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Need to return something with Amazon.de, only willing to refund €11 postage?

  • 22-05-2019 6:21pm
    #1
    shamelessidiot
    Registered Users, Registered Users 2 Posts: 516 ✭✭✭


    An Post's calculator and entering the parcels details into parcel2go both give me quotes in the €30-40 range, will they refund the rest or am I to be at least €20 out of pocket for their mistake? Kinda puts me off from using the .de site tbh, thought they'd at least refund the whole lot seeing as they can't provide a free An Post label like .co.uk do.


Comments

  • #2
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Was it their mistake?

    Can you use the EU cancellation policy/right to withdraw?

    https://www.eccireland.ie/popular-consumer-topics/shopping-online-consumer-rights/


  • #3
    NewbridgeIR
    Registered Users, Registered Users 2 Posts: 4,126 ✭✭✭NewbridgeIR


    No return label (pre-printed) offered?


  • #4
    shamelessidiot
    Registered Users, Registered Users 2 Posts: 516 ✭✭✭shamelessidiot


    NewbridgeIR wrote: »
    No return label (pre-printed) offered?

    Is this the return label? Seems pretty basic to actually be a proper return label compared to the An Post one you get with .co.uk?

    Anyway, I got onto support, and they will return the full postage amount, even told me to insure the package, which is gonna end up costing me €70 to post considering the item was €700.


  • #5
    NewbridgeIR
    Registered Users, Registered Users 2 Posts: 4,126 ✭✭✭NewbridgeIR


    That's it but yes - not like the co.uk one which mentions postage paid. If they've committed to refunding the postage, then I'd be happy to pay for it and sent back.


  • #6
    shamelessidiot
    Registered Users, Registered Users 2 Posts: 516 ✭✭✭shamelessidiot


    Just an update, bought a very expensive label through parcel2go, sent the invoice I received from them to Amazon and got fully refunded literally hours later, before the package has even been collected. Top notch service from Amazon as usual.


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  • #7
    Enrico Palazzo
    Registered Users, Registered Users 2 Posts: 496 ✭✭Enrico Palazzo


    It makes you wonder why Amazon will refund your high postage cost rather than issue a prepaid return label, where their commercial shipping cost would only be a fraction of that postage.


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