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Eir wont cancel my DD and continue to deduct months after cancellation of services

  • 08-01-2019 12:30pm
    #1
    Parkender
    Registered Users, Registered Users 2 Posts: 39 ✭


    I cancelled my services with Eir after setup in October 2018 due to poor quality. I was assured in writing from complaints department that no charges would be taken - incorrect - I have since been deducted two monthly amounts even though this has been notified to Eir and again re-assurances that it would be cancelled. 


Comments

  • #2
    how.gareth
    Registered Users, Registered Users 2 Posts: 1,150 ✭✭✭how.gareth


    Parkender wrote: »
    I cancelled my services with Eir after setup in October 2018 due to poor quality. I was assured in writing from complaints department that no charges would be taken - incorrect - I have since been deducted two monthly amounts even though this has been notified to Eir and again re-assurances that it would be cancelled. 

    Have you cancelled the direct debit from your bank?


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Parkender wrote: »
    I cancelled my services with Eir after setup in October 2018 due to poor quality. I was assured in writing from complaints department that no charges would be taken - incorrect - I have since been deducted two monthly amounts even though this has been notified to Eir and again re-assurances that it would be cancelled. 
    Hi Parkender, 

    Sorry to hear your direct debit has not been cancelled. 

    Could you PM me the following details and I will resolve this?
    1. Your Name
    2. Your Address
    3. Your DOB
    4. Are you the account holder? 
    5. Your Account Number

    As soon as I get this I will ensure that your direct debit details are removed from your account. 

    Grainne


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