Back online here (Laois), I agree tremendous service to resolve so quickly on Christmas day.

tuxy

I can't find info on twitter about it being a Open Eir issue not Airwire.
That said I'm fairly incompetent when it comes to using twitter.

tuxy

It's back for me now

Faulty power supply in a router in Athlone apparently.

iPhone.

Still offline here

AidenL

iPhone. wrote: »

Still offline here

Still down here too.

nanook5

iPhone. wrote: »

Still offline here

Also same

cnocbui

iPhone. wrote: »

Still offline here

Not back for me either.

tuxy

Yeah I spoke too soon, it's gone here again. Twitter says they expect service to be fully restored by 20:00

AidenL

I’m not sure whether to be grateful for someone trying to fix service on Christmas Day or annoyed that we can’t FaceTime family around Ireland and the US.

Unfortunate to have experienced an outage on 17th November and 25th December. Will this be a regular issue going forward I wonder?

tuxy

AidenL wrote: »

I’m not sure whether to be grateful for someone trying to fix service on Christmas Day or annoyed that we can’t FaceTime family around Ireland and the US.

Unfortunate to have experienced an outage on 17th November and 25th December. Will this be a regular issue going forward I wonder?

It seems like it has been some hardware issues that you could only put down to bad luck. A power supply dying on a router is a random occurrence.

AidenL

tuxy wrote: »

It seems like it has been some hardware issues that you could only put down to bad luck. A power supply dying on a router is a random occurrence.

Yeah, true, and a fault on a carrier circuit was given as the reason for the last outage I experienced. Just the frequency of issues seems to be increasing lately after having been pretty reliable.

tuxy

I do wonder if the lager companies have more redundancy but you can be sure if this was Eir we wouldn't have any idea what is happening.

It's back again for me but I don't expect it to be stable until 20:00

iPhone.

Back here now. Hopefully that’s it.

Shouldn’t something as vital as a core router which I presume would be of enterprise grade have a secondary PSU or failover backup though?

AidenL

tuxy wrote: »

I do wonder if the lager companies have more redundancy but you can be sure if this was Eir we wouldn't have any idea what is happening.

It's back again for me but I don't expect it to be stable until 20:00

I’d be ok with a lack of info if it had more redundancy, yep.