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Eir Bussiness Suport Faulty ISDN Box

  • 09-01-2019 03:26PM
    #1
    ger664
    Registered Users, Registered Users 2 Posts: 2,413 ✭✭✭


    2 hours listening to music. 
    Lineas are fine faulty ISDN box no local power so reduced to one AB Line. Need to report and get a replacement



    Ger


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    ger664 wrote: »
    2 hours listening to music. 
    Lineas are fine faulty ISDN box no local power so reduced to one AB Line. Need to report and get a replacement



    Ger
    Hi ger664, 

    Sorry to hear you are having problems. 

    We do not have access to business accounts over social media. 

    You will need to contact our business care team. Details of how to contact them can be found here

    Grainne


  • #3
    ger664
    Registered Users, Registered Users 2 Posts: 2,413 ✭✭✭ger664


    Finally got through today. And eventually a KN Engineer spoke to me.

    Eir you really need to up your game. 3 Days to get to talk to a support person is not even remotely anywhere near providing a service. 

    After waiting for 5 minutes a callback option should be available and done within 4 hours for faults for Commercial/Business customers.


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