Mobile data will not work

7znbd9xmoiupye · 20-01-2019 1:17pm #1

Mobile data will not work on my phone. I have seen reset all networks as a solution. Does that mean typing in wi fi password again

GBX · 20-01-2019 2:20pm

What phone & network is it ? You might have the wrong apn settings and need to sort these.

davyboy1975 · 20-01-2019 2:24pm

Mobile data and wifi are two separate and different things. Which are you trying to use.
If its wifi make sure the data is turned off.
If you are at home use the wifi if it works. Make sure data is off on your phone if ur using wifi as it can stop it from working
U dont need to enter a password for data only for the wifi network

davyboy1975 · 20-01-2019 2:35pm

Has the data ever worked? Do you have free data on your phone package? Have you rang the network to see if data block is on ?

7znbd9xmoiupye · 20-01-2019 3:16pm

It did work.

Do you have free data on your phone package?

yes I can see by texting a number i have credit. I know it is different to wi fi. eir mobile and a sony phone

apn is data.myeirmobile.ie as advised on the eir site

the wi fi is ok it works at home. It is just if i reset all i will have to re eeter the wi fi password

corkie · 20-01-2019 4:01pm

Maxim Damp Socket wrote: »

It did work. yes I can see by texting a number i have credit. I know it is different to wi fi. eir mobile and a sony phone

apn is data.myeirmobile.ie as advised on the eir site

the wi fi is ok it works at home. It is just if i reset all i will have to re eeter the wi fi password

Open the APN settings an make sure, that the correct settings are applied.

APN settings

Should you need to enter your APN settings manually, please find all the details you need below:

Connection name: eir Mobile data
Data bearer: Packet data or GPRS on some handsets
Access Point Name (APN): broadband.myeirmobile.ie
Username: N/A
Prompt password: N/A
Password: N/A
Authentication: None
Homepage: https://my.eir.ie/

https://www.eir.ie/support/mobile/setting-up-mobile-broadband/

It may different on your particular device, but resetting the connections will wipe passwords etc.

7znbd9xmoiupye · 20-01-2019 4:23pm

corkie wrote: »

Open the APN settings an make sure, that the correct settings are applied.

https://www.eir.ie/support/mobile/Mobile-internet-settings/

It may different on your particular device, but resetting the connections will wipe passwords etc.

Edit: Had mobile broadband settings posted first, re-edited them.

There is no "Data bearer: Packet data or GPRS on some handsets"
Only 'bearer' i assume is the same

Bearer wasUnspecified. When i change to GPRS it still does not work. I also tried gsm

Network operator is 3G eir it has a tick beside it. If i touch it it says "regd on network"

corkie · 20-01-2019 4:29pm

Follow the instructions here for your device or similar sony device: -

https://www.eir.ie/support/smartphonehelp/?page=device/sony

7znbd9xmoiupye · 20-01-2019 4:41pm

corkie wrote: »

Follow the instructions here for your device or similar sony device: -

https://www.eir.ie/support/smartphonehelp/?page=device/sony

Tried all of them

Atlantic Dawn · 20-01-2019 4:43pm

If you put the SIM in another phone does it work on that?

7znbd9xmoiupye · 20-01-2019 4:47pm

Atlantic Dawn wrote: »

If you put the SIM in another phone does it work on that?

haven't got another phone. it works on wi fi and for calls and texts. It worked on mobile data last week. i have data left on my package

corks finest · 20-01-2019 7:56pm

Maxim Damp Socket wrote: »

corkie wrote: »

Follow the instructions here for your device or similar sony device: -

https://www.eir.ie/support/smartphonehelp/?page=device/sony

Tried all of them

Take a pic p.m. Corkie or some other knowledgeable person here, a f a pic is possible

corks finest · 20-01-2019 7:57pm

Maxim Damp Socket wrote: »

Atlantic Dawn wrote: »

If you put the SIM in another phone does it work on that?

haven't got another phone. it works on wi fi and for calls and texts. It worked on mobile data last week. i have data left on my package

Get a buddy who's with eir or a neighbour and step by step start in settings again

7znbd9xmoiupye · 21-01-2019 12:16am

corks finest wrote: »

Take a pic p.m. Corkie or some other knowledgeable person here, a f a pic is possible

a photo of which screen?

Keith186 · 21-01-2019 12:28am

data.myeirmobile.ie
MCC 272
MNC 03
Authentication type PAP
APN Type default,dun,supl,hipri,email
APN Protocol/Roaming IPV4

These are my settings. Rest of the options are 'not set'. I've a different phone but its worth a shot anyway.

corks finest · 21-01-2019 12:33pm

Maxim Damp Socket wrote: »

corks finest wrote: »

Take a pic p.m. Corkie or some other knowledgeable person here, a f a pic is possible

a photo of which screen?

Of his settings,step by step,he's obviously not p.c. literate and needs help via messenger etc,if he took a screenshot of his son settings etc it might be figured out

7znbd9xmoiupye · 21-01-2019 3:31pm

corks finest wrote: »

Of his settings,step by step,he's obviously not p.c. literate and needs help via messenger etc,if he took a screenshot of his son settings etc it might be figured out

who's son? it is my phone. i have given all the settings. i can do screenshot but of what screen?

corks finest · 21-01-2019 3:36pm

Maxim Damp Socket wrote: »

corks finest wrote: »

Of his settings,step by step,he's obviously not p.c. literate and needs help via messenger etc,if he took a screenshot of his son settings etc it might be figured out

who's son? it is my phone. i have given all the settings. i can do screenshot but of what screen?

Sorry that was a typo,( son) bloody fingers too big/ fat , predictive text kills me

7znbd9xmoiupye · 21-01-2019 3:46pm

corks finest wrote: »

Sorry that was a typo,( son) bloody fingers too big/ fat , predictive text kills me

ok anyway there are lots of screens. I have tried all the changes suggested

GBX · 21-01-2019 3:50pm

Maxim Damp Socket wrote: »

ok anyway there are lots of screens. I have tried all the changes suggested

If you've tried everything, you should get on to Eir and seek their help.

EdgeCase · 21-01-2019 4:05pm

If it's a recent change of network, it's possible that there's a glitch with how your account is configured at their side.

Call 1901 or go to www.eir.ie and use web chat (usually faster than holding).

They should be able to get you sorted.

Failing that, physically walk into an Eir store.

7znbd9xmoiupye · 21-01-2019 4:13pm

EdgeCase wrote: »

If it's a recent change of network, it's possible that there's a glitch with how your account is configured at their side.

Call 1901 or go to www.eir.ie and use web chat (usually faster than holding).

They should be able to get you sorted.

Failing that, physically walk into an Eir store.

no it is not

GBX · 21-01-2019 4:19pm

Even if its not a network change, It must be something on Eir side thats not helping with your connection issues. Contact them.

EdgeCase · 21-01-2019 4:19pm

Maxim Damp Socket wrote: »

no it is not

If you've verified the settings, they're all correct and the mobile data is definitely switched on, it can only be a problem with the account on the network side.

You can also reach Eir support directly on boards.ie at https://www.boards.ie/ttforum/1293

corks finest · 22-01-2019 10:25am

GBX wrote: »

Maxim Damp Socket wrote: »

ok anyway there are lots of screens. I have tried all the changes suggested

If you've tried everything, you should get on to Eir and seek their help.

Good luck with that, found them worse than useless, customer care diabolical

corks finest · 22-01-2019 10:27am

Go into any mobile shop, quiet time obviously, most will help,,eir in Wilton sc, VF shops are sound also

GBX · 22-01-2019 10:30am

corks finest wrote: »

Good luck with that, found them worse than useless, customer care diabolical

Yeah they have form alright. Hopefully the OP gets sorted one way or another

corks finest · 22-01-2019 1:13pm

GBX wrote: »

corks finest wrote: »

Good luck with that, found them worse than useless, customer care diabolical

Yeah they have form alright. Hopefully the OP gets sorted one way or another

FYI they're so inept I'm still receiving a bill from them ( gone from eir years) albeit a - 11 c bill it's still annoying contacted their crappy customer care explained all, answer to my work/ sorry it glitch can't fix it/ 3 years later still sending me an email bill FFS

7znbd9xmoiupye · 22-01-2019 6:21pm

there is no way i know of to phone a person in eir just a recording sending you to another. chat is a joke
Can someone show a screenshot of the icon for mobile data in ireland.. I do not have any icons but a search shows different types of arrows

Hurrache · 22-01-2019 9:08pm

Do you see an E, 3, H or 4 alongside your phone signal strength indicator at the top of your screen when you have your WiFi switched off?

7znbd9xmoiupye · 22-01-2019 10:04pm

Hurrache wrote: »

Do you see an E, 3, H or 4 alongside your phone signal strength indicator at the top of your screen when you have your WiFi switched off?

No i don't. Should I? I do not ever recall that even when the mobile data worked

On the box it says LTE/4G. Preferred network is LTE(preferred)/WCDMA/GSM in case it is important or helpful. When i go to network operators it selects one and a tick mark is beside it. when i press on the network it says registered on network

GBX · 22-01-2019 10:13pm

Are you seeing any when you switch off the WiFi

7znbd9xmoiupye · 22-01-2019 10:36pm

GBX wrote: »

Are you seeing any when you switch off the WiFi

I never see E, 3, H or 4.

When both are off i see a small x over the signal indicator. I presume that means no signal?

But that would mean there is a signal when the wi fi is off and the mobile on?

I also tried turning off the phone and removing the sim.

corks finest · 22-01-2019 11:40pm

Maxim Damp Socket wrote: »

there is no way i know of to phone a person in eir just a recording sending you to another. chat is a joke
Can someone show a screenshot of the icon for mobile data in ireland.. I do not have any icons but a search shows different types of arrows

Hi boy you need to go to a mobile shop / library/ men's shed

corks finest · 22-01-2019 11:42pm

Maxim Damp Socket wrote: »

GBX wrote: »

Are you seeing any when you switch off the WiFi

I never see E, 3, H or 4.

When both are off i see a small x over the signal indicator. I presume that means no signal?

But that would mean there is a signal when the wi fi is off and the mobile on?

I also tried turning off the phone and removing the sim.

You're son is for I guess

corks finest · 22-01-2019 11:43pm

Maxim Damp Socket wrote: »

GBX wrote: »

Are you seeing any when you switch off the WiFi

I never see E, 3, H or 4.

When both are off i see a small x over the signal indicator. I presume that means no signal?

But that would mean there is a signal when the wi fi is off and the mobile on?

I also tried turning off the phone and removing the sim.

You're sim is ****ed I guess

corks finest · 22-01-2019 11:44pm

corks finest wrote: »

Maxim Damp Socket wrote: »

GBX wrote: »

Are you seeing any when you switch off the WiFi

I never see E, 3, H or 4.

When both are off i see a small x over the signal indicator. I presume that means no signal?

But that would mean there is a signal when the wi fi is off and the mobile on?

I also tried turning off the phone and removing the sim.[/quo I guess

corks finest · 22-01-2019 11:45pm

corks finest wrote: »

Maxim Damp Socket wrote: »

GBX wrote: »

Are you seeing any when you switch off the WiFi

I never see E, 3, H or 4.

When both are off i see a small x over the signal indicator. I presume that means no signal?

But that would mean there is a signal when the wi fi is off and the mobile on?

I also tried turning off the phone and removing the sim.

Excuse the misspellings, predictive text threw up that

Mobile data will not work

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