I just ordered from Custompc.ie

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deceit

This looks like the usual crap from Custompc.ie to get free advertising. Like most on here, I would recommend avoiding them.

deceit

deceit wrote: »

This looks like the usual crap from Custompc.ie to get free advertising. Like most on here, I would recommend avoiding them.

I tried to delete this thread. I can't.

Oasis1974

[Deleted User] wrote: »

.

You ordered that?

RossieMan

Deleted User wrote:

I tried to delete this thread. I can't.

Why are you deleting the thread? Did you have issues with them?

punisher5112

Was the . Expensive.

Oasis1974

Just looked at there prebuilds shameful amount of money for what you get.

punisher5112

[Deleted User] wrote: »

.

I'll raise your . With

...............................................,........................... ................

Samuel T. Cogley

punisher5112 wrote: »

I'll raise your . With

...............................................,........................... ................

More like ... --- ... with that crowd :pac:

jcd5971

Samuel T. Cogley wrote: »

More like ... --- ... with that crowd :pac:

was looking at builds last week, i got one elsewhere as i found custompc.ie expensive.

are the shady or something?

TerrorFirmer

Shady might be strong. They are a legitimate company.

I'd say terrible customer service is more apt.

Not sure if anyone remembers their brilliant shill on here before....in some thread, a guy said something like "I highly recommend custompc, I split a cup of coffee into my PSU and they fixed it perfectly".

I actually got what I ordered, I was just concerned about the negative reviews I saw out there.

btkm8unsl0w5r4

They have a very poor reputation for service, their systems are massively overpriced for what they are. I looked there and they want 4100 euro for a 9900k system, 32gb ram and a 2070. Thats mad money you would get it for less than 2200 euro from one of the UK system builders or lord help us Dell even, hell you get laptops with similar specs for less.

Next time ask before you buy, we could have saved your a fortune.

Dylan Rapid Rabies

Dylan Rapid Rabies wrote: »

They have a very poor reputation for service, their systems are massively overpriced for what they are. I looked there and they want 4100 euro for a 9900k system, 32gb ram and a 2070. Thats mad money you would get it for less than 2200 euro from one of the UK system builders or lord help us Dell even, hell you get laptops with similar specs for less.

Next time ask before you buy, we could have saved your a fortune.

I just bought a couple of parts, the price I got was actually competitive compared to other vendors. I ended up buying from a few different places.

Thanks for your advice.

Venom

Deleted User wrote: »

I just bought a couple of parts, the price I got was actually competitive compared to other vendors. I ended up buying from a few different places.

Thanks for your advice.

What vendors did you check out that made these clowns seem like a good buy?

deceit

Venom wrote: »

What vendors did you check out that made these clowns seem like a good buy?

I really think its actually someone that owns the site using this account. Its common for the site to come on here with new accounts to try drum up new business.

deceit

deceit wrote: »

I really think its actually someone that owns the site using this account. Its common for the site to come on here with new accounts to try drum up new business.

No, no, no.

I only had one experience with this company, and they delivered what I ordered so it's hard for me to join the chorus of disdain for them. But I do have some criticism, so maybe that will ease your paranoia.

So, when I was about to order from them I set up an account and placed my order into the basket. But before I bought them I decided to shop around on other sites bit more. When I returned to CPC I saw the items still in the basket and decided to buy them. Done.

I also ordered from three other sites, and received three order confirmations from them. Nothing from CPC. I waited until the next morning. No email. I checked my account on CPC. No order was listed. Oh crap, I thought. So I sent them an email and started to notice negative reviews about them.

That's when I posted here, but then decided I was overreacting a tad and deleted my post since it was less than 24 hours since I ordered.

I got a rather curt response saying that it was my email providers fault that the emails weren't arriving and I'll have to take it up with them. This was a WTF moment for me, I mean, even if that was true (it wasn't, my account setup email got through) why is it the customers responsibility? If I owned a business and my emails were being blocked I'd make it my priority to get it fixed.

Anyway, through our email exchange over the week it turned out that when I ordered the parts the system had logged me out of my account and allowed me to order as a guest. Yes, the ordering system took no contact details from me and allowed me to make the purchase.

*Picard face palm*

So yeah, the ordering experience was not the best. But, they did deliver what I ordered on time. One of the other vendors did not (delayed by a week now), and now I have a desk full of pretty new parts with no motherboard to bring it all together. So while my ordering experience was not the best, at least I got the ****ing parts on time.

So I hope that cures your McCarthyism. If it doesn't, perhaps go out for a while, it's a lovely day.

RossieMan

Sounds like a terrible experience. I know I won't be using them based on your experience. Thanks for that.

RossieMan

RossieMan wrote: »

Sounds like a terrible experience. I know I won't be using them based on your experience. Thanks for that.

Yeah, I can't say I'd recommend them based on their ordering system and customer service... which is exactly what a shill account would say...

*thinking emoji*

RossieMan

Deleted User wrote:

Yeah, I can't say I'd recommend them based on their ordering system and customer service... which is exactly what a shill account would say...

Mine was a joke too. You still sounded like a shill account even when putting them down.

You're mad to be ordering from these cowboys. Prices are insane.

RossieMan

RossieMan wrote: »

You still sounded like a shill account even when putting them down.

If you're completely insane it would seem that way.

I'm finding it all very amusing, so thanks for that.

deceit

Whatever way this has gone the end of the thread should be avoid Custompc.ie and all their other sites they rebrand as.

Among other issues they will take your order and delay/ignore you until they order the part for you from elsewhere. Being a small micky mouse outfit they don't stock anything and only order from other places and add on their cut.

Just skip them and order from a reputable Uk/German outfit. Or if you want to use an Irish site go to elara.ie/memoryc.ie (memoryc hold stock of what they sell)

TerrorFirmer

There was another guy on here had a problem with an expensive PC from CustomPC, was shutting down under load, straight away from the spec we knew it was a PSU issue - if I remember correctly it was a 1700X and RX580 or Vega class machine on a 500w absolute junk, no-brand PSU.

He tried to return it and they basically fobbed him off repeatedly and said it was a software issue or something like that so not covered under 'warranty'. Blank point denied it was the PSU and refused to deal with him.

He went out and bought his own PSU and problem was solved immediately.

At this stage I'm not convinced it's not some lad in a shoebox room somewhere drop-selling.

deceit

I just had a quick look at their site to see recent prices.
I grabbed a sale pc and compared it to overclockers. It was about 250 dearer than overclockers on a 600 euro pc. Absolute joke.
You could take someones money, order from overclockers for them and make a profit.
I had another look at a system with an rtx 2060 in it for €2500 :eek::pac:. I pitty the people fleeced by this crowd.

tedpan

Deleted User wrote:

If you're completely insane it would seem that way.

Deleted User wrote:

I'm finding it all very amusing, so thanks for that.

What parts did you order? I'd love to know how anything was cheaper with them, were they clearance or something?

tedpan

tedpan wrote: »

What parts did you order? I'd love to know how anything was cheaper with them, were they clearance or something?

I've had enough of the McCarthy trials, to be honest. It's getting a bit creepy. If you check my post history, you can see the build I was aiming for.

This was my first ever build, so I obviously didn't have a clue what I was doing, hence I ended up at CPCs door. Other websites I used were Komplett and Laptops Direct.

I'm backing away slowly now...

RossieMan

Your complete lack of information on what you actually ordered for cheaper is probably the reason you seem so suspect.

If you knew the history here, you'd understand.

tedpan

Deleted User wrote:

I'm backing away slowly now...

Cool story bro

TitianGerm

Looking at Brian's posting history he was considering a 2600 and a 1660Ti and was pricing everything from this crowd, Komplett and LaptopsDirect.

scamalert

Stuff like below why most people should either go to Curry's to pick up random pc, or if you know how to build just order from place that will have no questions asked return policy. Its better to pick your own parts and be sure what your getting, then pay someone else markup for whatever they might throw in. their faq section seems more concentrated on how they will not take any responsibility then anything else, tells a lot really.



If you have built your PC and it does not work you must be able to determine what component is any is not working and only this component should be returned.
If you are unable to problem solve of to complete a PC build from components purchased we can collect the PC and complete the build however this will cost a minimum of €169.99 plus €24.99 for collect and return with FASTWAY.ie. We can only complete builds were all of the components have been purchased from ourselves. We cannot accept returns of customer built PCs and we will refuse all RMA requests other than for a component unless we have agreed to rebuild the PC and the fee has been paid to us to complet the service.

Shiminay

Sounds to me like he used the IE section of PC Part Picker and never thought to check the UK one to make some savings

smacl

deceit wrote: »

I just had a quick look at their site to see recent prices.
I grabbed a sale pc and compared it to overclockers. It was about 250 dearer than overclockers on a 600 euro pc. Absolute joke.
You could take someones money, order from overclockers for them and make a profit.
I had another look at a system with an rtx 2060 in it for €2500 :eek::pac:. I pitty the people fleeced by this crowd.

Just specced my recent threadripper build which cost me €2450. Comes in at €4011 for custompc.ie to build it. Hmmm.....

.G.

We should have a sticky to highlight places not to buy from

Samuel T. Cogley

.G. wrote: »

We should have a sticky to highlight places not to buy from

Defamation case waiting to happen unfortunately. I'm surprised we get away with what we do.

smacl

Samuel T. Cogley wrote: »

Defamation case waiting to happen unfortunately. I'm surprised we get away with what we do.

Sites like trustpilot make a business out of this, have a look at their entry for laptopsdirect.ie for example. Thing is, what happens if like me you don't trust trustpilot? The entry for custompc.ie for example is more positive than negative.

I actually think the idea of listing sites that people here have had good experience with makes way more sense. If I see a site on here recommended by regular posters that are clearly knowledgeable and experienced PC builders, I'd place quite a bit more trust in it than an online review from someone who I know squat about or some other shill infested 'trust' site.

K.O.Kiki

Samuel T. Cogley wrote: »

Defamation case waiting to happen unfortunately. I'm surprised we get away with what we do.

There's a difference between saying "Merchant X is a scam artist" and "I've had bad experiences with Merchant X & would suggest Merchant Y instead, for better price/customer service".

Shiminay

The issue is that let's say I've posted that I had a terrible experience with JoeBlogs Ltd. JoeBlogs Ltd contacts Boards and says "That's defamation!" and Boards contacts me to say "JoeBlogs is saying you defamed them. Are you prepared to defend your statement in court cause unless you do, we have to delete your comment" and basically no one in their right mind is going to agree to that, so once again, the Defamation Act silences genuine conversation.

2Mad2BeMad

Shiminay wrote: »

The issue is that let's say I've posted that I had a terrible experience with JoeBlogs Ltd. JoeBlogs Ltd contacts Boards and says "That's defamation!" and Boards contacts me to say "JoeBlogs is saying you defamed them. Are you prepared to defend your statement in court cause unless you do, we have to delete your comment" and basically no one in their right mind is going to agree to that, so once again, the Defamation Act silences genuine conversation.

Well defamation is only if it's untrue
If you have evidence that it's true post away (well maybe not on boards)
Although I agree custompc or whatever other of the many indirect sites they are called. Are over priced scam artists and the only people who buy from them are clueless people who know nothing about pcs. They'd happily throw 3k at one of there pre built because they think there 3k price tag means power when in reality you are getting a 2060 and i5cpu (exaggerating)
Theres a reason there site is full of colours and cool wavey lines showcased behind PC's and throwing random tech garbage in there descriptions. It's to make people think what they are paying for is worth it. It's a sales tactic a scummy one and no doubt they are doing well from it because there sites still exist.
I pity anyone who gives money to them

Xenoronin

Can we just have this thread deleted? The OP deleted the first post, and now the discussion is the same as always regarding this company. I can't see a way to report the thread...

Edit: Reported the original post.

TitianGerm

Xenoronin wrote: »

Can we just have this thread deleted? The OP deleted the first post, and now the discussion is the same as always regarding this company. I can't see a way to report the thread...

Why would you want to report the thread or have it deleted?

Xenoronin

At least lock it. The discussion is going nowhere and it's free advertising to them constantly bumping their name to the top of the forum. They are a piece of **** company, but this thread has reached 3 pages of circlejerking.

TitianGerm

Xenoronin wrote: »

At least lock it. The discussion is going nowhere and it's free advertising to them constantly bumping their name to the top of the forum. They are a piece of **** company, but this thread has reached 3 pages of circlejerking.

If you don't like why don't you just not read it?

If someone else is considering buying from them now and do a quick search here they'll see people's thoughts on them and stay well clear.

EoinHef

Xenoronin wrote: »

At least lock it. The discussion is going nowhere and it's free advertising to them constantly bumping their name to the top of the forum. They are a piece of **** company, but this thread has reached 3 pages of circlejerking.

Come off,how is people just giving their opinion on a company circlejerking?

Relax,maybe have a jerk yourself,might lightin you up:P

Tasfasdf

Xenoronin wrote: »

At least lock it. The discussion is going nowhere and it's free advertising to them constantly bumping their name to the top of the forum. They are a piece of **** company, but this thread has reached 3 pages of circlejerking.

Mr custompc.ie please step away from the computer if its upsetting you this much

Xenoronin

EoinHef wrote: »

Come off,how is people just giving their opinion on a company circlejerking?

Relax,maybe have a jerk yourself,might lightin you up:P

Guess I frequent this forum too often. This company has been around for years, and literally every time they are mentioned, we say don't use them, they are a rip off, their customer support is non-existent, etc.

I don't want a random person to come here, see their name and think it's a good idea to support an Irish business just by seeing it in a title. Now if they clicked into the thread or did any research on them they'd steer clear, but that's not guaranteed. So I'd prefer the thread to sink off page 1 sooner rather than later, not give them accidental free advertising.

@Tasfasdf: Feck off, it's obvious i'm not supporting them in any way here.

Edit: I agree that I was wrong to suggest a straight up deletion, it does make me look somewhat like I'm defending them.

smacl

Xenoronin wrote: »

I don't want a random person to come here, see their name and think it's a good idea to support an Irish business just by seeing it in a title. Now if they clicked into the thread or did any research on them they'd steer clear, but that's not guaranteed. So I'd prefer the thread to sink off page 1 sooner rather than later, not give them accidental free advertising.

Caveat emptor. If someone is willing to spend anything up to a few grand based on a thread title without even bothering to open the thread, they deserve everything they get. Even for the posters I'd have a high opinion of here, I'd still check their advice, do my own research and come back with any questions.

Solitaire

smacl wrote: »

If someone is willing to spend anything up to a few grand based on a thread title without even bothering to open the thread, they deserve everything they get.

This. At that point they are truly beyond our help.

The irony is that right now I'm far more concerned with the all the people savaging each other on this thread than with our old "friends" from CustomPC right now.

I cannot discuss the content of a deleted or edit-nuked post, but suffice to say that the OP was not in any way extolling the virtues of CustomPC and was actually looking for support from the community, so the subsequent behaviour of certain people was pretty damn trashy. Not sure why the OP blanked their post, if I had caught it before people started posting then I would have deleted the topic for the OP but then some posters tried to start a meaningful discussion based on the title rather than just insulting the OP so I decided not to nuke the thread then and there, as discussing a danger is a far better approach to dealing with it as opposed to removing all the warning signs just prior to the edge of the cliff.

Now a forum regular is also getting attacked for no sane reason and I'm only slightly closer to closing the thread, but very close to handing out free yellow and red candy to people who seem to flame first and suffer reading comprehension issues later. Please tone down the vitriol because it adds nothing and takes away plenty

Solitaire

Solitaire wrote: »

This. At that point they are truly beyond our help.

The irony is that right now I'm far more concerned with the all the people savaging each other on this thread than with our old "friends" from CustomPC right now.

I cannot discuss the content of a deleted or edit-nuked post, but suffice to say that the OP was not in any way extolling the virtues of CustomPC and was actually looking for support from the community, so the subsequent behaviour of certain people was pretty damn trashy. Not sure why the OP blanked their post, if I had caught it before people started posting then I would have deleted the topic for the OP but then some posters tried to start a meaningful discussion based on the title rather than just insulting the OP so I decided not to nuke the thread then and there, as discussing a danger is a far better approach to dealing with it as opposed to removing all the warning signs just prior to the edge of the cliff.

Now a forum regular is also getting attacked for no sane reason and I'm only slightly closer to closing the thread, but very close to handing out free yellow and red candy to people who seem to flame first and suffer reading comprehension issues later. Please tone down the vitriol because it adds nothing and takes away plenty

I thought I'd check back in after I allowed the thread to cool down, but oh boy...

I may as well talk about my original post that I deleted.

So, I spent a fair bit of money with CPC and since I didn't get a order confirmation or any record on my account with them I kind of freaked out a little and made a post here asking if they were "dodgy".

Then I thought since I had given them less than 24 hours since I purchased and less than a couple of hours since I emailed them directly, I thought maybe I was overreacting. Furthermore, since they are based in Ireland, there was a good chance they read this forum and I really shouldn't open a conversation about them like that since, again, it was less than 24 hours since purchase. I wasn't even giving them a chance. So, I deleted my comment.

In the end, they did get back to me (I provided a detailed report on that) and I did get the goods I ordered so I was right to delete it, but unfortunately this thread got out of hand and here we are.

I'd have no problem with the thread being locked at this point.

deceit

Solitaire wrote: »

This. At that point they are truly beyond our help.

The irony is that right now I'm far more concerned with the all the people savaging each other on this thread than with our old "friends" from CustomPC right now.

I cannot discuss the content of a deleted or edit-nuked post, but suffice to say that the OP was not in any way extolling the virtues of CustomPC and was actually looking for support from the community, so the subsequent behaviour of certain people was pretty damn trashy. Not sure why the OP blanked their post, if I had caught it before people started posting then I would have deleted the topic for the OP but then some posters tried to start a meaningful discussion based on the title rather than just insulting the OP so I decided not to nuke the thread then and there, as discussing a danger is a far better approach to dealing with it as opposed to removing all the warning signs just prior to the edge of the cliff.

Now a forum regular is also getting attacked for no sane reason and I'm only slightly closer to closing the thread, but very close to handing out free yellow and red candy to people who seem to flame first and suffer reading comprehension issues later. Please tone down the vitriol because it adds nothing and takes away plenty

This was mostly caused by me starting it, it was wrong of me to jump to conclusions just because custompc have done it multiple times in the past on here.