Eircom Email not able to send but can receive emails

Sundance_Kid

Hi


Currently using Microsoft Outlook and email address is xxx@eircom.net.

Current ISP is Eir, (was previously with Sky but changed over 8/9 months ago)


Able to receive emails via outlook and eircom webmail but not able to send them.


Any ideas?


Thanks



Error message getting is
"Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance."

Server Information
Account Type = POP3
Incoming mail server = webmail.eircom.net
Outgoing mail server (SMTP) = mail1.eircom.net


Outgoing Server Tab
My outgoing server (SMTP) requires authentication - box is ticked
Use same settings as my incoming mail server - box is selected


Advanced Tab
Incoming Server POP3 = 110
This server requires an encrypted connection (SSL) - box not ticked


Outgoing Server (SMTP) = 465
Use the following type of encrypted connection: SSL is selected

Sundance_Kid

Anyone have any idea?

Thanks

danm14

Sundance_Kid wrote: »

Outgoing Server Tab
My outgoing server (SMTP) requires authentication - box is ticked
Use same settings as my incoming mail server - box is selected

Uncheck both of these boxes. The outgoing server should use port 25 with no encryption, no username and no password.

Sundance_Kid

danm14 wrote: »

Uncheck both of these boxes. The outgoing server should use port 25 with no encryption, no username and no password.

Thanks for your reply, did the above and still the same message

Sundance_Kid

Anyone any other suggestions?

Failing that I will try get onto Eir Technical Support.

Just to add, am now able to send from Eircom Webmail just not able to send from Outlook.

Thanks

anonanymore

Are you using a Mac or PC?
I'm using a Mac and have the same problem.
Eir know about the problem but haven't done anything about it.

smuggler.ie

mail1.eircom.net is listening on port 25 (https://ping.eu/port-chk/), 465 closed. Don't know if this is resent or was it (465) ever working. No harm to call Eir Tech Support and consult.

You might try to create new profile in Outlook and add you eircom.net account fresh to see if it makes difference(do not delete existing profile for now so you can revert to it).