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trying to cancel an account

  • 19-02-2019 12:52PM
    #1
    Comerman
    Registered Users, Registered Users 2 Posts: 1,566 ✭✭✭


    There are so many threads on this it's unbelievable.
    My Father in Law has passed away after a long illness and I still cannot cancel his account.

    I wrote to eir a month ago
    Rang 1091 yesterday and was on hold for over an hour.
    Rang today and was told the wait would be "at least" 40 minutes so I hung up.
    Tried eir chat who gave me the address that I posted the original cancellation notice to and said thats all they can do for me.
    NOW if this doesn't get sorted somehow today I'm cutting the phone line and eir can do whatever they like with their bills.
    I await your reply.


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Comerman wrote: »
    There are so many threads on this it's unbelievable.
    My Father in Law has passed away after a long illness and I still cannot cancel his account.

    I wrote to eir a month ago
    Rang 1091 yesterday and was on hold for over an hour.
    Rang today and was told the wait would be "at least" 40 minutes so I hung up.
    Tried eir chat who gave me the address that I posted the original cancellation notice to and said thats all they can do for me.
    NOW if this doesn't get sorted somehow today I'm cutting the phone line and eir can do whatever they like with their bills.
    I await your reply.
    Hi Comerman, 

    My condolences on your father in laws passing. 

    My apologies that your request has not been processed. 

    You will need to email accountchange@eir.ie

    In the email, you will need to give the Account Name,Account Address, Account Number, DOB of account holder. 

    As soon as this email is received the team will be in contact with you. 

    Grainne


  • #3
    Comerman
    Registered Users, Registered Users 2 Posts: 1,566 ✭✭✭Comerman


    eir: Grainne wrote: »
    Comerman wrote: »
    There are so many threads on this it's unbelievable.
    My Father in Law has passed away after a long illness and I still cannot cancel his account.

    I wrote to eir a month ago
    Rang 1091 yesterday and was on hold for over an hour.
    Rang today and was told the wait would be "at least" 40 minutes so I hung up.
    Tried eir chat who gave me the address that I posted the original cancellation notice to and said thats all they can do for me.
    NOW if this doesn't get sorted somehow today I'm cutting the phone line and eir can do whatever they like with their bills.
    I await your reply.
    Hi Comerman, 

    My condolences on your father in laws passing. 

    My apologies that your request has not been processed. 

    You will need to email accountchange@eir.ie

    In the email, you will need to give the Account Name,Account Address, Account Number, DOB of account holder. 

    As soon as this email is received the team will be in contact with you. 

    Grainne
    Thanks Grainne


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Comerman wrote: »
    eir: Grainne wrote: »
    Comerman wrote: »
    There are so many threads on this it's unbelievable.
    My Father in Law has passed away after a long illness and I still cannot cancel his account.

    I wrote to eir a month ago
    Rang 1091 yesterday and was on hold for over an hour.
    Rang today and was told the wait would be "at least" 40 minutes so I hung up.
    Tried eir chat who gave me the address that I posted the original cancellation notice to and said thats all they can do for me.
    NOW if this doesn't get sorted somehow today I'm cutting the phone line and eir can do whatever they like with their bills.
    I await your reply.
    Hi Comerman, 

    My condolences on your father in laws passing. 

    My apologies that your request has not been processed. 

    You will need to email accountchange@eir.ie

    In the email, you will need to give the Account Name,Account Address, Account Number, DOB of account holder. 

    As soon as this email is received the team will be in contact with you. 

    Grainne
    Thanks Grainne
    No problem Comerman, 

    Our condolences again for your loss

    Grainne


  • #5
    Comerman
    Registered Users, Registered Users 2 Posts: 1,566 ✭✭✭Comerman


    eir: Grainne wrote: »
    Comerman wrote: »
    eir: Grainne wrote: »
    Comerman wrote: »
    There are so many threads on this it's unbelievable.
    My Father in Law has passed away after a long illness and I still cannot cancel his account.

    I wrote to eir a month ago
    Rang 1091 yesterday and was on hold for over an hour.
    Rang today and was told the wait would be "at least" 40 minutes so I hung up.
    Tried eir chat who gave me the address that I posted the original cancellation notice to and said thats all they can do for me.
    NOW if this doesn't get sorted somehow today I'm cutting the phone line and eir can do whatever they like with their bills.
    I await your reply.
    Hi Comerman, 

    My condolences on your father in laws passing. 

    My apologies that your request has not been processed. 

    You will need to email accountchange@eir.ie

    In the email, you will need to give the Account Name,Account Address, Account Number, DOB of account holder. 

    As soon as this email is received the team will be in contact with you. 

    Grainne
    Thanks Grainne
    No problem Comerman, 

    Our condolences again for your loss

    Grain
    Two days now Grainne and no reply


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Comerman wrote: »
    eir: Grainne wrote: »
    Comerman wrote: »
    eir: Grainne wrote: »
    Comerman wrote: »
    There are so many threads on this it's unbelievable.
    My Father in Law has passed away after a long illness and I still cannot cancel his account.

    I wrote to eir a month ago
    Rang 1091 yesterday and was on hold for over an hour.
    Rang today and was told the wait would be "at least" 40 minutes so I hung up.
    Tried eir chat who gave me the address that I posted the original cancellation notice to and said thats all they can do for me.
    NOW if this doesn't get sorted somehow today I'm cutting the phone line and eir can do whatever they like with their bills.
    I await your reply.
    Hi Comerman, 

    My condolences on your father in laws passing. 

    My apologies that your request has not been processed. 

    You will need to email accountchange@eir.ie

    In the email, you will need to give the Account Name,Account Address, Account Number, DOB of account holder. 

    As soon as this email is received the team will be in contact with you. 

    Grainne
    Thanks Grainne
    No problem Comerman, 

    Our condolences again for your loss

    Grain
    Two days now Grainne and no reply
    Hi Comerman, 

    Could you PM the following details and I will follow up with this team. 
    1. Registered Account Name
    2. Registered Address
    3. Account Number
    4. DOB of account Holder?
    5. The email address you sent the request from?

    Thanks, 
    Grainne


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  • #7
    Comerman
    Registered Users, Registered Users 2 Posts: 1,566 ✭✭✭Comerman


    eir: Grainne wrote: »
    Hi Comerman, 

    Could you PM the following details and I will follow up with this team. 
    1. Registered Account Name
    2. Registered Address
    3. Account Number
    4. DOB of account Holder?
    5. The email address you sent the request from?

    Thanks, 
    Grainne
    PM sent Grainne


  • #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Comerman wrote: »
    eir: Grainne wrote: »
    Hi Comerman, 

    Could you PM the following details and I will follow up with this team. 
    1. Registered Account Name
    2. Registered Address
    3. Account Number
    4. DOB of account Holder?
    5. The email address you sent the request from?

    Thanks, 
    Grainne
    PM sent Grainne
    Thanks Comerman, 

    I will respond to your PM. 

    Thanks, 
    Grainne


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