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Eir charging for a returned modem

  • 08-12-2018 02:45PM
    #1
    Drumsnotdead
    Registered Users, Registered Users 2 Posts: 9 ✭


    I cancelled my service back in September and was advised that I would have to return equipment to avoid a charge.

    So I packaged the modem and sent from my local lost office in Oct and have a picture of the receipt. However I just received an €80 bill from Eir for not returing.

    Even though I have a postage receipt I do not have proof of delivery as I simply posted to the Eir P.O Box address as advised. Eir have said there is nothing they can do and have been hard to contact.

    Any advice of what to do next? Really can't afford the 80 euro.


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Drumsnotdead wrote: »
    I cancelled my service back in September and was advised that I would have to return equipment to avoid a charge.

    So I packaged the modem and sent from my local lost office in Oct and have a picture of the receipt. However I just received an €80 bill from Eir for not returing.

    Even though I have a postage receipt I do not have proof of delivery as I simply posted to the Eir P.O Box address as advised. Eir have said there is nothing they can do and have been hard to contact.

    Any advice of what to do next? Really can't afford the 80 euro.
    Hi Drumsnotdead.

    Thanks for getting in touch with us here.

    Sorry to hear about this.

    Please PM me your account number, full name on the account, date of birth and address.

    I would be happy to look into this for you.

    Thank you
    -Ahren


  • #3
    purple puffin
    Registered Users, Registered Users 2 Posts: 20 ✭purple puffin


    I cancelled my Eir service in November.  I received a label to return via Parcel Motel.   I duly returned via the nominated parcel motel but I have just received a bill for non-return of equipment.  Can someone to support to resolve please 


  • #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    kawallace1 wrote: »
    I cancelled my Eir service in November.  I received a label to return via Parcel Motel.   I duly returned via the nominated parcel motel but I have just received a bill for non-return of equipment.  Can someone to support to resolve please 
    Hi there kawallace1,

    I am sorry to hear about this.

    If you would like to PM me the following account details, I would be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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