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“interactive voice recognition system to redirect callers to a more experienced custo

  • 07-03-2019 09:25PM
    #1
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭


    "Pleading for leniency, defence counsel Joe Jeffers ....... had implemented an “interactive voice recognition system” to redirect callers to a more experienced customer service agent on their third call.
    Jun 26th 2018




    Short URL




    Is this system operating at present?


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    paddy19 wrote: »
    "Pleading for leniency, defence counsel Joe Jeffers ....... had implemented an “interactive voice recognition system” to redirect callers to a more experienced customer service agent on their third call.
    Jun 26th 2018




    Short URL




    Is this system operating at present?
    Hi paddy19, 

    Yes, this is the system that eir have. 

    Thanks, 
    Grainne


  • #3
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    The logic of this system is rather than hanging on for hours,
    a customer should put down the phone after say 10 minutes 3 times
    and they will get a more a more experienced customer service agent!

    Is that correct?


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