Samsung Support

NickMor

I'm in Cork. Samsung Freezer 5 years old has packed in. Went online and was offered 25% discount off replacement model if purchased from Samsung Shop online - fair enough I said. 5 years not good enough for this product but at least there doing something - oh by the way only applies in UK, not an option in ROI. Next option is repair by their certified agent - fair enough, the guy I had look at it didn't think it would be fixed but maybe their specialist would sort - Oh but he is in Dublin. Can you imagine the callout charge?
I had always thought of Samsung as a premium brand with good service - am I alone in finding their support service unacceptable?

NickMor

NickMor wrote:

I'm in Cork. Samsung Freezer 5 years old has packed in. Went online and was offered 25% discount off replacement model if purchased from Samsung Shop online - fair enough I said. 5 years not good enough for this product but at least there doing something - oh by the way only applies in UK, not an option in ROI. Next option is repair by their certified agent - fair enough, the guy I had look at it didn't think it would be fixed but maybe their specialist would sort - Oh but he is in Dublin. Can you imagine the callout charge? I had always thought of Samsung as a premium brand with good service - am I alone in finding their support service unacceptable?

Premium brand on certain products. Phone tablet etc yes I wouldn't buy a Samsung TV or American fridge when there are far better products

Gamblor85

Got a load of discounts from Samsung for their shop

The Red Ace

OP if you Google refrigeration engineers in Cork there are 30 listed, any one of them should be able to diagnose the fault, the most common fault with these units is faulty defrost elements or sensor