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Ringing carers section

  • 12-06-2019 3:02pm
    #1
    Pretzill
    Registered Users, Registered Users 2 Posts: 4,726 ✭✭✭


    Hi all

    Anyone have any idea if they answer the phone at all in the carer's section of SW?

    Currently on a frustrating wait. :(

    _________________________________

    Ended up hanging up and decided to put my question in writing. I'll leave this here in case anyone else wants to log the length of the wait. I guess they are really busy at the moment.


Comments

  • #2
    splinter65
    Registered Users, Registered Users 2 Posts: 9,420 ✭✭✭splinter65


    Pretzill wrote: »
    Hi all

    Anyone have any idea if they answer the phone at all in the carer's section of SW?

    Currently on a frustrating wait. :(

    _________________________________

    Ended up hanging up and decided to put my question in writing. I'll leave this here in case anyone else wants to log the length of the wait. I guess they are really busy at the moment.

    I rang one day and the phone was answered after 45 minutes. She told me that there were 5 people in total working in Carers section that day. The summer is particularly bad as a lot of the staff are on “term time”. Take it up with your TD. It’s just not acceptable.


  • #3
    fryup
    Registered Users, Registered Users 2 Posts: 18,067 ✭✭✭✭fryup


    are they deliberately trying to put people off applying for the CA?

    * i mean why can't they simply take on more staff???


  • #4
    Pretzill
    Registered Users, Registered Users 2 Posts: 4,726 ✭✭✭Pretzill


    fryup wrote: »
    are they deliberately trying to put people off applying for the CA?

    * i mean why can't they simply take on more staff???

    I don't know what's going on - I have been putting off CA because I think it's a payment you don't want to have to ask for (if that makes sense) but I've had more stress dealing with different areas of SW over the last year - all I can determine from that is there's an awful lot of pressure on the system.


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