Aldi navan accused of shoplifting at the checkout

Namespace12345

Was in Aldi navan yesterday when I got to the checkout ,I was told by the cashier that he wanted to check my bag as he thought I had items in the bag that I wasn't paying for ,I told him that the items were from dunne stores but he insisted in looking in the bag .after which he carried
on as normal as if nothing had happened..This was done in full view of other customers including a neighbour of mine. I was a bit embarrassed can anyone tell me do cashiers have a right to accused you of shoplifting without any proof, there are no signs in Aldi saying they have the right to search your bags at the checkout.

venusdoom

I can't give you 100% correct answer to your question but I worked in Lidl a few years ago and we were advised to pull the trolley into the counter, facing us to check for shoplifting and to check bags if necessary.

Del2005

They asked a question and you answered. If you have items from another store that this store sells it's a risk you take.

Would you rather that security asked you to return to the store after you exited because that's what they have to do when they suspect shoplifting, its not shoplifting till you exit the shop and security asking you to return would be more embarrassing than a quick glance by the till operator.

Farawayhome

I think you can sue them for defamation.

barneygumble99

Farawayhome wrote: »

I think you can sue them for defamation.

LOL

dudara

IMO nothing happened here, and I don’t understand why you would feel embarrassed. No one in the queue would have thought anything of it either. They would have seen an employee doing his job, and they would have seen you showing that there was nothing wrong.

riffmongous

Standard practice I thought

Danzy

Personally I wouldn't let them check the bag like that.

goalscoringhero

The way you phrase it I don’t think that qualifies as accusing you of shoplifting.

The cashier asked to have a look into your shopping bag. Given there were items in there I believe that would be within reason.

Namespace12345 wrote: »

I was told by the cashier that he wanted to check my bag as he thought I had items in the bag that I wasn't paying for ,I told him that the items were from dunne stores but he insisted in looking in the bag .after which he carried
on as normal as if nothing had happened.

they have no right to check through your bags, personally i would not have let them do it.

m5ex9oqjawdg2i

They asked to check your bag, they didn't accuse you of stealing anything. Was it your handbag or a shopping bag?

Why would you be embarrassed of that?

m5ex9oqjawdg2i

bubblypop wrote: »

they have no right to check through your bags, personally i would not have let them do it.

Any source of this or is it just a sense of entitlement?

I would have thought they have not right to search your personal belongings.

Ty Shallow Patient

Ty Shallow Patient wrote: »

Any source of this or is it just a sense of entitlement?

source for what?

numbnutz

You need to relax and have a few drinks in the Dean Hotel and have a go on their swings.....let us know how you get on.....

Stephen15

Thought the rule about shoplifting was that they couldn't search your bags or accuse you of shoplifting until you had actually left the premises. Also odd that it was regular shop staff that were checking you for it and not security assuming they had security.

is_that_so

OP just produce the receipt from Dunnes and it's done. Regular for me to shop in both. Always have the receipt in my fist as I anticipate it. In Lidl they always take a quick peek at my trolley, which I'm fine with. I will say I don't understand why people can't use a basket or a trolley when they go to Lidl/Aldi.

is_that_so

Stephen15 wrote: »

Thought the rule about shoplifting was that they couldn't search your bags or accuse you of shoplifting until you had actually left the premises. Also odd that it was regular shop staff that were checking you for it and not security assuming they had security.

It's that habit of people shoving stuff into bags while shopping in Lidl/Aldi rather than using a trolley or basket that causes this. They have every right to check you've put all your purchases on the belt.

rubberdungeon

https://www.garda.ie/en/Crime-Prevention/Retail-Security-Guide.pdf

jacob2

all ways keep the receipt from the other shop if u are going into one that sells the same product as i found out went into one store bought some products and went to the next store that sold the same the girl was taking the stuff from my hand to scan them i said there not from here she just looked un till i produced the receipt so she just scanned the products that i was buying all ways keep the receipt till u get home

NIMAN

Op

Be careful if you are considering taking this to court and hoping to get a big payout for defamation. Some people you know are probably telling you to 'take them to the cleaners'.

There was a story last week in the media about some fool accused of stealing from Dundrum centre and he was given nothing iirc. Plus got his mug plastered across the media as a money chaser.

rd1izb7lvpuksx

Stephen15 wrote: »

Thought the rule about shoplifting was that they couldn't search your bags or accuse you of shoplifting until you had actually left the premises. Also odd that it was regular shop staff that were checking you for it and not security assuming they had security.

Only the Gardaí have powers of search - staff can't search you in any circumstances.

Get Real

Farawayhome wrote: »

I think you can sue them for defamation.

Another Maria Bailey thread. Op, you let them look in your bag. Case closed. I personally wouldn't mind at all clarifying with a till person that I've everything from their shop to be scanned.

I'd then leave the shop and continue on my day.

For those who say they've no right to look in your bag, the only way to test that out is to refuse to let them look in your bag, then see what happens. If they force you/call security or the guards, then take a claim (I'd strongly disagree with this type of claim myself)

In a world where humans interact with each other, I think it's perfectly reasonable if a till person isn't sure if all the goods are on the counter, that I give them a two second look, and live my life happy out.

Get Real

Get Real wrote: »

For those who say they've no right to look in your bag, the only way to test that out is to refuse to let them look in your bag, then see what happens. If they force you/call security or the guards, then take a claim (I'd strongly disagree with this type of claim myself)
.

of course they dont have any right to look in your bag!
Im not saying the OP should be going done the claims route, but he or she is quite entitled to refuse their request.

Del2005

bubblypop wrote: »

of course they dont have any right to look in your bag!
Im not saying the OP should be going done the claims route, but he or she is quite entitled to refuse their request.

And the shop is then entitled to call the Gardaì. You are making a big deal out of normal business practice.

If you don't want the staff having a look in your bag then don't bring a bag full of groceries into a grocery store.

Namespace12345

numbnutz wrote: »

You need to relax and have a few drinks in the Dean Hotel and have a go on their swings.....let us know how you get on.....

In my last job my boss reversed a trailer and pin me against a farm gate , I herniated two discs in my back and I have Suffered bad sciatica since. I carried on working for him untill in a fit of anger he threw a hammer at me and I walk out of the job. Unlike said TD I was not brought up with a sense of self entitlement quite the opposite in fact. I know you were trying to be clever but you Couldn't be more wrong about me ,I just thought the till operator could have treated me with a bit more respect ,by the way I have never been in a hotel in my life but after this huge payout I might buy my own swing

Namespace12345

is_that_so wrote: »

It's that habit of people shoving stuff into bags while shopping in Lidl/Aldi rather than using a trolley or basket that causes this. They have every right to check you've put all your purchases on the belt.

I was using a basket ,I had a dunnes stores bag in my free hand

Nobelium

Why would anyone be walking around Lidl with Dunne's stores items ?

You go to Lidl first and then only pay the higher prices in Dunne's for what you couldn't find in Lidl.

is_that_so

Namespace12345 wrote: »

I was using a basket ,I had a dunnes stores bag in my free hand

Fair enough. I am surprised you've never seen them do this before. I noticed it on my first trip into Lidl. I really wouldn't stress it beyond here's my receipt for what's already in the bag! At worst the store needs to instruct till staff to be more polite about it but they do need to do it. While many of us may be perfectly honest there will be others who are not.

Ineedaname

Namespace12345 wrote: »

In my last job my boss reversed a trailer and pin me against a farm gate , I herniated two discs in my back and I have Suffered bad sciatica since. I carried on working for him untill in a fit of anger he threw a hammer at me and I walk out of the job. Unlike said TD I was not brought up with a sense of self entitlement quite the opposite in fact. I know you were trying to be clever but you Couldn't be more wrong about me ,I just thought the till operator could have treated me with a bit more respect ,by the way I have never been in a hotel in my life but after this huge payout I might buy my own swing

If it's upsetting you then maybe ask to speak to the manager and explain that the situation made you uncomfortable. You'll probably get an apology.

massy086

https://m.independent.ie/irish-news/courts/appalling-waste-of-time-man-who-claimed-he-was-humiliated-when-friends-bag-checked-in-shop-has-75k-damages-claim-dismissed-38144591.html

Del2005

Del2005 wrote: »

And the shop is then entitled to call the Gardaì. You are making a big deal out of normal business practice.

If you don't want the staff having a look in your bag then don't bring a bag full of groceries into a grocery store.

staff are not entitled to look into your bag, it doesn't matter how many bags or where they are from.
they can call the gardai all they want, the guards will tell them the same thing. Unless they actually want to arrest the OP, which I'm sure they don't

is_that_so

bubblypop wrote: »

staff are not entitled to look into your bag, it doesn't matter how many bags or where they are from.
they can call the gardai all they want, the guards will tell them the same thing. Unless they actually want to arrest the OP, which I'm sure they don't

This is at the till, not after they have gone through. People use empty bags to carry groceries around the shop and empty them at the till.

lalababa

OP the other customers nearby and especially the neighbor can only have a higher regard for you now that it has been proven by staff that you were NOT shoplifting!!!!! Ha de f**king ha ha.

Namespace12345

Del2005 wrote: »

They asked a question and you answered. If you have items from another store that this store sells it's a risk you take.

Would you rather that security asked you to return to the store after you exited because that's what they have to do when they suspect shoplifting, its not shoplifting till you exit the shop and security asking you to return would be more embarrassing than a quick glance by the till operator.

It was more than a quick glance he said I had Aldi items in a dunnes store bag , despite working on the till and having no clear view of me shopping ,

Namespace12345

bubblypop wrote: »

of course they dont have any right to look in your bag!
Im not saying the OP should be going done the claims route, but he or she is quite entitled to refuse their request.

I have no interest in going down claims route,but I thought the situation could have handled it better, instead of of saying I had Aldi items hidden in a dunnes stores bag,he could have said do you mind me checking the bag as it store policy and when he looked into bag said that's ok , sorry about that but I have to do it.

Strazdas

Del2005 wrote: »

They asked a question and you answered. If you have items from another store that this store sells it's a risk you take.

Would you rather that security asked you to return to the store after you exited because that's what they have to do when they suspect shoplifting, its not shoplifting till you exit the shop and security asking you to return would be more embarrassing than a quick glance by the till operator.

I have often gone into a supermarket with items from another supermarket or shop in a bag already (I might be shopping around for things or the two stores don't stock the same items, so I have to go to both of them).

There is no rule that says you must enter a supermarket with an empty shopping bag.

rubberdungeon

You could get in touch with Aldi and explain what happened.

customer.service@aldi.ie

nervous_twitch

I am in France so maybe not relevant but you have to share/open your bags every time you go to the cashier. It's not a big deal and nobodys humiliated.

Namespace12345

I HAVE NO INTEREST IN GOING DOWN CLAIMS ROUTE, BOARD IE WARRIORS SAVE YOUR AMMUNITION FOR THE TD AND HER SWING,I HAVE NO INTEREST IN STEALING YOUR HARD EARN TAX DOLLARS FROM YOUR 24 HOUR 7 DAY A WEEK JOBS ! I JUST THOUGHT THAT AS A CUSTOMER WHO HAS SHOP IN ALDI NAVAN SINCE IT OPEN I WOULD HAVE BEEN TREATED IN A MORE PROFESSIONAL MANNER BY THE CASHIER. I HAVE SPOKEN TO THE MANAGER AND HE SAID IT IT SHOULDN'T HAVE HAPPEN ,HE APOLOGISE AND SAID HE HAVE A WORD WITH STAFF MEMBER. THAT'S ALL I WANTED ,VERY THING IN IRELAND DOESN'T HAVE TO BE ABOUT MONEY AND HOW MUCH YOU PAID IN TAX , INSTEAD OF MAKING ANOTHER SARCASTIC COMMENT TO MAKE YOURSELF FEEL BETTER ,BRING THE DOG FOR A WALK ,SIT OUT IN THE GARDEN ,READ A BOOK. Try to treat people with respect

Namespace12345

Namespace12345 wrote:

I HAVE NO INTEREST IN GOING DOWN CLAIMS ROUTE, BOARD IE WARRIORS SAVE YOUR AMMUNITION FOR THE TD AND HER SWING,I HAVE NO INTEREST IN STEALING YOUR HARD EARN TAX DOLLARS FROM YOUR 24 HOUR 7 DAY A WEEK JOBS ! I JUST THOUGHT THAT AS A CUSTOMER WHO HAS SHOP IN ALDI NAVAN SINCE IT OPEN I WOULD HAVE BEEN TREATED IN A MORE PROFESSIONAL MANNER BY THE CASHIER. I HAVE SPOKEN TO THE MANAGER AND HE SAID IT IT SHOULDN'T HAVE HAPPEN ,HE APOLOGISE AND SAID HE HAVE A WORD WITH STAFF MEMBER. THAT'S ALL I WANTED ,VERY THING IN IRELAND DOESN'T HAVE TO BE ABOUT MONEY AND HOW MUCH YOU PAID IN TAX , INSTEAD OF MAKING ANOTHER SARCASTIC COMMENT TO MAKE YOURSELF FEEL BETTER ,BRING THE DOG FOR A WALK ,SIT OUT IN THE GARDEN ,READ A BOOK. Try to treat people with respect

Will do. But when you read YOUR book, will you please take a leaf out of it and perhaps not abuse people who are giving their opinion after you asking for it?

Nobelium

Namespace12345 wrote: »

I HAVE NO INTEREST IN GOING DOWN CLAIMS ROUTE, BOARD IE WARRIORS SAVE YOUR AMMUNITION FOR THE TD AND HER SWING,I HAVE NO INTEREST IN STEALING YOUR HARD EARN TAX DOLLARS FROM YOUR 24 HOUR 7 DAY A WEEK JOBS ! I JUST THOUGHT THAT AS A CUSTOMER WHO HAS SHOP IN ALDI NAVAN SINCE IT OPEN I WOULD HAVE BEEN TREATED IN A MORE PROFESSIONAL MANNER BY THE CASHIER. I HAVE SPOKEN TO THE MANAGER AND HE SAID IT IT SHOULDN'T HAVE HAPPEN ,HE APOLOGISE AND SAID HE HAVE A WORD WITH STAFF MEMBER. THAT'S ALL I WANTED ,VERY THING IN IRELAND DOESN'T HAVE TO BE ABOUT MONEY AND HOW MUCH YOU PAID IN TAX , INSTEAD OF MAKING ANOTHER SARCASTIC COMMENT TO MAKE YOURSELF FEEL BETTER ,BRING THE DOG FOR A WALK ,SIT OUT IN THE GARDEN ,READ A BOOK. Try to treat people with respect

You got caught trying it on, get over it

Sonny noggs

Anyone who brings groceries INTO a supermarket while doing a shop is leaving themselves open to being questioned in my opinion, regardless of why you are doing it. The cashier could / should have been more polite with his wording. Did you have a receipt from Dunnes, OP?

I would imagine that some less scrupulous people have identified the obvious scam here. Buy x, y and z in Dunnes, keep the receipt but put new items in the car, bring a few bags into Aldi, add x, y and z to one bag, add more items to basket, go to cashier, if asked about be other bag, open, show x, y and z along with the receipt from Dunnes. Makes much more sense with high value items and CCTV is a risk, but you can guarantee this has been tried in the past...

is_that_so

Sonny noggs wrote: »

Anyone who brings groceries INTO a supermarket while doing a shop is leaving themselves open to being questioned in my opinion, regardless of why you are doing it. The cashier could / should have been more polite with his wording. Did you have a receipt from Dunnes, OP?

I would imagine that some less scrupulous people have identified the obvious scam here. Buy x, y and z in Dunnes, keep the receipt but put new items in the car, bring a few bags into Aldi, add x, y and z to one bag, add more items to basket, go to cashier, if asked about be other bag, open, show x, y and z along with the receipt from Dunnes. Makes much more sense with high value items and CCTV is a risk, but you can guarantee this has been tried in the past...

I have done it often enough as there is a Dunnes and Tesco right across the street from each other but usually for a few small things. Quite prepared to be approached by someone, receipt in hand.

Sonny noggs

nervous_twitch wrote: »

I am in France so maybe not relevant but you have to share/open your bags every time you go to the cashier. It's not a big deal and nobodys humiliated.

Ireland has become more litigious unfortunately. Common sense no longer prevails where the there is a sniff of a chance to sue for ‘humiliation’, and the legal profession are all too happy to oblige.

fullstop

Another person looking for a quick buck for being ‘embarrassed’. Great to see :rolleyes:

Sonny noggs

is_that_so wrote: »

I have done it often enough as there is a Dunnes and Tesco right across the street from each other but usually for a few small things. Quite prepared to be approached by someone, receipt in hand.

Exactly, I have done it myself but understand that the onus is on me to prove the items came from another store if approached by security or cashier.

NewbridgeIR

If I have to visit two or more supermarkets in the one trip, I make sure to leave shop A's goods in the car while I go into shop B.

Nobelium

is_that_so wrote: »

I have done it often enough as there is a Dunnes and Tesco right across the street from each other but usually for a few small things. Quite prepared to be approached by someone, receipt in hand.

yeah but it's a bit suspicious going to Dunnes before Lidl. Anyone with half a brain stocks up with the cheaper prices in Lidl first, before going to Dunnes for what they cant find in Lidl.

Nobelium

NewbridgeIR wrote: »

If I have to visit two or more supermarkets in the one trip, I make sure to leave shop A's goods in the car while I go into shop B.

using a car ?? you environmental terrorist, wait till the greens and FG get you

Del2005

bubblypop wrote: »

staff are not entitled to look into your bag, it doesn't matter how many bags or where they are from.
they can call the gardai all they want, the guards will tell them the same thing. Unless they actually want to arrest the OP, which I'm sure they don't

The Gardai will be called when security stop the person after they exit the store. The store now has a reasonable suspension that a crime has been committed. Its not impossible for someone to "accidently" drop a few steaks or other expensive items into the bag that they took into the store, if spotted at the till it's a mistake if stopped outside its theft.