Trying to cancel but on hold for 1hr 21mins to 1901

Martian Martin

Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

Wishox

Martian Martin wrote: »

Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

Dont hold your breath, i have been trying to cancel for weeks, just got a bill and will laugh at them till the cows come home

Martian Martin

Still waiting - what a joke of a service.

Martian Martin

I'll be using this to get on to Com Reg

https://www.boards.ie/ttfthread/2057953470

sunny2004

I was considering their service. But these reports have put me off. 

Martian Martin

sunny2004 wrote: »

I was considering their service. But these reports have put me off. 

I wouldn't touch them if I were you - regularly allowing customers to sit on hold for over an hour - not allowing customers to cancel via the online click to chat. Absolute joke.  

Giveaway

left the two years ago. current provider(using same infrastructure) is so good i have forgotton their name
the op needs to email the complaints email as outlined in Martian Martins link. Also state that your cancellation date on the email, why cancelling ant that you are out of contract/or rolling monthly contract. Then cancel all payments to eir(direct debit etc).once is sure the email is not bouncing,
and ignore all future eir corresponse or just fire off emails to the complaint address if eir keep sending bills

Martian Martin

I think cancelling the direct debit might be the only way to actually get these people on the phone.

Giveaway

Martian Martin wrote: »

I think cancelling the direct debit might be the only way to actually get these people on the phone.

Won't work, they will just send out bills and letters(and maybe a debt collection letter), i just ignored mine, as was in the right, and they never went further.

Muckka

Eir are a far cry from meteor.
I remember Calling meteor and you'd wait 3 minutes maximum.

They'ed always get your issue sorted over the phone.
With eir I find you've to jump through hoops and bounds just to get some simple change.

glwaymiko

Same here just can’t get to cancel eir, it’s crazy stuff can’t get through on phone or chat , by god I’ll never go near them again (if I can ever get away)

staticdoor71

glwaymiko wrote: »

Same here just can’t get to cancel eir, it’s crazy stuff can’t get through on phone or chat , by god I’ll never go near them again (if I can ever get away)

One hour twenty mins today it took to get through
Tried offering loads of offers, but I stood firm

30days notice submitted
Cannot wait to be shot of them
Even sky provide a better service for broadband!!

concat1

Martian Martin wrote: »

Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

I know how that feels, I am a month without my landline now and have made over 70 phone calls and complaints and only keep on being left on hold and if someone answers then they will pass you on to another department who will put you on hold again and then disconnect you and you will have to start the process all over again.  This afternoon I have made 12 calls to them and still did not get to talk to anyone.  They are a shambles of a company.

SwordofLight

Has anyone tried this. I cant get any further.

Martian Martin

3rd day of attempting to get through with no response after 41mins - no response here from any of the Eir reps either.

Martian Martin

do any of the reps from eir check these boards still?

Mundo7976

Reminds me of this episode of friends where Phoebe is on hold for hours....

Kate: Ya know, I gave up a part on a soap for this.
Joey: Wow! Yeah I, uh, I gave up a job too.
Kate: Really? What?
Joey: Uh, de-clawing cats.

Joey: Hey, Pheebs, where were ya?
Phoebe: I'm so, so, so sorry, Joey. I am definitely gonna see your play, I swear. Your play is very important to us. Thank you for your patience. Your play is the next play I'm gonna see.

Joey: What's going on? What's this about L.A.?
Kate: They still want me for General Hospital.
Joey: But... but what about us?
Kate: Last night was wonderful. But I can't stay here just for you.
Joey: Well, so... stay for the museums!

Monica: Phoebe, it's been two days.
Phoebe: Yeah, I know. Oh, good thing it's one of those 801 numbers, right?
Ross: Phoebe, 800 is toll free. 801 is... is Utah.
Phoebe: No, no, no, oh no, it has to be 800. Because all those big companies have 800 numbers, every.... Yeah, every big Utah-based company has one.
All: Hang it up! Hang up the phone!
Phoebe: Fine, fine! Uh oh!
Monica: What?
Phoebe: Well, I think I broke it. But that's all right, here's the number you can call.

Martian Martin

never thought of the cost of 1901 - is it a low cost number?

BronsonTB

Martian Martin wrote: »

3rd day of attempting to get through with no response after 41mins - no response here from any of the Eir reps either.

You will need to hold a lot longer than that at the moment. Usually 1-2hrs hours before you get through if ringing between 9am & 5pm.
(Best time I found to ring is just after 8am)

BronsonTB

Martian Martin wrote: »

do any of the reps from eir check these boards still?

To be fair they do when they can but they have limited ability to solve/answer everyone's problem on boards.

Martian Martin

Sorry but expecting people to wait 1-2 hours on hold to cancel their account is utterly taking the piss.

BronsonTB

Yep - https://www.boards.ie/ttfthread/2057916504/11

Purplej

https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/notice_letter.doc

You are much better off sending a registered letter to Eir right now.
There is a reason Eir even creates a template for this LOL

omeara1113

I rang because my bill went up by 10euros and wanted to ask why  I was on hold for about 30 minutes and decided to try the Web chat (another disaster)  They told me that my deal was up and eir decided to charge me 10 euros extra for this month and next month it would be 78 euros. I told them to cancel my contract he told me he couldn't that I would have to ring customer care who I was still on the phone to by the way to cancel  I looked for offers on the Internet and got sky for 30 euros for twelve months with the added bonus of them sorting out cancelling eir for me happy out

Martian Martin

No Eir reps at all, no?

Martian Martin

Tried again today - waiting 49mins on hold before I got a message saying "We are experiencing issues connecting to our customer services" and then it hung up.

As I am trying to cancel with them but they are simply not answering at what point does this become straight up theft of the monthly direct debit?

Martian Martin

another hour wasted on hold again today - what a f8cking joke

Sd2011

Currently on hold 1 hour 16 minutes...absolute joke!

eir: Linzi

Martian Martin wrote: »

3rd day of attempting to get through with no response after 41mins - no response here from any of the Eir reps either.

Hi Martian Martin

As we continue to make many improvements to our contact centres, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.   

While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time.

You can find more information on cancellations here

Many thanks

~ Linzi

TheBoyConor

Ah, yet another tinned reply.

<snip>

Amazing how it is practically impossible to engage in any sort of communication with a communications company.

homosapien91

7 days to get a reply on this! Madness!

curiouscrater

I was quoted 39.48 for all calls mobile, national,international and landline but  they couldn't set it up and said they ring me back but they didn't and I get an email quoting 59.48 but I went on chat and they said the 39.48 is for new customers and I am with Eir 15 years or more, loyalty, just on the phone now 20 mins.  A lovely lady informed me yesterday that they are taking on new staff so it should be less waiting time but still doesn't solve my problem. I think its a disconnect or other provider at this stage,  just afraid they have me in contract now and I was out over 12 months bigger fool I

Pbbuster

eir: Linzi wrote: »

Hi Martian Martin

As we continue to make many improvements to our contact centres, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.   

While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time.

You can find more information on cancellations here

Many thanks

~ Linzi

I’ve been trying to get the loyalty team for 2 weeks! I’ve rang been out on hold and eventually cut off! Funny thought if you ring the”sales” number you get through straight away!

eir: Linzi

Martian Martin wrote: »

3rd day of attempting to get through with no response after 41mins - no response here from any of the Eir reps either.

Martian Martin wrote: »

Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

Wishox wrote: »

Martian Martin wrote: »

Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

Dont hold your breath, i have been trying to cancel for weeks, just got a bill and will laugh at them till the cows come home

sunny2004 wrote: »

I was considering their service. But these reports have put me off. 

Giveaway wrote: »

left the two years ago. current provider(using same infrastructure) is so good i have forgotton their name
the op needs to email the complaints email as outlined in Martian Martins link. Also state that your cancellation date on the email, why cancelling ant that you are out of contract/or rolling monthly contract. Then cancel all payments to eir(direct debit etc).once is sure the email is not bouncing,
and ignore all future eir corresponse or just fire off emails to the complaint address if eir keep sending bills

Giveaway wrote: »

Martian Martin wrote: »

I think cancelling the direct debit might be the only way to actually get these people on the phone.

Won't work, they will just send out bills and letters(and maybe a debt collection letter), i just ignored mine, as was in the right, and they never went further.

Muckka wrote: »

Eir are a far cry from meteor.
I remember Calling meteor and you'd wait 3 minutes maximum.

They'ed always get your issue sorted over the phone.
With eir I find you've to jump through hoops and bounds just to get some simple change.

glwaymiko wrote: »

Same here just can’t get to cancel eir, it’s crazy stuff  can’t get through on phone or chat , by god I’ll never go near them again (if I can ever get away)

staticdoor71 wrote: »

glwaymiko wrote: »

Same here just can’t get to cancel eir, it’s crazy stuff  can’t get through on phone or chat , by god I’ll never go near them again (if I can ever get away)

One hour twenty mins today it took to get through
Tried offering loads of offers, but I stood firm

30days notice submitted
Cannot wait to be shot of them
Even sky provide a better service for broadband!!

SwordofLight wrote: »

Has anyone tried this. I cant get any further.

[font=GT-Walsheim-Regular, Arial]As we continue to make many improvements to our contact centres, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.   [/font]
[font=GT-Walsheim-Regular, Arial]While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time. [/font]
[font=GT-Walsheim-Regular, Arial]Unfortunately we cannot cancel account via Social Media channels.  For further information about cancelling accounts please click here[/font]
[font=GT-Walsheim-Regular, Arial]Kind regards[/font]
[font=GT-Walsheim-Regular, Arial]~Linzi[/font]

TheBoyConor

Repeating a tinned reply is still a tinned reply.

donnyvegas

Writing an email notifying them of your intention to cancel will suffice for your 30 days notice from when it is sent. 

They cannot legally charge you after your have given your written notice. 

Mr_Man2121

Martian Martin wrote: »

Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

Contact Comreg.

Pbbuster

Anyone having a joy getting through

Martian Martin

No - I have given up to be honest

SwordofLight

I posted near 2 months back about the problems I'd been having cancelling. Well I eventually got through and the guy ran me through the cancellation process. Said I'd get final bill yad yada. Low and behold the bills are still coming 2 months on and no service stoppage. What the **** is the craic with these **** heads.

eir: Linzi

SwordofLight wrote: »

I posted near 2 months back about the problems I'd been having cancelling. Well I eventually got through and the guy ran me through the cancellation process. Said I'd get final bill yad yada. Low and behold the bills are still coming 2 months on and no service stoppage. What the **** is the craic with these **** heads.

Hi SwordofLight

Can you pm me the following details and I will look into this for you. 

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi 

jude.alm

sunny2004 wrote: »

I was considering their service. But these reports have put me off. 

I strongly advise u against that decision. Worst service ever. No support whatsoever once u signed ur contract. Trying to cancel for 6 weeks now but they is no way to contact them!!! 2 days ago I was on the phone one hour and 57 mints going between 3 departments and at the end they cut me off. It’s a joke of a company