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eir Representatives

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Monday - Friday: 12pm - 5pm

Call waiting times & Web chat availability

04.02.2019 16:21 #151
1 hour 40 mins on hold.
Transferred 3 times, and as i was waiting to speak to person #4 the call just dropped from Eir end. 
Now when i call 1901 it won't even allow me to start the process again as they are experiencing problems. 
Understatement. What a joke. 
1 thank
04.02.2019 16:57 #152
another 30 mins on hold then disconnected. 
I suppose in fairness, I am the stupid one here. Time to write the disconnect me please letter and send it to Eir in the snailmail. 
1 thank
04.02.2019 17:25 #153
Registered User
LOL, 46 mins on hold and then "we are experiencing difficulties in connecting to our customer service representatives" and then it disconnected me.

If people google EIR problems and get this thread they'd never sign up to these people.
2 thanks
04.02.2019 18:49 #154
im pretending to myself im playing a game, how long can you wait... after currently on 1hr 46 minutes on hold....

[update] moral support needed, now on 2hrs 17mins


[update 2] at 2hrs 37mins I got suspicious about opening hours to asked some dude on chat who just told me they closed this 1800 303 733 number at 5pm (2hrs 40mins ago). Yet their system cant actually tell me this and disconnect me?
This is supposed to be a TeleCOMMUNICATION company isnt it?

Thats it
Last edited by Alan666: 04.02.2019 at 19:41.
4 thanks
04.02.2019 21:47 #155
Registered User
Originally posted by Alan666
im pretending to myself im playing a game, how long can you wait... after currently on 1hr 46 minutes on hold....

[update] moral support needed, now on 2hrs 17mins


[update 2] at 2hrs 37mins I got suspicious about opening hours to asked some dude on chat who just told me they closed this 1800 303 733 number at 5pm (2hrs 40mins ago). Yet their system cant actually tell me this and disconnect me?
This is supposed to be a TeleCOMMUNICATION company isnt it?

Thats it


You should have kept going. See if you could get 12 hours 😂
1 thank
04.02.2019 22:08 #156
Registered User
Originally posted by Alan666
im pretending to myself im playing a game, how long can you wait... after currently on 1hr 46 minutes on hold....

[update] moral support needed, now on 2hrs 17mins


[update 2] at 2hrs 37mins I got suspicious about opening hours to asked some dude on chat who just told me they closed this 1800 303 733 number at 5pm (2hrs 40mins ago). Yet their system cant actually tell me this and disconnect me?
This is supposed to be a TeleCOMMUNICATION company isnt it?

Thats it

Who told you to ring that number or was it a text with the number?
Because they can only cancel a pending account.
1 thank
05.02.2019 10:34 #157
Originally posted by heroics
Originally posted by Alan666
im pretending to myself im playing a game, how long can you wait... after currently on 1hr 46 minutes on hold....

[update] moral support needed, now on 2hrs 17mins


[update 2] at 2hrs 37mins I got suspicious about opening hours to asked some dude on chat who just told me they closed this 1800 303 733 number at 5pm (2hrs 40mins ago). Yet their system cant actually tell me this and disconnect me?
This is supposed to be a TeleCOMMUNICATION company isnt it?

Thats it


You should have kept going. See if you could get 12 hours 😂

Im in shock. Phoned 9am today, it rang once, guy picks up. I need a drink
4 thanks
05.02.2019 10:36 #158
Originally posted by fritzelly
Originally posted by Alan666
im pretending to myself im playing a game, how long can you wait... after currently on 1hr 46 minutes on hold....

[update] moral support needed, now on 2hrs 17mins


[update 2] at 2hrs 37mins I got suspicious about opening hours to asked some dude on chat who just told me they closed this 1800 303 733 number at 5pm (2hrs 40mins ago). Yet their system cant actually tell me this and disconnect me?
This is supposed to be a TeleCOMMUNICATION company isnt it?

Thats it

Who told you to ring that number or was it a text with the number?
Because they can only cancel a pending account.

It wasnt about a cancellation, it was about signing up for a fibre package, KN Network guy calls to house, says box outside not activated cant complete, and not idea of ETA as not his area. Told to ring that number. 
Interestingly a new install date given but no mention of the elephant in the room ie. no active box outside. And unfortuantely as its a new connection no other provider have the located marked as connectable so have to keep with Eir for now at least.
1 thank
05.02.2019 17:31 #159
Registered User
I rue the day this shower knocked on my door
4 thanks
08.02.2019 11:03 #160
Go nuts people

Attached Images

6 thanks
08.02.2019 11:20 #161
Originally posted by Captainsatnav
Go nuts people

Seems to be a running theme now on the Joe Duffy show too. Heard a little bit of it yesterday and folks seemed to be comparing how long they spent on hold in that twilight zone known as Eir customer service.
3 thanks
12.02.2019 10:29 #162
Oh. So this is a thing. Well, dammit!!! I was wondering wtf was going on. Cannot get in touch with these buggers. Wonder can I just cancel direct debit from my bank? Is that possible. This is terrible, Eir you should be ashamed.
1 thank
12.02.2019 10:45 #163
nothing worse than waiting 30 mins to speak to someone to try and stay with the company only then to get transferred and have the line drop. at this point its easier to make the switch to a different company. 
2 thanks
12.02.2019 11:04 #164
Originally posted by Zorya
Oh. So this is a thing. Well, dammit!!! I was wondering wtf was going on. Cannot get in touch with these buggers. Wonder can I just cancel direct debit from my bank? Is that possible. This is terrible, Eir you should be ashamed.

qcqwcdqw
Last edited by ciarano: 13.02.2019 at 07:44.
1 thank
12.02.2019 11:22 #165
Originally posted by Zorya
Oh. So this is a thing. Well, dammit!!! I was wondering wtf was going on. Cannot get in touch with these buggers. Wonder can I just cancel direct debit from my bank? Is that possible. This is terrible, Eir you should be ashamed.

Oh you'd better believe it's a thing
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