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Now ye're talking - to a Hotelier
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My parents met each other working in a hotel. My mam was supervisor of cleaning staff (5 years), my dad worked up to head chef (25 years).
Have you witnessed many couples formed in your workplace over the years? My parents are not the first example I've seen
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My parents met each other working in a hotel. My mam was supervisor of cleaning staff (5 years), my dad worked up to head chef (25 years).
Have you witnessed many couples formed in your workplace over the years? My parents are not the first example I've seen
Yes. I'm actually part of one of those couples myself believe it or not. I think you find a fair amount of workplace relationships in hotels because there are a lot of like minded people working there so its inevitable that people are going to get together. Couples in hotels understand the demands the industry places on a person and are more forgiving than a non hotel person0 -
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December2012 wrote: »Well I more meant it in a "getting away for a romantic night" or an "I'm out on the pull and I've scored" way!
Well that works too
:D sure what can ya do. At the end of the day we are selling bedrooms after all so it's to be expected.
But .......... you cant "score" and bring someone back to your hotel room though. For insurance purposes and also for guest safety and security, hotels really should not let any unregistered guests up to bedrooms. It may be seen as hotel staff trying to spoil peoples fun, etc but really it helps protect people from the whole minefield areas of theft and consensual / non consensual sex and the problems that can arise with that. It just not worth it0 -
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I'm a hotelier, AMA wrote: »
Also i will never forget an encounter i had with an american guest back in 1998. He came over to me in the restaurant one morning and said " you guys have the nicest bread here in Ireland " ...... i said thanks, looked down at what he was eating and saw that ...... He had a slab of weetabix in his hand with butter and marmalade on it:D:D:D:D:D:D:D:D:D
Lol. I remember reading a variation on that somewhere, an American complaining that the bread (weetabix) was too dry. :pac:0 -
SirChenjin wrote: »Lol. I remember reading a variation on that somewhere, an American complaining that the bread (weetabix) was too dry. :pac:
Used to love Weetabix, butter and marmalade as a kid. Must try it again someday! 0 -
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Managers sometimes stay in each others hotels where they're not known to the staff.
We once had a "new guy" join the bar staff who, as it turns out, was a spy sent from head office to see what was happening in the hotel. One of the full time barmen was sacked after this guy sent his report back cause they'd had a pint at 3am at the end of a very long shift. Also, we were all spoken to cause we didn't tell the guy he had to leave when he wasn't working because staff weren't allowed near the hotel when we weren't on duty for some reason, but as far as we knew, this dude had just moved to the town and had no friends, so we weren't exactly going to tell him to GTFO. Needless to say staff morale was at an all time high after that nonsense.
Back to the questions...
What would you say has been the biggest change to guest expectations and requirements since you started? Not including the most obvious stuff like "everyone expects WiFi."
Do you think the "Star" system still serves its purpose?
How has the general lack of knowledge of the industry in customers (as demonstrated on this thread), coupled with the increase of importance of social review websites like Trip Advisor affected the industry?
Eddie Hobbs telling the entire nation to pick up the telephone and haggle with us over prices for rooms didnt help thats for sure:D but we have noticed a trend that the LESS people pay, the more they complain which is rather strange. People expect so much more from hotels these days, even from the so called budget brands too. They want more bang for their buck as they say and expect the upgraded features like fridges, etc to be standard in rooms for example. Hotels have become far more accessible to people over the years and people have gone from staying in hotels once a year to an average of 8-10 times so with repetition comes expectation.
The star system does serve a purpose but the way hotels have improved in recent years, sometimes there can be very little difference between a very good 3* and a decent 4* hotel.
I think the advent of social media has affected the entire planet to be fair. It has given rise to a generation that feel they can post anything they want online and to hell with the consequences. It hasnt helped us and you do get the odd clown that will post about a single molecule of dust being on their TV but like anything you just have to adapt to it. Cant change it so we just embrace it0 -
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This discussion has been closed.
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