My Eir

Sparko

Hi,

Is there a problem with the registration process for My Eir? I'm an Eir Mobile customer and recently when trying to login I was getting a message that my account was permanently locked. I contacted support who seemingly deleted my My Eir account and asked me to register again, however when attempting this it asks for my phone number and account number, which I enter but I am receiving the following message when I try to proceed with the registration:

An error occurred...
Unfortunately we couldn't verify your details. Please try again.

Can you advise please?

Thanks

eir: Ahren

Sparko wrote: »

Hi,

Is there a problem with the registration process for My Eir? I'm an Eir Mobile customer and recently when trying to login I was getting a message that my account was permanently locked. I contacted support who seemingly deleted my My Eir account and asked me to register again, however when attempting this it asks for my phone number and account number, which I enter but I am receiving the following message when I try to proceed with the registration:

An error occurred...
Unfortunately we couldn't verify your details. Please try again.

Can you advise please?

Thanks

Hi Sparko.

I would be happy to look into this for you.

I would just need you to PM me your eir account number, full name on the account, email address and date of birth.

Thank you
Ahren

Sparko

Thanks Ahren, PM now sent.

Sparko

Remains unresolved, 2 months later.

eir: Ahren

Sparko wrote: »

Remains unresolved, 2 months later.

Hi Sparko.

This issue should now be resolved for you. l will respond to you via PM now.
Thank you.
-Ahren