Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Service stopped working

  • 10-12-2018 9:42pm
    #1
    CitizenFloor
    Registered Users, Registered Users 2 Posts: 321 ✭✭


    I paid for 2 months of Eir Sport online, via Eir's website https://www.setantago.com, on October 6th, 2018. I paid for two months up front (€14.99 per month, €29.98 in total).
    I.e. Two months up front to view the service from October 6th to December 6th.



    I paid for two months, and the service was cut after 1 month.



    How do I get a refund?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CitizenFloor wrote: »
    I paid for 2 months of Eir Sport online, via Eir's website https://www.setantago.com, on October 6th, 2018. I paid for two months up front (€14.99 per month, €29.98 in total).
    I.e. Two months up front to view the service from October 6th to December 6th.



    I paid for two months, and the service was cut after 1 month.



    How do I get a refund?
    Hi CitizenFloor, 

    I'm sorry to hear this. 

    Our eir sports team on 0818 20 30 40 will be able to assist you with this, alternatively, you can email them at cs@eirsport.ie

    Thanks 

    Tracey 


  • #3
    CitizenFloor
    Registered Users, Registered Users 2 Posts: 321 ✭✭CitizenFloor


    Hi....I emailed that address on the 7th. What is the expected turnaround?


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CitizenFloor wrote: »
    Hi....I emailed that address on the 7th. What is the expected turnaround?
    The standard timeframe is up to 3 working days. 

    The best advice I can offer is to contact them directly to query this. 

    Thanks

    Tracey 


Advertisement