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Eir delivery mess up

haro124 · 2019-02-11 15:17:23

I bought an upgrade from eir for €300 in the middle of January. Their fantastic courier managed to misplace the package. After telling me it wasn't their problem- eir begrudgingly sent me out a new phone. The next day a courier arrived and I was delighted- but it turns out they sent the completely wrong phone:pac: I rang…

11-02-2019 04:17PM

#1

haro124

Closed Accounts Posts: 684 ✭✭✭

Join Date: January 2012

Posts: 643

I bought an upgrade from eir for €300 in the middle of January. Their fantastic courier managed to misplace the package. After telling me it wasn't their problem- eir begrudgingly sent me out a new phone.

The next day a courier arrived and I was delighted- but it turns out they sent the completely wrong phone:pac:

I rang eir (Who take over an hour to answer), the staff member was apologetic but said they would send me a return pack to send the phone back (on 01/02).

By last Thursday the pack had still not arrived and the lady in eir who I spoke to said it was never sent out and was just sitting in a warehouse :mad:

As of today I still haven't gotten the return pack- I am very tempted to just do a chargeback on my card for failing to give me the correct phone and dropping the incorrect phone to their returns unit myself.

I never understood how bad eir's customer service was until now! And of course today I received my bill for the month of not having my phone...

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