D.I.D. price promise

the culture of deference

Has anyone had issues with DID refusing to honour double price match because the difference is too high?

Spocker

Whats the difference in price, assuming they are both the same item/model number?

https://www.did.ie/double-the-difference

the culture of deference

Spocker wrote: »

Whats the difference in price, assuming they are both the same item/model number?

https://www.did.ie/double-the-difference

80 euro

Spocker

Was it the local manager who refused, when you showed the proof of the same item elsewhere? Try their customer support line, have your receipt handy

STB.

the culture of deference wrote: »

Has anyone had issues with DID refusing to honour double price match because the difference is too high?

Their terms and conditions do not seem to set a limit. If you fulfilled the rest of the criteria, it would seem to be a cop out and a manager has chosen to not honour the company's advertised policy by attempting to fob you off.


Why not ask them openly. https://twitter.com/didelectrical

Spocker

Give us some more details about what you bought in DID, and where you saw it cheaper in another shop

the culture of deference

Spocker wrote: »

Was it the local manager who refused, when you showed the proof of the same item elsewhere? Try their customer support line, have your receipt handy

Yea, local manager, he said he rang head office and they said no.


he got annoyed when I asked him who had he spoken to in head office as I wanted their details to contact them.


I am waiting for DID to get back to me before I show links

rubadub

the culture of deference wrote: »

Yea, local manager, he said he rang head office and they said no.

Did they give a reason? e.g. were they arguing it did not qualify under their numerous rules?

The links may be out of date or changed before we get to see them.

the culture of deference

rubadub wrote: »

Did they give a reason? e.g. were they arguing it did not qualify under their numerous rules?

The links may be out of date or changed before we get to see them.

I don't believe the manager phoned head office

rubadub

the culture of deference wrote: »

I don't believe the manager phoned head office

yeah, I understand that, but I find it hard to believe they simply said a blunt NO with no explanation whatsoever. Your first post sounds like they might have said the price difference was too high, but I doubt they gave that as a reason. You are aware of all the restrictions? there are loads of them.

ytpe2r5bxkn0c1

This is impossible to decipher without details of the appliance from both sellers.

Bikerman2019

I signed up with DID last week with my student leapcard which is supposed to give me a small rebate on purchases.


They set me up with an account and said they would send me voucher codes that day.


Still waiting......

fj4400

Few years back... Harvey Norman had an opening day offer of 10 percent off everything ... I was looking for DID to do a price match ... Refused to do so on the grounds that it was an opening day offer... Difference was 10 euro ... Proved to me any of these offers are gimmicks

rubadub

fj4400 wrote: »

Refused to do so on the grounds that it was an opening day offer.

poor form, did they specifically say which condition it did not meet?

The one I would be looking at is possibly "Prices advertised in limited quantities". But that should really be if a shop has a set amount listed, like you see stuff sold cheap on stephens day, but only 5 available.

I would have informed others on their social media pages.

rock22

There night be a good reason for refusing price match.
I have tried to buy a Vax vacuum cleaner from Currys . They have a great deal on it, less than half price. However they have none in stock and haven't had any in stock for the last month. They won't take an order for it as they don't expect to get any.
When I complained that to a manager and daid Currys are regularly doing things like this , He agreed but said there was nothing he could do.
The vacuum cleaner is still on their website at the special offer this morning.
Other electrical dealers might know what Currys, and possibly others, do.

the culture of deference

rock22 wrote: »

There night be a good reason for refusing price match.
I have tried to buy a Vax vacuum cleaner from Currys . They have a great deal on it, less than half price. However they have none in stock and haven't had any in stock for the last month. They won't take an order for it as they don't expect to get any.
When I complained that to a manager and daid Currys are regularly doing things like this , He agreed but said there was nothing he could do.
The vacuum cleaner is still on their website at the special offer this morning.
Other electrical dealers might know what Currys, and possibly others, do.

Was told today they will not match prices advertised in limited quantities.


They also state NAMED competitors on their T&C which cannot be enforced.


The product now is 120 euro cheaper than DID, so 240 voucher possible. It is never going to happen.


While looking at laptops in DID they have 4 1/2 year old laptops for sale as new

Spocker

Why can't they enforce named competitors in their T&Cs? I'd expect that is to protect themselves against "I can get it shipped from China/other country cheaper", no?

the culture of deference

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores every day. We are so confident that we will not be beaten on price, if you find the exact same product that we sold you within 7 days of purchase at a

lower price anywhere else in the Republic of Ireland,

we will give you a DID Electrical voucher for ‘Double the Difference’.

Spocker

You're leaving out some of the T&Cs though, where they specify the specific retailers. As others have said, without knowing what the product and other seller is, we can't offer much in the way of concrete advice - ultimately you have to deal with DID directly on this one

the culture of deference

Spocker wrote: »

You're leaving out some of the T&Cs though, where they specify the specific retailers. As others have said, without knowing what the product and other seller is, we can't offer much in the way of concrete advice - ultimately you have to deal with DID directly on this one

Thats the point I made, they cannot specify all the retailers, they used the term "namely" and then list 7 competitors which does not mean anything legally.

Spocker

Fair enough, let us know how you get on

Former Former

I'm always suspicious when the OP won't give full details of the complaint. Why not tell us what the product is and who the other retailer is.

corks finest

rock22 wrote:

There night be a good reason for refusing price match. I have tried to buy a Vax vacuum cleaner from Currys . They have a great deal on it, less than half price. However they have none in stock and haven't had any in stock for the last month. They won't take an order for it as they don't expect to get any. When I complained that to a manager and daid Currys are regularly doing things like this , He agreed but said there was nothing he could do. The vacuum cleaner is still on their website at the special offer this morning. Other electrical dealers might know what Currys, and possibly others, do.

TBH Vax is Shi"e had one ,useless,try Miele tip top

STB.

the culture of deference wrote: »

Was told today they will not match prices advertised in limited quantities.

They also state NAMED competitors on their T&C which cannot be enforced.

The product now is 120 euro cheaper than DID, so 240 voucher possible. It is never going to happen.

While looking at laptops in DID they have 4 1/2 year old laptops for sale as new

It doesn't matter if the named them on the phone. Its what they state in their terms and conditions that apply. For illustration THESE are only conditions that I can find.

‘Double the Difference’ guarantee applies to shelf edge product prices only and excludes:

- Ex-display prices

- Negotiated price quotes or bundle price quotes

- Free items with products

- Special order prices

- Refurbished products

- Prices advertised in limited quantities

- Third-party resellers

- Competitors’ prices where they have no stock available for collection or delivery

#

So DID are now saying that the item you identified elsewhere they will not price match or double the refund as the "Prices advertised are in limited quantities" Is this actually true ? Does it state anywhere in the other shop that its one per shop ? Or had they many for sale at that price ? The overriding issue is that they claim DID wont be beaten on price and if they do they will do X. If you think you have a legit argument, get proof and go to twitter.

Embarrassment is the always the first port of call - Tweet them & copy in the the ASAI as well - that'll signal what you will be doing next if you get no joy).

The second is raising it as a complaint with the advertising standards authority.

https://www.asai.ie/make-a-complaint/make-a-complaint/

Finally, dont leave us in suspenders......whats the item ?

greasepalm

I bought a garmin drive 51 from D I D and in less than a week found it 20 euro cheaper in halfords and same model as sometimes models differ.I got a 40 euro credit note and no problems as i had proof.

rock22

the culture of deference wrote: »

Was told today they will not match prices advertised in limited quantities.


They also state NAMED competitors on their T&C which cannot be enforced.


The product now is 120 euro cheaper than DID, so 240 voucher possible. It is never going to happen.


While looking at laptops in DID they have 4 1/2 year old laptops for sale as new

Have the competitor actual stock?
As I have said in previous post, clearly Currys are trying to disrupt this offer by listing prices on their website and then not carrying any stock. . Have you checked that the item is in stock and is absolutely identical. Items in large retailers are often not the same as editions available from other retailers

Cerco

rock22 wrote: »

Have the competitor actual stock?
As I have said in previous post, clearly Currys are trying to disrupt this offer by listing prices on their website and then not carrying any stock. . Have you checked that the item is in stock and is absolutely identical. Items in large retailers are often not the same as editions available from other retailers

I had direct experience of this practice with Currys. Could not figure out why marked down item (video game) remained on website when they had no stock in any of the stores. No I understand why.

rubadub

the culture of deference wrote: »

Thats the point I made, they cannot specify all the retailers, they used the term "namely" and then list 7 competitors which does not mean anything legally.

Is this your roundabout way of saying you were trying to price match from a non-listed retailer? If so I wonder why they even bothered their hole to humour you with tales of ringing head office.

Harvey Norman have a similar enough list


https://www.harveynorman.ie/corporate-information/best-price-guarantee.html#terms_conditions

WE WILL MATCH OR BEAT

Currys
PC World
Powercity
Argos
DID Electrical
Expert
Euronics
Appliances Delivered
Soundstore


This is pretty understandable as they would leave themselves open to scammers. e.g. if you owned a newsagents I guess you could claim to be selling TVs, and confirm it if DID ring your shop.

antix80

the culture of deference wrote: »

Thats the point I made, they cannot specify all the retailers, they used the term "namely" and then list 7 competitors which does not mean anything legally.

You could easily link to the item on did.ie and the competitor you say DID won't pricematch.

This whole thread is pointless.

MOH

Spocker wrote: »

You're leaving out some of the T&Cs though, where they specify the specific retailers. As others have said, without knowing what the product and other seller is, we can't offer much in the way of concrete advice - ultimately you have to deal with DID directly on this one

Their deal page is a bit of a self-contradictory disaster though.

In bold at the top:
if you find the exact same product that we sold you within 7 days of purchase at a lower price anywhere else in the Republic of Ireland, we will give you a DID Electrical voucher for ‘Double the Difference’

The "anywhere else" is then contradicted immediately below by:
"... in any of our competitors’ stores (namely Currys, Power City, Harvey Norman, Expert, Argos, Euronics, Appliance Delivered) in the Republic of Ireland ..."

And then below that are the T+Cs which don't specify a restricted list of stores.

greasepalm

Halfords were not listed i got a refund voucher.

the culture of deference

https://www.did.ie/apple-ipad-pro-10-5-64gb-wifi-tablet-space-grey-mqdt2b-a-mqdt2b-a-prd


https://powercity.ie/product/470980






DID confirm it does not count as it is on sale

antix80

the culture of deference wrote: »

DID confirm it does not count as it is on sale

There's no "buy now" button and it's not showing as in stock.

Former Former

the culture of deference wrote: »

https://www.did.ie/apple-ipad-pro-10-5-64gb-wifi-tablet-space-grey-mqdt2b-a-mqdt2b-a-prd

https://powercity.ie/product/470980

DID confirm it does not count as it is on sale

If you had said in your initial post that the cheaper price was for an ex-display model, that would have made things a whole lot clearer.

DID were 100% in the right here I'm afraid.

the culture of deference

Former Former wrote: »

If you had said in your initial post that the cheaper price was for an ex-display model, that would have made things a whole lot clearer.

DID were 100% in the right here I'm afraid.

Please read what I said



It wasn't ex display at the time and was only 80 cheaper, it was because of limited stock

the culture of deference

greasepalm wrote: »

I bought a garmin drive 51 from D I D and in less than a week found it 20 euro cheaper in halfords and same model as sometimes models differ.I got a 40 euro credit note and no problems as i had proof.

greasepalm wrote: »

Halfords were not listed i got a refund voucher.

2 price matches with Halfords and Halfords are not in the "namely" T&C

antix80

the culture of deference wrote: »

It wasn't ex display at the time and was only 80 cheaper, it was because of limited stock

That's one of the exclusions.

‘Double the Difference’ guarantee applies to shelf edge product prices only and excludes:
- Prices advertised in limited quantities
- Competitors’ prices where they have no stock available for collection or delivery

the culture of deference

antix80 wrote: »

That's one of the exclusions.

No it is not. Limited stock does not mean "Prices advertised in limited quantities"

L1011

the culture of deference wrote: »

No it is not. Limited stock does not mean "Prices advertised in limited quantities"

Most people wouldn't agree with you there.

ytpe2r5bxkn0c1

the culture of deference wrote: »

No it is not. Limited stock does not mean "Prices advertised in limited quantities"

That's precisely what it means in this context.

HeidiHeidi

the culture of deference wrote: »

No it is not. Limited stock does not mean "Prices advertised in limited quantities"

Out of interest, what do you think is the difference?

TonyStark

the culture of deference wrote: »

https://www.did.ie/apple-ipad-pro-10-5-64gb-wifi-tablet-space-grey-mqdt2b-a-mqdt2b-a-prd


https://powercity.ie/product/470980






DID confirm it does not count as it is on sale

One is a shop-soiled model and the other is not. It's a bit of a stretch in fairness.

the culture of deference

TonyStark wrote: »

One is a shop-soiled model and the other is not. It's a bit of a stretch in fairness.

"Prices advertised in limited quantities "
is a promotional sales tool

Limited Stock means one or less of this item is likely to be in store. but it could also be a display or damaged item.



Consumer Protection Act 2007



Prohibited commercial practices.
55.— (1) A trader shall not engage in any of the following commercial practices:



(l) making an invitation to purchase a product without dis-closing the existence of any reasonable grounds the trader may have for believing that the trader will not be able to supply, or procure another trader to supply, the product


(n) making a false representation that a product is available only for a limited time, or on particular terms for a limited time,


breaching consumer law with "bait advertising" - this is where a retailer lures a customer into their store with a great advertising offer, even though they know they can't honour it, or there's only a limited supply of stock.


.—(1) A commercial practice is misleading if it includes the pro vision of false information in relation to any matter set out in subsection (3)and that information would be likely to cause the averageconsumer to make a transactional decision that the average con-sumer would not otherwise make.(2) A commercial practice is misleading if it would be likely to cause the average consumer to be deceived or misled in relation to any matter set out insubsection (3) and to make a transactional decision that the average consumer would not otherwise make.(3) The following matters are set out for the purposes ofsubsec-tions (1)and(2)

:35(a) the existence or nature of a product;(b) the main characteristics of a product, including, without limitation, any of the following:(i) its geographical origin or commercial origin;(ii) its availability, including, without limitation, its availability at a particular time or place or at a particular price;

Spocker

In fairness, you're not really making a good case here, you just keep restating the same thing (without expanding your argument), and have just added a quote from the Consumer Protection Act, haven't called out specifically what DID are doing wrong here - it's Power City thats advertising the limited quantities of the item, not DID.

Ultimately it's up to DID whether they honour the Price Difference or not, and they can put whatever conditions they want on it. You can't take this one to the Small Claims Court, and as the first post was on 3rd August, you're well over the 7 days limit in the T&C's too. Have you tried DIDs Customer Support number, they may have a more sympathetic ear maybe?

rock22

Agree with Spocker. It seems Power City are the ones in breach of the legislation

I have already mentioned Currys offering great deal on Vax vacuum but having no stock. Your quote from Consumer Protection Act they too are in breach of this legislation. I have emailed CCPA to see what they think.

To be honest , you have no complaint with DID , who are victim in this.

Phileas Frog

the culture of deference wrote: »

No it is not. Limited stock does not mean "Prices advertised in limited quantities"

Wrong

billybonkers

Why anyone would pay that much for an iPad, ex display or not is beyond me... Your'e being ripped off buying Apple in the first place.

It would appear though that DID are in the right here. Sorry OP