Three Contract change

Tikki Wang Wang

CONTRACT CHANGE: From 15th May 2019 the rates in your plan for calls & SMS from ROI to EU are reducing to 23.37c per min & 7.38c (inc. VAT) respectively. If you have an add-on that gives you a rate for such calls or SMS, this rate will also be reducing. For more about these changes, see 3.ie/op31j8 From Three.


I remember the last time Three changes contracts you could break a contract and go sim only. I wonder if this is possible with above ?

Bummer1234

Tikki Wang Wang wrote: »

CONTRACT CHANGE: From 15th May 2019 the rates in your plan for calls & SMS from ROI to EU are reducing to 23.37c per min & 7.38c (inc. VAT) respectively. If you have an add-on that gives you a rate for such calls or SMS, this rate will also be reducing. For more about these changes, see 3.ie/op31j8 From Three.


I remember the last time Three changes contracts you could break a contract and go sim only. I wonder if this is possible with above ?

I can be corrected here but i think its only if prices are increased that a contract can be cancelled....Open to correction tho.

Tikki Wang Wang

Bummer1234 wrote: »

I can be corrected here but i think its only if prices are increased that a contract can be cancelled....Open to correction tho.

I guess that makes sense. But a change is a change.

gerrybbadd

Tikki Wang Wang wrote: »

I guess that makes sense. But a change is a change.

You can only cancel on an increase. Its in their small print

Ten Pin

Changes required by law don't affect the contract

https://notifications.three.ie/intra-eu/2

https://m.boards.ie/vbulletin/showthread.php?p=109888844

Hmm_Messiah

gerrybbadd wrote: »

You can only cancel on an increase. Its in their small print

Any idea where in their small print?

My knowledge of contract law is a bit rusty, but any unilateral change to a contract .. is a change to what was agreed .. unless the contract specifically references that rates may go down etc.

SteM

Hmm_Messiah wrote: »

Any idea where in their small print?

My knowledge of contract law is a bit rusty, but any unilateral change to a contract .. is a change to what was agreed .. unless the contract specifically references that rates may go down etc.

So the EU are forcing the rate change but people can still cancel their contract with Three because of that? That seems harsh to the supplier.

NabyLadistheman

I contacted them first thing Monday after I received the text. They said I cannot cancel my contract as it is for a decrease in rates, not an increase

Hmm_Messiah

SteM wrote: »

So the EU are forcing the rate change but people can still cancel their contract with Three because of that? That seems harsh to the supplier.

Erm I didn't say that - that post came in after I posted , not sure why different order now . And I was talking in general terms - all contracts have to accommodate legislation .. otherwise people could be signing contracts for les than min wage, more than max hours etc. I was only raising a query on the contract change being to "lower value" element

SteM

Hmm_Messiah wrote: »

Erm I didn't say that...

Erm, it's what this thread is about.

SteelyDanJalapeno

Where's the bargain?

Vic_08

SteelyDanJalapeno wrote: »

Where's the bargain?

23.7c/min? Not here for sure.

billbond4

From the Three Forum ,this change doesnt allow you to cancel contract

Tikki Wang Wang

billbond4 wrote: »

From the Three Forum ,this change doesnt allow you to cancel contract

I wonder what an independent legal expert would say?

Vic_08

Tikki Wang Wang wrote: »

I wonder what an independent legal expert would say?

How about you pay one of them their entirely reasonable professional fee to find out?

Or you could just pay the monthly bills you signed up for while taking advantage of the lower call rates that have been changed in your favour.

bennyl10

Vic_08 wrote: »

How about you pay one of them their entirely reasonable professional fee to find out?

Or you could just pay the monthly bills you signed up for while taking advantage of the lower call rates that have been changed in your favour.

This isn’t really the point though, if it’s a contract change(either way) there is meant to be an out for the consumer,

I fail to see how three can make this change and then say ‘nope no cancel for you’

corcaigh07

I don’t see how it merits a break in contract when it benefits them.

Let’s call a spade a spade, the OP is looking for a free (or close to it) phone.

tv3tg4

They seem to have sent that text out to everyone.

The changes if you go outside your bundle or if you have no bundle are crazy.

GBX

https://twitter.com/ThreeCare/status/1116615434453708800

Cheers guys! @robflan107 thanks for getting in touch 😊 We are not offering customers a right to exit their contract on the basis of these positive changes which are exclusively to benefit our customers and are as a result of EU regulation.

Hmm_Messiah

GBX wrote: »

https://twitter.com/ThreeCare/status/1116615434453708800

Cheers guys! @robflan107 thanks for getting in touch �� We are not offering customers a right to exit their contract on the basis of these positive changes which are exclusively to benefit our customers and are as a result of EU regulation.

hmm... rights aren't "offered", you either have the right under contract & contract law, or you don't

GBX

https://www.comreg.ie/consumer-information/internet/contracts/

"When a service provider changes your contract
Your service provider may wish to change the terms and conditions of its service, including changes to the prices it charges.

Service providers are required to notify you of any changes to the contract (a contract covers both price plan and terms and conditions). They must do so by giving 30 days’ notice and advising you of the option to withdraw from contract without penalty."

whiterebel

I don’t think it matters if its of benefit or not in this case. That it is a result of an EU Regulation is what allows them to do this, from what I remember.

B_ecke_r

a change of the terms of your contract entitles you to port out within the 30 day's notice period.

call charges are subject to change during your term AFAIK

change terms would be related to base price

Wheety

whiterebel wrote: »

I don’t think it matters if its of benefit or not in this case. That it is a result of an EU Regulation is what allows them to do this, from what I remember.

This. I'm pretty sure they're allowed to include regulatory changes. It'd be in their contract, which everyone accepts when taking up the deal.

micks_address

Hi folks,
Got a text this evening from three re contract changes. Seems probably favourable so unlikely to be able to break contact due to it?

CONTRACT CHANGE: From 1 January 2020 your EU data roaming allowance is increasing from 11GB to 14GB and your out of bundle rate will decrease from 0.55c to 0.43c per MB (inc. VAT). All You Can Eat Data remains for use in ROI. Both changes are in line with EU roaming regulation. For more information about these changes, see 3.ie/FUP3. From Three

webpal

I get similar texts when I go abroad and I've questioned them with 3 before, I don't think they charge 0.55c per MB. I think it's probably more like €0.55 I.e 55 cents or even more.

I've raised with them but they just the text must be wrong so be careful!

webpal

webpal wrote: »

I get similar texts when I go abroad and I've questioned them with 3 before, I don't think they charge 0.55c per MB. I think it's probably more like €0.55 I.e 55 cents or even more.

I've raised with them but they just the text must be wrong so be careful!

It's definitely 0.55c per MB if you're travelling in the EU.

webpal

Deleted User wrote: »

It's definitely 0.55c per MB if you're travelling in the EU.

Seems a bit odd that if you exceed your allowance abroad you're only charged that but the add on of 500MB is 4.99 which works out as double the price.

Exceed your allowance at home and it's 200 times the price at €1 MB :eek:

webpal

webpal wrote: »

Seems a bit odd that if you exceed your allowance abroad you're only charged that but the add on of 500MB is 4.99 which works out as double the price.

Exceed your allowance at home and it's 200 times the price at €1 MB :eek:

Where are you getting that figure from? It's also 0.55c per MB in Ireland. https://www.three.ie/pdf/20181031_Price_Guide.pdf

webpal

Must be an increase from 1 Jan, says it here

https://www.three.ie/pdf/consumer_prepay_priceguide_010120.pdf

Ten Pin

Within those price guides it says it's 1.01 euro per MB for out of bundle data (under the heading "Prepay Plans").

The 0.55c per MB rate (0.43c from January 2020) is the surcharge for going over the roaming allowance.

There's no price regulation of at-home pricing, it's only the roaming price that's regulated.

From Jan 2020...
Prepay Plans.

Charges for calls and messages.

Prepay
Voice Calls ROI & EU 38c*
Voicemail ROI & EU 15c
Video Calls ROI & EU 35.58c
Text message ROI & EU 15c
MMS ROI & EU 24.60c
Data ROI €1.01 per MB
Data EU 0.43c per MB

All prices include VAT. For terms and conditions, see footnotes.

*All chargeable calls to Irish and EU landlines & mobiles from ROI or while roaming in the EU are subject to a call set up fee of 9.15c. Rates shown are billed per minute.

PTH2009

4 months left on my contract (€44.26 per month) and what's the best way of haggling to get the price down

One thing prob go against me is i plan to get my phone upgraded

okidoki987

PTH2009 wrote: »

4 months left on my contract (€44.26 per month) and what's the best way of haggling to get the price down

One think prob go against me is i plan to get my phone upgraded

Doubt they would reduce the cost if you are still in contract, they get nothing out giving you a reduction.
I might be wrong but if you get an upgrade, I would assume that will restart the clock again so you would be tied in to another contract.
Might be better off buying a phone yourself and trying a lower cost mobile operator?

shocksy

PTH2009 wrote: »

4 months left on my contract (€44.26 per month) and what's the best way of haggling to get the price down

One think prob go against me is i plan to get my phone upgraded

You're better off buying the phone you want upfront from somewhere and then avail of all the cheap sim only plans which are widely available.

PTH2009

shocksy wrote: »

You're better off buying the phone you want upfront from somewhere and then avail of all the cheap sim only plans which are widely available.

Sounds like a good plan but the phone cost would turn me off doing that. New Samsung S21 could cost something like €1000 upfront

Any sim plans with unlimited data ?

jdon72

PTH2009 wrote: »

Sounds like a good plan but the phone cost would turn me off doing that. New Samsung S21 could cost something like €1000 upfront

Any sim plans with unlimited data ?

It will still probably work out cheaper in the long run to buy the phone on its own and sign up with 48 or GoMo

swampy353

jdon72 wrote: »

It will still probably work out cheaper in the long run to buy the phone on its own and sign up with 48 or GoMo

Based on what is on the three website
S20 ultra :
Upfront Cost of phone 999
Monthly 34.42 * 24 months
Cost of phone and contract 1,825.08

From amazon.de
Phone 889.90 + 14.50 delivery
GoMo 12.99 * 24 months 311.76
Total cost 1,216.16

You are basically paying 50% extra over the life of the phone if you go with three.
For contrast an AIB personal loan has an Apr between 4&5% v 50% with three

okidoki987

PTH2009 wrote: »

Any sim plans with unlimited data ?

Virgin currently €5 a month for 6 months, unlimited everything.
Gomo unlimited everything for 12.99 a month for life.
Three unlimited data €20.
Eir Unlimited data €20 (if you have Eir BB, it's cheaper)

beauf

If you are on a PAYG with unlimited data but topping up 20 every 28 days or so to get it, but its not retaining credit after the 28 days (as some new plans aren't) You are better off one of these plans.