Need recommendation on residential VoIP -Ireland

Krombopulos Michael · 15-01-2019 2:14pm #1

Hi All,

Recently I moved house and the area I am living has spotty mobile coverage indoors. As we don't have a landline in the house, and are using wireless broadband from Arden Broadband, I was thinking about going the VoIP route.

My initial research has come up with the following:

I was looking at blueface but the charges doesn't suit a residential user with a low call volume and seem more business oriented

Goldfish.ie looks decent, but their price for mobile calls are a little harsh.

IrishVoIP has good rates, but something about the site seems.... amateurish and reminds me of phishing scams.

Has those who use VoIP got any recommendations for residential user with low call volumes?

msmx5 · 17-01-2019 12:15pm

I used Blueface for the last 13 years and have had very few issues at all. I would strongly recommend their service features, quality and reliability. However they no longer seem interested in residential customers. :mad:

I've heard good things about Goldfish.ie but have no first hand experience.

jgbyr · 17-01-2019 2:47pm

Are you looking for a landline number to receive & make calls or just to make calls?

I tried irishvoip.com recently as I'm hoping to move my number once I get fibre.
Found them very efficient & easy to set up.
They will give you a new landline number on payg or just port your own to receive calls.
All the charges are on their site.

It's a different crowd to IrishVoip.ie.

If you only want to make calls, have a look at cheapvoip.com or discountvoip.co.uk.
Both reasonably priced.

Krombopulos Michael · 17-01-2019 3:30pm

jgbyr wrote: »

Are you looking for a landline number to receive & make calls or just to make calls?

I tried irishvoip.com recently as I'm hoping to move my number once I get fibre.
Found them very efficient & easy to set up.
They will give you a new landline number on payg or just port your own to receive calls.
All the charges are on their site.

It's a different crowd to IrishVoip.ie.

If you only want to make calls, have a look at cheapvoip.com or discountvoip.co.uk.
Both reasonably priced.

I currently don't have a landing line, so I want to use VoIP to make and receive calls to a dedicated (compatible) phone in the house

jgbyr · 17-01-2019 3:54pm

Krombopulos Michael wrote: »

I currently don't have a landing line, so I want to use VoIP to make and receive calls to a dedicated (compatible) phone in the house

So you can get a landline number off the likes of Irishvoip.ie & receive calls on the compatible voip phone & then make calls using their service or another provider like the one's I've mentioned. It really depends if you want it to seem like you have a landline or not.

That's what I'm hoping to do, but we have a landline so I can port the number until fibre is in.

Johnboy1951 · 17-01-2019 6:33pm

I have been using VOIP to make calls for years (on ADSL broadband on copper phone line) and using the phone line to receive calls.
Outgoing calls cost me a fraction of what they would using eir.

Now using the same system with FTTH, but intend to change when I get myself organised enough

Will likely port the phone number to someone for incoming calls and make outgoing on one of several providers that get selected based on cost of call for the type.

Krombopulos Michael · 13-02-2019 10:25am

So just to follow up.

Contacted Goldfish who advised they dont support residential customers, which is a shame.

IrishVOIP.ie seems to have good rates and Android app, but Ive found no reviews of the service.

IrishVOIP.com seems to have decent rates etc, but no Android VOIP app.

jgbyr · 13-02-2019 10:51am

Krombopulos Michael wrote: »

So just to follow up.

Contacted Goldfish who advised they dont support residential customers, which is a shame.

IrishVOIP.ie seems to have good rates and Android app, but Ive found no reviews of the service.

IrishVOIP.com seems to have decent rates etc, but no Android VOIP app.

I got irishvoip.com for a month just to try it out & they had an android app in January. Think you need to port an existing number or they'll give you a new one to use their service. Found them very helpful & quick to reply. Contact them & they'll let you know.
Also tried Irishvoip.ie, & you can use this with a caller id of your choice, landline or mobile, once you verify the number your using.
Customer Service was poor though. Paid using PayPal but didn't get the credit on my account for a good few days & that was after emailing numerous times & contacting PayPal about it.

IrishVOIP.ie use the same services as cheapvoip.com & discountvoip.co.uk, both of which I've never had an issue with & also use an Android app. Think €10 credit is the minimum you can put on your account.

Also with cheapvoip & discountvoip you can text & if you have poor reception they have a call back facility which calls the number for you & links it to you app.

Krombopulos Michael · 13-02-2019 11:39am

jgbyr wrote: »

I got irishvoip.com for a month just to try it out & they had an android app in January. Think you need to port an existing number or they'll give you a new one to use their service. Found them very helpful & quick to reply. Contact them & they'll let you know.
Also tried Irishvoip.ie, & you can use this with a caller id of your choice, landline or mobile, once you verify the number your using.
Customer Service was poor though. Paid using PayPal but didn't get the credit on my account for a good few days & that was after emailing numerous times & contacting PayPal about it.

IrishVOIP.ie use the same services as cheapvoip.com & discountvoip.co.uk, both of which I've never had an issue with & also use an Android app. Think €10 credit is the minimum you can put on your account.

Also with cheapvoip & discountvoip you can text & if you have poor reception they have a call back facility which calls the number for you & links it to you app.

Thanks for the info.

IrishVOIP.ie does not supply a phone number to receive calls from, from what I can see. I signed up an account and topped up 10euro and waiting for the credit to appear.

IrishVOIP.com does supply a phone number in whatever area code you wish, so this may be handy too.

jgbyr · 13-02-2019 1:57pm

Correct on both. From reading what others have mentioned elsewhere here, people seem to use one to receive calls, ie irishvoip.com, with a landline number, & then make calls using another like IrishVoip.ie or whichever you choose for the best rates. Keep an eye though on getting the credit from them. As I said it took a long time to sort & that's not on. The other two providers I mentioned earlier apply the credit straight away.

Krombopulos Michael · 13-02-2019 2:02pm

jgbyr wrote: »

Correct on both. From reading what others have mentioned elsewhere here, people seem to use one to receive calls, ie irishvoip.com, with a landline number, & then make calls using another like IrishVoip.ie or whichever you choose for the best rates. Keep an eye though on getting the credit from them. As I said it took a long time to sort & that's not on. The other two providers I mentioned earlier apply the credit straight away.

Do you use Mobile apps for the calls? Have you a preferred app if so as I have a VOIP phone somewhere in storage and was going to use android app in the mean time.

jgbyr · 13-02-2019 2:44pm

Krombopulos Michael wrote: »

Do you use Mobile apps for the calls? Have you a preferred app if so as I have a VOIP phone somewhere in storage and was going to use android app in the mean time.

Hi, I only use an android app on my mobile. I'm waiting for FTTH & then intend to port my number & will use a VoIP Phone in the house.

Krombopulos Michael · 13-02-2019 2:50pm

Do you use the app to receive calls?

jgbyr · 13-02-2019 4:20pm

Krombopulos Michael wrote: »

Do you use the app to receive calls?

You can't, its only for making calls. A number would have to be ported or get a new number, as provided by irishvoip.com. Those other voip providers do not offer a facility to receive calls.

bonzodog8 · 07-03-2019 12:30pm

I've been using irishvoip.ie for a year for international calls, had some minor issues with credit not being applied to account for a day or so (this happened a couple of times) but by and large was happy with the service. I like the fact I could call from various numbers depending on where the clients were based and the YourDialer app worked well for me.

Anyway, haven't used it for a few weeks (maybe 5) went to make a call today, topped account with PayPal but can't access the account from YourDialer at all and their FB page is inactive since Jan 21st. I also can't raise a ticket on the support section of their site (just get a 404 error when I hit submit).

Have they gone bust, does anyone know??

jgbyr · 07-03-2019 12:59pm

bonzodog8 wrote: »

I've been using irishvoip.ie for a year for international calls, had some minor issues with credit not being applied to account for a day or so (this happened a couple of times) but by and large was happy with the service. I like the fact I could call from various numbers depending on where the clients were based and the YourDialer app worked well for me.

Anyway, haven't used it for a few weeks (maybe 5) went to make a call today, topped account with PayPal but can't access the account from YourDialer at all and their FB page is inactive since Jan 21st. I also can't raise a ticket on the support section of their site (just get a 404 error when I hit submit).

Have they gone bust, does anyone know??

I made calls on Tuesday & it was working fine. Just tried the app there & getting a message that I have insufficient credit & need to top up. I have €9.35 credit!!
When I signed up I had a lot of trouble getting the credit applied. Don't know if they're gone now. I can still log into their website.
They seem to be just a reseller of Action voip & they get their service from a company called Dellmont Sarl, based in Luxembourg.
I've used two of their other voip services, CheapVoip.com & Discountvoip.co.uk, & to be honest, found them much more stable & easier to deal with.

Unless it's a temporary issue.

bonzodog8 · 07-03-2019 1:28pm

jgbyr wrote: »

I made calls on Tuesday & it was working fine. Just tried the app there & getting a message that I have insufficient credit & need to top up. I have €9.35 credit!!
When I signed up I had a lot of trouble getting the credit applied. Don't know if they're gone now. I can still log into their website.
They seem to be just a reseller of Action voip & they get their service from a company called Dellmont Sarl, based in Luxembourg.
I've used two of their other voip services, CheapVoip.com & Discountvoip.co.uk, & to be honest, found them much more stable & easier to deal with.

Unless it's a temporary issue.

I had the same issue with the app saying I had insufficient credit when I had credit, now I can't log in at all on my phone app. Can log in to the site but can't raise a support ticket. I've raised a complaint with paypal for my last top up. I'll try the other providers you mentioned, thanks for the recommendation.

Krombopulos Michael · 07-03-2019 1:59pm

bonzodog8 wrote: »

I had the same issue with the app saying I had insufficient credit when I had credit, now I can't log in at all on my phone app. Can log in to the site but can't raise a support ticket. I've raised a complaint with paypal for my last top up. I'll try the other providers you mentioned, thanks for the recommendation.

Same issue with IrishVOIP.ie. Ive over 9 euro in credit but when I try to dial is says insufficient.

jgbyr · 07-03-2019 2:02pm

Krombopulos Michael wrote: »

Same issue with IrishVOIP.ie. Ive over 9 euro in credit but when I try to dial is says insufficient.

I logged into a different dialler app using my details & I'm still getting that same no credit message. I wonder are they gone.

Krombopulos Michael · 07-03-2019 2:04pm

jgbyr wrote: »

I logged into a different dialler app using my details & I'm still getting that same no credit message. I wonder are they gone.

I also get a "500 / Internal Server Error". It could be temporary issue, but if their FB is inactive since Jan, it does not look good.

jgbyr · 07-03-2019 2:12pm

Krombopulos Michael wrote: »

I also get a "500 / Internal Server Error". It could be temporary issue, but if there FB is inactive since Jan, it does not look good.

I can still log into the website though & see my balance, call history etc.

Krombopulos Michael · 07-03-2019 2:14pm

jgbyr wrote: »

I can still log into the website though & see my balance, call history etc.

Same but when you try submit a support ticket I get an error, so I'm hoping it's just a server issue.

jgbyr · 08-03-2019 8:30am

I see it's still not working.

Krombopulos Michael · 08-03-2019 8:38am

Same. I will try find other contact points for them as their support portal isnt working.

jgbyr · 09-03-2019 8:17pm

Krombopulos Michael wrote: »

Same. I will try find other contact points for them as their support portal isnt working.

I've emailed support@irishvoip.ie a few times since yesterday & no reply.

Krombopulos Michael · 11-03-2019 8:03am

I've now given up on them. Will use another service as I need VOIP working for work today.

jgbyr · 11-03-2019 9:42am

It's working again.

Krombopulos Michael · 11-03-2019 10:22am

jgbyr wrote: »

It's working again.

as soon as I pay for credit from someone else, it works.

Ah well, I have two suppliers I can pick and choose between.

bonzodog8 · 12-03-2019 12:17pm

I can see my last top up has now been added to my account but I can't log in using my app. I use thw Yourdialer app, does anyone have an alternative to try?

Krombopulos Michael · 12-03-2019 12:19pm

Yourdialer works for me, just tested it there.

I also use CSipSimple app, but I think its gone from app store.

jgbyr · 12-03-2019 12:21pm

MobileVOIP or Just Voip apps work.
They're all used with different resellers but Dellmont is the parent company.

bonzodog8 · 12-03-2019 12:23pm

Krombopulos Michael wrote: »

Yourdialer works for me, just tested it there.

I also use CSipSimple app, but I think its gone from app store.

Hmm, that's annoying I wonder if there's something to do with my account then? I just get an error saying service is temporarily unavailable. They have added my most recent top up to the account though.

The support section of their site is still down. I might try cheapvoip.com anyway.

kippy · 12-03-2019 12:25pm

Have Vomino setup at the parents house for almost 4 years now. They have a geographical number on the old phone in the house that they ported from Eir and an ATA provided by vomino that the old phone is plugged into.
Supports their needs and cost works out at circa 110 per annum.

http://vomino.ie/

Need recommendation on residential VoIP -Ireland

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