Wi-Fi Calling on Unlocked Samsung S9

fergoc

Hi,

I am on a Bill Pay plan with eir and I have an unlocked Samsung Galaxy S9 which was bought overseas. I noted on another thread that you stated that wi-fi calling is available on an S9+ so I assume it's available on the S9 also. But I cannot find it under More Connection Settings as shown on other websites. Is there an Over-the-air update that eir needs to provide to enable this feature?

Thanks

eir: Linzi

fergoc wrote: »

Hi,

I am on a Bill Pay plan with eir and I have an unlocked Samsung Galaxy S9 which was bought overseas. I noted on another thread that you stated that wi-fi calling is available on an S9+ so I assume it's available on the S9 also. But I cannot find it under More Connection Settings as shown on other websites. Is there an Over-the-air update that eir needs to provide to enable this feature?

Thanks

Hi fergoc

Wifi calling is available on the Samsung Galaxy S9.  For more information on how to set this up please click here.

Many thanks

Linzi

fergoc

Hi Linzi,

I have checked the instructions and see that the S9 is listed but on the handset specific instruction page, there are no instructions for the S9.

https://www.eir.ie/support/smartphonehelp/?page=topic/wifi/how-to-enable-and-disable-wifi-calling/device/samsung

According to other instructions for other carriers that I've seen online, it is either enabled under Settings > Connections > More Connection Settings or by going into the Phone app, clicking on the 3 dots in the top right and clicking settings. But there is no option under either location. Is there something that needs to be enabled on my account for this to show up?

Thanks

eir: Linzi

fergoc wrote: »

Hi Linzi,

I have checked the instructions and see that the S9 is listed but on the handset specific instruction page, there are no instructions for the S9.

https://www.eir.ie/support/smartphonehelp/?page=topic/wifi/how-to-enable-and-disable-wifi-calling/device/samsung

According to other instructions for other carriers that I've seen online, it is either enabled under Settings > Connections > More Connection Settings or by going into the Phone app, clicking on the 3 dots in the top right and clicking settings. But there is no option under either location. Is there something that needs to be enabled on my account for this to show up?

Thanks

Hi fergoc

Unfortunately we are unable to deal with technical issues through our Social Media channels.  If you wish to speak to someone about this please call 1890 260 260 or click here to chat to one of our advisors. 

Many thanks

Linzi