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Charged for modem not being returned, even though it was collected by DPD

  • 10-01-2019 12:19PM
    #1
    Kiith
    Moderators, Computer Games Moderators Posts: 23,564 Mod ✭✭✭✭


    Hi, 

    I received a €60 charge for a modem not being returned after cancelling my Eir bundle. I arranged for DPD to collect the modem around 5 days before the deadline, which they said they would do. The day of collection, I wasn't in the office but had the box ready for them. They didn't collect it and didn't make any attempt to contact me (even though they had my number). I had to then rearrange for them to collect it, the morning of the deadline, which they did.

    I talked to your support team online, but they weren't able to help and told me to call the support line and talk to them. I'm met with an estimated wait time of 30+ minutes, which i am not willing to wait for.

    Please arrange for someone to remove the €60 charge, or arrange a call back to my phone. I am not paying a €60 fee for the delivery company not collecting the modem when they were supposed to.


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Kiith wrote: »
    Hi, 

    I received a €60 charge for a modem not being returned after cancelling my Eir bundle. I arranged for DPD to collect the modem around 5 days before the deadline, which they said they would do. The day of collection, I wasn't in the office but had the box ready for them. They didn't collect it and didn't make any attempt to contact me (even though they had my number). I had to then rearrange for them to collect it, the morning of the deadline, which they did.

    I talked to your support team online, but they weren't able to help and told me to call the support line and talk to them. I'm met with an estimated wait time of 30+ minutes, which i am not willing to wait for.

    Please arrange for someone to remove the €60 charge, or arrange a call back to my phone. I am not paying a €60 fee for the delivery company not collecting the modem when they were supposed to.
    Hi Kiith,

    I am sorry to hear about this.

    If you could PM me the following account details, I would be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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